Hyundai of Cool Springs - Service Center

ANOTHER GOOD SERVICE CALL EXPERIENCE James Falcone was my contact service representative this morning, whenever i brought my car in to have it serviced. Besides changing the oil and filte James Falcone was my contact service representative this morning, whenever i brought my car in to have it serviced. Besides changing the oil and filter, I was experiencing a windshield washer fluid leak. They took us to the nearby mall while our car was being serviced. James called and said that we needed to change a couple of filters and gave the the price, which I said ok. When we got back to the dealership, our car was ready and had also been washed, which is a nice touch. They had found the leakage problem and also gave me some information on my tires, that was requested. James was very good and this was a good experience. More

Great quick service I was taken on time and promised the car would be serviced within 1 and a half hours. They explained what was going to be done. My car was ready in 1 I was taken on time and promised the car would be serviced within 1 and a half hours. They explained what was going to be done. My car was ready in 1 hour and twenty minutes also washed and vacuumed. Good customer service. More

Poor service never was able to speak to my service representative. I called multiple times and never received a return phone call. Once they have your car, your a never was able to speak to my service representative. I called multiple times and never received a return phone call. Once they have your car, your at their mercy. All the more reason to go back to Lexus More

Friendly Service on Oil Change and Check-up A few days ago, we made a reservation to have our car serviced at my favorite service department. We pulled in on time and they got right to it. I ind A few days ago, we made a reservation to have our car serviced at my favorite service department. We pulled in on time and they got right to it. I indicated that we were going to be making a couple of trips and that I would appreciate checking everything out. As usual, they not only provided great service, but they washed and vacuumed the car. We were offered a ride to the nearby mall, but we looked and will probably trade in my wife's Hyundai for another one. They take good care of me at this Service Department and I do not feel that they are trying to cheat me on anything. More

GREAT BLUETOOTH KNOWLEDGE I was having issues with my bluetooth device on my Santa Fe. My iPhone contact list needed to be updated and the sound had gotten knocked off of my ca I was having issues with my bluetooth device on my Santa Fe. My iPhone contact list needed to be updated and the sound had gotten knocked off of my car. I pulled into the service department at Cool Springs and they immediately said that Eric was the man. He was excellent on getting me fixed up and on my way in no time. Everything has worked great, since then. More

Bought 3 cars and still treated without respect Bought 3 cars, 2 Hyundais and 1 Ford from this dealer. The Ford had problems as soon as it was driven off the lot - brought it to the service dept tw Bought 3 cars, 2 Hyundais and 1 Ford from this dealer. The Ford had problems as soon as it was driven off the lot - brought it to the service dept twice and was told it was "bad gas and would work itself out". Finally took it to my Firestone dealer who said it was the transmission. After several attempts to get service, they transferred the car to a Ford dealer - faulty clutch on the transmission - a safety issue. Ford ordered the part and now the car has to be in service for 4 days. After making at least 10 phone calls to both dealers for a loaner vehicle (which we were promised), no one will take responsibility for the problem. I spoke with ERIC in SERVICE at HYUNDAI many, many times, and he absolutely refuses to help. So now my car, which was faulty at purchase, although they refused to acknowledge that fact, has to be in the shop for another 4 days and no one will provide a loaner or rental vehicle so that I can get back and forth to work. DO NOT EXPECT HELP FROM THE HYUNDAI SERVICE DEPARTMENT More

The "Go To" dealership in Nashville for Hyundai service The service department at Hyundai of Cool Springs is top notch. I've been taking my 2011 Hyundai Sonata there for years. Leland and his staff go out o The service department at Hyundai of Cool Springs is top notch. I've been taking my 2011 Hyundai Sonata there for years. Leland and his staff go out of their way to make sure I feel welcomed every time I drive into the service lane. They go the extra mile to make sure my vehicle is in tip-top shape each visit. If you are looking for an honest and dependable place to get your Hyundai worked on, I highly recommend this dealership. More

Excellent service Had to have front brakes and rotors changed. From the moment I pulled up to the service gate I was met with a smile. The service tech was very friendl Had to have front brakes and rotors changed. From the moment I pulled up to the service gate I was met with a smile. The service tech was very friendly and he took my information quickly and promptly. They guy (Fred) who drove me to work while my car was being serviced was also very friendly. Overall experience was awesome!!!! More