Hyundai of Chantilly - Service Center

If I could give no stars, I would. I'm deeply disappointed by my recent encounter with Chantilly Hyundai. Despite being entitled to a complimentary oil change per my lease agreement, S I'm deeply disappointed by my recent encounter with Chantilly Hyundai. Despite being entitled to a complimentary oil change per my lease agreement, Shaun and the service manager adamantly refused to honor it, even after verifying with the manufacturer. Their insistence that the responsibility fell on them contradicted what I was told by corporate. Furthermore, when I suggested they proceed with the free safety inspection, they conveniently found a minor issue with my windshield wiper and used it as grounds for failure. I have never been rejected for a windshield wiper. It felt like they were intentionally creating obstacles. Adding to the frustration, contacting Chantilly Hyundai proved to be an exercise in futility. Calls went unanswered, and when someone did pick up, they abruptly hung up without leaving a message. Throughout the entire ordeal, both Shaun in service and the service manager displayed a complete lack of professionalism and respect. The service manager's multitasking during our conversation without making eye contact further underscored their disregard for customer satisfaction. This experience has left me deeply dissatisfied, and I am inclined to escalate the matter to corporate. Chantilly Hyundai's subpar customer service is not only disappointing but also reflects poorly on the brand. Unless significant improvements are made, I will not engage with this dealership in the future, and I will be sure to share my experience with others. More

After one year at the dealership with stories that they were working on having my extended warranty coverage pay for it or Hyundai pay for it. I received my car in terrible conditions. I was never told how were working on having my extended warranty coverage pay for it or Hyundai pay for it. I received my car in terrible conditions. I was never told how much was going to have to pay. Neither did I sign for amount I was gonna have to pay. I just received a phone call Kendal Camacho, That I would have to pay 10% of the repair. But when I showed up to pick up the car, the car was in terrible conditions with bolts everywhere and damaged that the car did not have. I did not accept the car. More

Very Professional and was on point with meeting my needs. My service rep Shaun was terrific. My service rep Shaun was terrific. More

Excellent service Sean is the best service advisor you may ever deal with. Definitely, recommended. may ever deal with. Definitely, recommended. More

Service is easy toget an appointment. My service writer greets me by name. We didcussed my reason for being there & and arrived at a plan. Good accommodations. Price was righr My service writer greets me by name. We didcussed my reason for being there & and arrived at a plan. Good accommodations. Price was righr More

The dealership has improved their Genesis section a lot in the last year. Previously It was nothing better then a Hyundai dealership. The 2 ladies that were handling the service department for Genesis w in the last year. Previously It was nothing better then a Hyundai dealership. The 2 ladies that were handling the service department for Genesis were very friendly and smiled while discussing issues with you. they were very helpful and considered. More

While my problem was not resolved, the dealer did their best efforts and was very transparent. best efforts and was very transparent. More

I had an 8 AM appointment. I showed up at 7:45 AM. At 10 o’clock I went to check on the status of my car. It was then I discovered that the technician didn’t even have it to wo I showed up at 7:45 AM. At 10 o’clock I went to check on the status of my car. It was then I discovered that the technician didn’t even have it to work on. At 11 when I was given my repaired car, which was done great, The service attendant lied and said it was because they had to take off the bumper. They were always going to have to take off the bumper. The service team had never gotten the car to repair. I could’ve forgiven a 45 minute appointment, being three hours, but lying is no Bueno. More

Wait time is too long Bad customer service Poor work quality Not available for customers quality Not available for customers More

Sloppy work. They replaced items but the problem still remains. Once I picked up my car to found a panel trim piece on my rear seat that was not screwed back in They replaced items but the problem still remains. Once I picked up my car to found a panel trim piece on my rear seat that was not screwed back into places, and their screw driver was left behind in the car. This place is only good for oil changes and inspections. At least the sales people and service representatives are nice though; the repair technicians are unskilled. I overheard one customer complaining that they replaced the wrong flat tire while I was there. More