Hyundai of Kirkland

The people were freindly not pushy or tried to force me to buy. I thought the price of the car was a little hight due to it was not clean had food on the back seats and smelled like cigarette smoke also it to buy. I thought the price of the car was a little hight due to it was not clean had food on the back seats and smelled like cigarette smoke also it did have have cruise control about 250.00 dollars less would have been fairer due the condition inside of the car. More

I gave the great ratings because everyone was so friendly and so helpful. Greg Hartshorne spent time talking with me, and came up with a very good offer on the motorcycle I was looking at. I will recommend and so helpful. Greg Hartshorne spent time talking with me, and came up with a very good offer on the motorcycle I was looking at. I will recommend "Crazy" Greg and Ford of Kirkland to my family and friends. More

I was very particular in the colors and features that I wanted for my new Ford. When the dealership didn't have exactly what I wanted in their inventory, they checked with the other dealers in the area an wanted for my new Ford. When the dealership didn't have exactly what I wanted in their inventory, they checked with the other dealers in the area and were able to find one that was a perfect match. They acquired it, got it back to Ford of Kirkland, and delivered it to me quicker then I would have thought possible. Raleigh Fouch is a true automotive professional. He did a fantastic job getting me "my" car and handling all the paperwork. I should also mention Jim Walen (owner), who went out of his way to make sure that I knew that they would do everything possible to make sure I got the car I wanted. The Ford of Kirkland team is in good hands under Jim's leadership. More

UPDATE: After Working with Ford, they have now fixed UPDATE: After Working with Ford, they have now fixed most of my issues and I am now satisfied. Transmission undisclosed - covered by ford Steerin UPDATE: After Working with Ford, they have now fixed most of my issues and I am now satisfied. Transmission undisclosed - covered by ford Steering rack $850.00 Weight damper $70.00 - covered by ford Lt c/v axle $550.00 - covered by ford ----------------------------------------------------- This is the first review I’ve ever written and I’ve had plenty of bad experiences, but never one as bad as this. My experience first started when I decided to surprise my wife with a car. I went to the lot and found a 2002 Escort ZX2 for a pretty good price. The sales and finance department was great. They tried to make the process nice and fast so my wife wouldn't have any idea I was buying her a car. When I brought it home everything went perfect and my wife loved it. The next day everything went downhill. The next morning I noticed the emergency brake, the passenger side electric mirror was not working and it was leaking some fluid. I went back to the dealership and talked to Bruce. He was very nice and offered to have the service dept fix it free of charge, which I accepted. When I got the car back I tried out the emergency brake and it still did not work. I also received one more surprise! The Passenger side electric window no longer worked. When I confronted the Service Manager, he tried to get me to believe that it was normal for it to roll with the emergency brake on and in neutral. He even tried convincing me that the problem with the window was because it was a 2002 and they had nothing to do with it(which I had just bought from them one week earlier). He wouldn't even take a quick look at it and I was forced to bring it back the next day. The night before I brought it back in the car alarm started going off at random times when no one was close to it. When I went in the next morning, the Service Manager got in, tested the emergency brake, and admitted it didn't work. I ended up leaving the car there for 3 days, before it was repaired. The car still had a very minor transmission leak, but since every repair seemed to take a minimum of 2+ visits, them not inspecting the repairs afterward, and the very rude Service techs. I decided to just hold off till it was time for an oil change. The first month owning the car, the service dept had it for over half of it. Every time I bring it in and it has a multipoint inspection and everything seems to check out, but they seem to miss some very noticeable problems (leak, mirror, ebrake, loud metal on metal sound, and alarm). The last visit I had was to have an Oil change, fix the leak, and to remove or repair a block of metal that is loosely attached to the frame. I had talked to the Service Dept manager through email to setup the appointment and he had advised me to setup it for first thing in the morning in case any other work needed to be done, which made sense. When I dropped the car off I explained to Yuzo Kato what needed to be done. Including telling him where to find the metal cube on the frame and what it looked like. I finally get a call around 12pm and all Yuzo Kato says is that it is ready. I asked about the metal block, he responded with “OOPS” and said he would call me back. After about 2 hours I call him and asked for the status. I asked if the leak had been fixed and he said that the leak was caused by a pump that was going out and that it wasn’t any kind of rush. I was a bit frustrated by this point since the leak was one of the main reasons I had brought it in. I then asked about the metal block and he said he couldn’t find it, which means he didn’t look or he is blind. I was truly shocked by his complete lack of customer service and any kind of work ethic. I then decided to just drive down and speak with him in person. When I arrived and again asked about the status. His only response was it was ready and to go pay for it. I couldn’t believe he didn’t even tell me something small, like the oil was low. I asked what was being done about the leak, since he wasn’t going to offer any info without me asking very clear questions. He said that Ford no longer made the part I needed and then acted like that was the end of that topic. He didn’t do so much as have a rough quote ready for me. I apologized to him if I seemed a little upset, and explained that I’ve had bad luck with just about every person I’ve worked with. He then decided list off all the people that worked on the car before him and to point out that this was his first time working on it. Then he asked “Why do you keep coming back”, which I told him I was hoping I was just having some really bad luck. I finally decided it was time to leave, paid, and went to leave and noticed that the “Service” indicator was still lit up on the dash. I went over and asked why it was still on. His only response was “I don’t know”. It wasn’t quite the response I had expected and then asked what error code it was generating when hooked to the diag system. He said there isn’t an error code and that this Service Dept doesn’t hook up cars to any kind of diag system, which of course is a complete Lie. I requested to speak to his manager, which I was told wouldn’t be in till Monday and that they would have him call me, which never happened. And now as of last night the car is no longer shifting normally. More

