Hyundai of Cool Springs - Service Center

Mechanics seem capable, but in the last 6 months two of my cars have spent 32 days in the dealers shop. First 14 days for one car, $700 and nothing fixed. Second 18 days for another car, $620 to replace tw my cars have spent 32 days in the dealers shop. First 14 days for one car, $700 and nothing fixed. Second 18 days for another car, $620 to replace two radiator hoses. Had to rent alternative transportation at $40/day for both visits. I can no longer afford to keep driving my 3 Hyundai Sonatas. More

As it turns out, there is a significant flaw to Hyundai engines and there have been class action lawsuits, resulting in Hyundai being liable for replacing the engine. Unfortunately, I am one of the peopl engines and there have been class action lawsuits, resulting in Hyundai being liable for replacing the engine. Unfortunately, I am one of the people affected by this flaw. Hyundai of Cool Springs has had my car since October 22. Not once have they called to update me - I’ve had to call every time and I’m lucky if someone picks up the phone. No one will give a straight answer as to what’s going on, and often over promise that I’ll know more soon. They have not provided me with a loaner car, and no one on the corporate or local side will give me an answer on if a rental will be reimbursed. If you live in Nashville, you know transportation is important. The area is not walkable, and public transportation is not available everywhere. Subsequently, my husband has had to leave work every day to get our daughter (wrapping up work at night), my daughter has missed important doctor’s appointments, and we’ve spent $1,000 on rental cars so I can stay in good standing with my job. Most importantly, I’ve lost an 1.5 hour of time with my daughter every day. If you are a working parent, you know how important this is. I understand times are hard now. There are labor shortages and supply chain disruptions, but that is no excuse for a complete and utter lack of customer service. I used to be a huge fan of Hyundai. This is my second car from the brand. But they’ve failed to understanding that the marketing life cycle doesn’t end with a purchase, it continues on in to the buyer experience as well. More

Having had service on Lexus, Mercedes, and Chevy's I have been terribly disappointed in the lack of communication from the service department. i have a new Palisade with a warranty problem and am on week 4 o been terribly disappointed in the lack of communication from the service department. i have a new Palisade with a warranty problem and am on week 4 of getting it repaired and 4 hours past due from promised repair time. No answer at the service department and the message box is full. I will not buy another Hyundai due to this and will be trading in shortly, if I can get it repaired. More