Hyundai of Cool Springs - Service Center

A + Service The staff are super friendly. When I arrived to get my vehicle serviced, it was pouring and they sales guys were quick to bring me an umbrella and off The staff are super friendly. When I arrived to get my vehicle serviced, it was pouring and they sales guys were quick to bring me an umbrella and offer to assist me out of my vehicle. The Service tech that checked me in was kind and took the time to listen to my entrire story about what I thought was wrogn with my vehicle. They never once tried to upsale me or pressure me into making any additional purchases. I am excited for me upcoming service vist. I know I will be greeted with smiles and ready to serve attitudes. More

Poor service! Updated review: After my initial review, Frank Odrobina (GM) from Hyundai at Cool Springs called and offered to get the issue resolved. They were pr Updated review: After my initial review, Frank Odrobina (GM) from Hyundai at Cool Springs called and offered to get the issue resolved. They were prompt in their response. He told me that I should contact him in case there are any issues henceforth and assured that they will definitely try to work things out. I still would have preferred this treatment before I posted the earlier review. My suggestion is, contact Frank if things do not work out between you and sales team or service team. Old review: I bought hyundai sonata 2014 from hyundai at coolsprings. My sales person was Craig. When you are buying the sales team is very enthusiastic and they will promise you things which they don't remeber later. First of all they got a car for me with 700 miles on it. I was not happy with it and told them I am paying for a brand new car and don't want it with these many miles. They said we had to get it from other dealer and other things. But I was not informed about it. Later they told me they can another car but it will have about 300 miles on it and I was OK with it. Then the sales person said first year maintenance is on the dealer. But they didn't say it just includes oil and filter change. Also, they didn't say that though it is all first year actually there will only be two oil changes. I followed the recommended plan provided by hyundai in their manual. According to which I had to do third oil change within first year. When I went there they said I have to pay for it. When I talked to sales person he kept telling me how often he does his oil change. I showed him the owner's manual and told him that I fall in category where my car is driven in severe condition. According to which third oil change is required. Then he said I am 1 year 3 days over and so I have to pay. I told him I tried to get appointment before the end of my first year but that was not available. Then he said he is sorry and nothing can be done. Additionally, my hood was out of alignment and it used to vibrate while driving. This was way before the end of my first year. I asked them to have a look at it. But nothing was done at the service department. The service is not good at all. I am not happy about the service they give. I told the same to Craig. And I am not recommending this dealer to anyone. More

fast, easy, and best customer service The process was easy. Courteous and professional. The staff was extremely customer friendly and positive. I would recommend this service to all my fr The process was easy. Courteous and professional. The staff was extremely customer friendly and positive. I would recommend this service to all my friends. I will be back there. More

Service Department was great I took my Hyundai Sonata GLS in for a recall repair. Michael McGrath was the service adviser and he noticed that an additional recall notice needed to I took my Hyundai Sonata GLS in for a recall repair. Michael McGrath was the service adviser and he noticed that an additional recall notice needed to handled and they took care of both quickly. They also provided a complimentary car wash and vacuum. This was a great experience for me. More

Staff was Friendly and Helpful I came in for an oil change and filter. I asked about a front-end alignment, even though I had one last time. They very kindly checked for me and indi I came in for an oil change and filter. I asked about a front-end alignment, even though I had one last time. They very kindly checked for me and indicated it was fine. It was heartwarming that the service man was honest with me, instead of saying "sure you need one, since you have surely hit one or more of Nashville's potholes" during the last few weeks. Instead, he indicated that everything was fine--an honest service department and that is a primary reason why I like the Hyundai of Cool Springs Service Department, to service my car. I also like that they bring you out a clean and vacuumed car. More