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Hyundai of El Paso
El Paso, TX
1,276 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,276 reviews
April 14, 2025
Poor and dishonest service. Came in for a recall service and was advised to come early to avoid waiting a long time; eta was originally 1 hour. Upon arriving, we were advised wa Came in for a recall service and was advised to come early to avoid waiting a long time; eta was originally 1 hour. Upon arriving, we were advised wait time would be two hours instead. Overall, we had to wait four hours with no updates in between, as employees were rude and careless when asked for assistance. More
by Ash
Employees Worked With
Ricardo
October 29, 2024
2nd Sonata ; I have bought from them and very poor service ; 2nd sonata a 2016 has a Engine recall ; i had problem since before 50K' 3rd time a bring in for same situation engine problem and t service ; 2nd sonata a 2016 has a Engine recall ; i had problem since before 50K' 3rd time a bring in for same situation engine problem and they keep telling me that they must do e Service . to verify !! it just their way of scamming customers for Money and No fix Mr. Oscar Leeser the owner and mayor of EL Paso TX. No more such of good Boy !! Shame . More
by Mi Buen
Employees Worked With
David.
July 27, 2024
Very disappointed with their service. Always looking for a way to scam customers with over charges for things you don’t even need. My last visit was a nightmare with service department tr Always looking for a way to scam customers with over charges for things you don’t even need. My last visit was a nightmare with service department trying to charge me for a repair that is supposed to be covered for the bumper to bumper warranty you are supposed to have on new cars but now they say they only charge you for finding out what the problem is not to fix it. My rear windows didn’t work on my new truck, it took them 5 days to diagnose it and an extra day to fix it plus they wanted me to pay for the diagnose “not the fix”. What a scam. I have been a loyal customer for years and bought several cars and never had this kind of problems before maybe they found a new way to get money from customers or maybe I’m the only person who complained. I guess it’s time to look for another brand for my next car. Two words: very disappointed. More
by javierson92
Employees Worked With
Chris Valenzuela
July 11, 2024
I bought a Genesis G80 from this dealership less than a year ago. Not too long ago I received a letter in the mail about a Recall on my Genesis. First thing I did was call the dealership, the service depar year ago. Not too long ago I received a letter in the mail about a Recall on my Genesis. First thing I did was call the dealership, the service department to make an appointment. They scheduled one for me. I then went down there personally and told them about the the Recall. They looked at the letter and said there is nothing they could do. They are no longer selling Genesis vehicles. The closest dealership to get the repair done is in Arizona, more than 400 miles away. I am very disappointed with the poor customer service I received from this Hyundai dealership. I will no longer be doing business with them. More
by Genesis Recall
Employees Worked With
Sean Salem
June 12, 2024
The service manager was an azz. ..... my 2017 Santa Fe (Bought from Hyundai of El Paso) was drinking a quart of oil ever 700 to 1000 mile and he had the xxxxx to tell me that all car ..... my 2017 Santa Fe (Bought from Hyundai of El Paso) was drinking a quart of oil ever 700 to 1000 mile and he had the xxxxx to tell me that all cars use oil so deal with it... The WORST NEW CAR I HAVE EVER OWNED!! 3 oil consumption tests later they installed a rebuilt motor and basically told me to go away... my warranty is 12 month and 12,000 miles Sorry but I will never Ever but a xxxx thing from Hyundai Of El Paso AGAIN!!! More
by wine721
Employees Worked With
Nathan Stevens, Tom DeArman, Sam Clark, Virgil Esquivel
April 07, 2024
Terrible Service and customer service. My granddaughter took car in to get diagnostic for her air conditioner. Since there were 4 recalls they were going to take care of them. She drove he My granddaughter took car in to get diagnostic for her air conditioner. Since there were 4 recalls they were going to take care of them. She drove her car with no issues only for air conditioner. When she picked up the car next day she started having problems with the brakes. She called and was told they did not cause the issue. Took the car in was told needed to pay for diagnostics for brakes which she did not have problems with until they did the recall. Now they won’t fix the problem they created. She’s a college student and they are taking advantage of her. Be careful with this place on any recalls or service. Very disappointed and dissatisfied with them. More
