Hyundai of Jasper - Service Center

A car repair story hard to believe. I have a 2017 Hyundai Elantra that I purchased in tuscumbia AL. One day on my way to Birmingham my car started making an extremely strange noise and v I have a 2017 Hyundai Elantra that I purchased in tuscumbia AL. One day on my way to Birmingham my car started making an extremely strange noise and vibration to the point that it was scary to drive. Long story short I bring it to this dealership in Jasper and ends up an extenstion cord got caught in my drive train and destroyed everything inside. $4000 worth of damage. Yes you heard right, AN EXSTENSION CORD! Anywho luckily State Farm insurance handled it comprehensively. That being said this dealership was extremely thorough with the repairs. It took 3 weeks to get my car back but they took their time to make sure the job got done right! It came out perfect bumper was fixed and car rides better then it did when I first bought it. However once my girlfriend sits in the car she points out to me a big red stain on the passenger seat and then I notice a cigarette burn on my seat! I was outraged! Mistakes do happen though, people spill things it happens. The manager said none of the mechanics smoked and it could possibly be the mechanics at the body shop they sent it to. Now I know what your thinking why would I go to a dealership where this happens and why is this guy giving them 5 stars. I'll tell you why. Because once I brought it to their attention without question they took care of it IMMEDIATELY! I had a loaner car ready when I got there so I could run my errands for the day. Even though the manager (Walt Ackerman) was convinced it wasn't his staff that made the burn or stain he still took responsibility for it because of two reasons. 1. He understands the customers needs come first. 2. He understood regardlesss of who caused it I left the car with his establishment and they were responsible and he immediately stood behind his company's name. Within 4 hours the car was fixed and he even gave me a free full tank of gas for my troubles. This is what it's all about, was I mad my interior was what I thought was ruined? Of course! I was livid! But everyone makes mistakes we are all human what was important is that the Manager Walt did the right thing took responsibility and solved the issue without hesitation and when I see that I think that's the best quality you can look for in any form of a store. If he cares this much about fixing a Mistake imagine how much he cares about putting customers in good cars with good deals attached to them. Although a mistake was made I have never seen such diligent and incredible customer service! Hyundai should really recognize this man as one of their best representatives. Also I would like to give an honorable mention to the woman who runs the service department (by herself!) Melinda. I noticed some people in the waiting room talking about how she seemed unapproachable and stern. However that's not the case at all. I was able to actually have a human conversation with her while waiting for my car and she was an extremely nice person! The reason why she may seem stern and unapproachable is because she's the only one working there! SHES RUNNING THE ENTIRE SHOW ALL BY HERSELF AND SHE DOES A xxxx GOOD JOB! Even though she does it all on her own she gets everything done perfectly and she was extremely organized and tended to any need I had while waiting even though she was dealing with atleast 5 other customers. She never stops moving and I never seen her take a break but regardless when she was moving she was getting things done! I hope the owner of Jasper Hyundai sees this so they understand how hard Melinda works for them and they should really consider hiring her some help, even if it's part time. At the very least a raise is due! I'm not saying Melinda can't handle it trust me she can! But I think I speak for all people when I say we all can use a little help sometime. So moral of the story if your looking to get a Hyundai of get your Hyundai serviced and don't want to deal with idiots and you don't want to have to worry that your car is going to be fixed correctly go to Hyundai of jasper. However on your way there watch out for extension cords on the road! 😂 More