Seven years ago I traded my Mustang in for my dream ride - 2001 Sport Trac. In April I traded in the Sport Trac for my dream ride - the 2009 Flex. Even though my job moved to Everett in 2003, I continue - 2001 Sport Trac. In April I traded in the Sport Trac for my dream ride - the 2009 Flex. Even though my job moved to Everett in 2003, I continue to do business with Ford of Kirkland, first because of Bob L. and the mechanics and, secondly, because the management team has been very fair and all have treated me well. In the experience of purchasing the Flex, I met Melissa and she tolerated my vacilating for over a year! She gave me space when I needed it and was available when I was finally ready to commit. I am Ford's biggest advocate of this vehicle and Ford of Kirkland! Thank you, Laurie Hansen-Petersen More

I have a difficult credit situation and was quite fearful of even looking for a new (used) vehicle. I did not have very high hopes of being able to find both a vehicle I would be proud to drive and could af of even looking for a new (used) vehicle. I did not have very high hopes of being able to find both a vehicle I would be proud to drive and could afford or be loaned. I was realistic in knowing that I would have a higher interest rate. Dan showed me many options, which was different from another dealership who said I had the choice of 1, very ugly vehichle at 23% interest. I was treated very respectfully by Dan, given many options and ultimately found me a vehicle that I am truly happy with and I'm not paying 23% interest. The happiness I felt was overwhelming and still feel it each time I get behind the wheel of my new (used) car. I plan on coming back to Dan for future purchases and will definatley be referring him to people in the market. I'm grateful for this experience and that I met Dan in the process. Kindest regards, Debra McBride More

I recently purchased my eighth vehicle from ford of kirkland in ten years. They're not close to my home. In fact, there are two ford dealer much closer. But once again i was reminded why i buy my cars kirkland in ten years. They're not close to my home. In fact, there are two ford dealer much closer. But once again i was reminded why i buy my cars there. I've tried going into other dealers, dealing with pushy salespeople that know only a fraction of what i do about the product they're selling. It's a waste of time and generally degrading. No other dealer could even touch the deal i got on my cars, but more importantly these guys make it easy. Great price, great financing, I even got lunch from their restaurant. Unquetionably the meatloaf i've ever had. Their service manager, Tom, even picked one of my cars up from my work when i had a problem with it, then delivered it back to me fixed and detailed! Way above and beyond. These guys have my business for life. More

Both the men I dealt with were very friendly. The salesman (Daniel) was not pushy, and was very accomodating - he listened to my needs and helped fit them. The finance guy (John) worked hard to get m salesman (Daniel) was not pushy, and was very accomodating - he listened to my needs and helped fit them. The finance guy (John) worked hard to get me a deal I could afford, including the change in my insurance, which surprised me, and helped me with some credit questions as well. Above and beyond. More

Recently during a visit to the service department I had some dissagreements with the work they had done I have to tell you readers that Ford of Kirkland came through after all. Jim Walen called me this mor some dissagreements with the work they had done I have to tell you readers that Ford of Kirkland came through after all. Jim Walen called me this morning and told me how important I was as a customer and that he wanted to make things right. I stopped by Ford of Kirkland and met with Jim and his wife Amy. It’s not very often that you meet someone with integrity but I have to say Jim has it. It is obvious that he cares a lot about their business and so does Amy. They bent over backwards to clear the air between us and restored my faith in their store. I have always respected Dan Lozott (internet sales) he sold me my truck in 1999 and has done a lot to make sure I was taken care of. Dennis in parts is always willing to give me the right info and makes sure I get what I need as quickly as he can. A new guy to me Greg the "New Car Sales Manager" seems to be a real nice guy that is honest and wants to do what is right all the time. When you talk to this guy you know you are talking to someone that has a heart. All in all I will return to buy a vehicle from Ford of Kirkland and I definitely suggest you do to Thank you Pros: Sincere and Caring. Willing to work with you. Cons: Not enough people like the Jim and Amy Walen More

I recently purchased a brand new F-150 from Ford of Kirkland. I was truly happy with the service and honesty. I own two customer service business of my own, and I am very hard to please when it comes Kirkland. I was truly happy with the service and honesty. I own two customer service business of my own, and I am very hard to please when it comes to customer service. Theses guys bent over backwards to make sure I was happy; I was even introduce to both of the owners! I was not sure if I was comfortable in the truck. Ford offered for me to take it home and bring it back the next day if that would make me more confident in my purchase. Most dealerships will not do that. The truck had a scratch in the front bumper no questions asked they had it fixed right away; you would never know it was there. I would recommend that you buy your next Ford through these guys. You won’t have to deal with that typical salesman attitude that everyone dreads when going to buy a car. Every time I have pulled back onto their lot one of the Managers is at the door to greet me before I am even out of my truck. Good luck finding this kind of service else where…you won’t. So a huge THANK YOU to Ford of Kirkland for all you help and excellent service. More