Hyundai of Chantilly - Service Center

Worst service experience EVER. I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointment I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointments via the Genesis app, the Genesis service managers don't work weekends, and no one else seems to care. This has happened to me twice. Today, they seemed unsure if my car was even at the dealership. My first, and last, Genesis. I'm seriously considering trading the car on another brand so I don't have to deal with these idiots. More

They are super nice. They are great at responding and keeping you in the loop. They are quick and efficient. They are great at responding and keeping you in the loop. They are quick and efficient. More

The service department does not really live up to my expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER a expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER any loaner vehicles available More

Brought in fir recall for ABS module, dropped off the night before and was ready the next day, great job and detailed my car! Awesome service! night before and was ready the next day, great job and detailed my car! Awesome service! More

Worst phone system I have ever dealt with. COuld never get a hold of anyone. System would hang up on me every time I called. I had to call sales, get them to transfer me to service, which s COuld never get a hold of anyone. System would hang up on me every time I called. I had to call sales, get them to transfer me to service, which sometimes would work, and other times would just hang up on me. All employees I talked to would agree that the system sucked, but their management company controlled that decision. The management company obviously doesn't care about their customers or employees or they would have done something about it. More

Because we book our own service appointments I had no idea that it would take over 4 hours to make the repairs. No one advised me and there was no loaner car available. I ended up taking my car home only idea that it would take over 4 hours to make the repairs. No one advised me and there was no loaner car available. I ended up taking my car home only partially fixed because I couldn’t wait any longer. When I questioned a few times how long it was going to take, I got three different responses. I suspect they hadn’t even started on my repairs until I asked for a progress report after 2.5 hrs (which was the first estimate). And, they never called me to tell me that the ordered part had come in. Nothing resembling customer service from now on I’m taking my car to a reputable mechanic. My next car is NOT going to be a Hyundai since the extended warranty means they can treat you badly at the dealership service center. More

Good service and clear communication about your car. Not exactly speed demons in how quickly they perform the service. Not exactly speed demons in how quickly they perform the service. More

Staff have ALWAYS been helpful, polite, explained everthing going on. Robert was great 6/17/24. everthing going on. Robert was great 6/17/24. More

Very good help full very happy come back and recommend to my friend and family my friend and family More

Service itself was excellent, but I was very disappointed with the lack of available loaner cars and the fact that the shuttle only provides rides within a 5 mile radius. As a Genesis customer I would have e with the lack of available loaner cars and the fact that the shuttle only provides rides within a 5 mile radius. As a Genesis customer I would have expected a loaner to be made available. More