Back

Hyundai of Central Florida - Service Center

Clermont, FL

4.2
111 Reviews

111 Reviews of Hyundai of Central Florida - Service Center

Sort by
April 27, 2021

I don't know why the service dept. doesn't seem want to do warranty work on a Hyundai that was not purchased here. My car has a pronounce low frequency hum when I'm accelerating in any gear while the engi More

by RBSAGER
Recommend Dealer
No
Employees Worked With
Lori Watkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Hyundai of Central Florida responded

Thank you for taking the time to fill out our survey. We apologize we did not meet your expectations. We value and appreciate you as a customer and hope that on your next visit we can meet your expectations We apologize we did not find anything wrong with your vehicle when you came in. You did mention we were the second dealer that had deemed the vehicle to be operating as design. Thank you, Cesar Marquez Service Manager

May 03, 2021 -

RBSAGER responded

I'll bring it in again after the noise gets worse.

April 27, 2021

Excellent Service. I will return for my auto care. I drive from Homosassa, FL for their excellent service. Didn't have to wait hours like other places. More

by kdebbiejane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Royal
April 27, 2021

They responded very quickly to my issues and The service manager was very good and I appreciated his personal attention and quick service. Thank you More

by ALOHAGIRLBEATTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

Darius and Jason always give me an excellent service every time I go. The waiting room is comfortable, bathrooms always clean. The only suggestion is, that when I call, the appointment days available ar More

by DANIEL.RV20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Royal
April 27, 2021

Very friendly and knowledgeable. Easy to schedule the maintenance and I was given my car by the time promised. The check out was easy as well. More

by Suaill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

This service center lacks training for their employees. There is very little communication once they have your car until you give them a poor review, then they keep calling you. I have brought my car here More

by JLEONG1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar Marquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Watkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Hyundai of Central Florida responded

Hello, We apologize that our service center was unable to meet your expectations. Unfortunately, we are not able to locate your records based on your user name. If you could reach out directly to our service manager Cesar Marquez at cmarquez@hyundaicfl.com or 407-554-7988, he would be more than happy to address your concerns.

May 03, 2021 -

JLEONG1005 responded

I already exchanged an email with him regarding the service. It was just to give him feedback.

April 27, 2021

Great dealership. Clean new and staff is great! Enjoy waiting for my car I’m the customer lobby with the TVs, WiFi and fresh coffee! More

by saradephillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

My service rep was very friendly helpful and quite professional. He took my car right away and explained the updates and the recalls to me. It was a nice experience. More

by DCOTTAM52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2019

No integrity They did not like my review and gave me a harassing phone call from the service manager who promised to reimburse me half. It is now a month later an More

by Sonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
September 10, 2018

Exceptional Service After being kicked to the curb by another local Hyundai Dealership located on West Colonial, my call was returned by Cesar Marquez and he immediately More

by Tanya W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Marquez, Nate Hudson and Lori Watkins
...
11