by Brookzuela
Employees Worked With
Angel
November 26, 2023
Extremely poor service and communication. I called Service with concerns about my 2017 Sonata plug-in hybrid battery. The battery had been degrading slowly over time as expected (losing about I called Service with concerns about my 2017 Sonata plug-in hybrid battery. The battery had been degrading slowly over time as expected (losing about 1 electric mile per year) then suddenly began degrading extremely quickly (losing 1 electric mile per month!) I worked with Steven Sanders. He told me to bring the car in (even though when I tried to schedule they kept telling me I didn't need an appointment). He was not familiar with normal vs abnormal battery degradation, and misquoted my vehicle warranty (specifically regarding plug-in hybrid battery life). They insisted that this sudden loss of battery capacity was normal and that the warranty didn't apply (even though the warranty clearly states that, while all batteries slowly degrade over time, the battery would be replaced when it drops to 70% of original capacity). When I pointed this out he stopped answering my calls/texts. He/They kept my vehicle several days to tell me this (which could have been accomplished with a phone call rather than having to drop the car off) AND they never performed the regularly scheduled maintenance which I had also requested. I still don't have an answer re: what is going on with my battery, why it can't be replaced as per warranty, and I keep getting reminders to bring the vehicle in for servicing. More
by Karen_Skjei
Employees Worked With
Steven Sanders
November 24, 2023
I have been a loyal customer of Hyundai of El Paso for many years, With my family and I having purchased a total of 12 vehicles from them, primarily due to the allure of what is advertised as 'America's b many years, With my family and I having purchased a total of 12 vehicles from them, primarily due to the allure of what is advertised as 'America's best warranty.' Regrettably, my recent experience with this dealership has left me profoundly disappointed. In my opinion, the owner of Hyundai of El Paso, Oscar Lesser, and the General Manager, Carlos Tirado, should be deeply concerned about the reputation of their dealership. Moreover, the Service Manager, Tom DeArman, should share in this concern. It is disheartening to witness a dealership, entrusted with upholding the standards of the Hyundai brand, fail to stand by its products and warranties. One particularly egregious issue revolves around the Theta engine, commonly found in Hyundai Santa Fe Sport vehicles sold by this dealership. This engine has a troubling history of production-related problems, leading to a class-action lawsuit against Hyundai. My ordeal began when my vehicle's engine abruptly ceased functioning while I was traveling at highway speeds on Spur 601. I consider myself fortunate that it did not result in a dangerous situation, but this incident marked just the beginning of my troubles. The warranty claim process proved to be an exercise in frustration. Attempts to gather information over the phone were met with stonewalling, leaving me on hold for an exasperating 45 minutes before I decided to drive to the dealership while still on hold. Upon my arrival, I was informed that my engine had indeed seized. I provided documented proof of two years of regular oil changes using full synthetic oil. Astonishingly, the dealership denied my warranty claim, citing 'exceptional maintenance neglect.' This decision felt like a blatant attempt to evade their warranty obligations and was deeply disappointing. It came to my attention that the dealership had inaccurately entered my vehicle's mileage in the request for warranty coverage. This falsification was entered into the system and submitted for review. When I brought this issue to the attention of the Service Manager, Tom DeArman, he stated that mileage has no bearing on a decision related to warranty coverage. This raises concerns about the transparency and integrity of the dealership's practices. Entered milage was 115,223 with the actual being 72,795. A major discrepancy. My trust in Hyundai's promise of a dependable warranty has been irrevocably shattered by my experience with Hyundai of El Paso. I strongly advise potential customers to exercise caution and avoid this dealership at all costs. The behavior of its owner, general manager, and service manager has left me disheartened and questioning the integrity of their operation. Don't waste your hard-earned money here; there are more reliable options available. Oscar Leesers Hyundai of El paso is profit over people and safety. Stay far away. More
by S Molina
Employees Worked With
Jorge Gutierrez , Oscar Leeser, Tom DeArman
