Hyundai of Central Florida

The name of this place should be "There's Nothing I can Do". Went to look at used car (<$10k) for my daughter's first car. She knew what she wanted (Hyundai Elantra) and they had one in price range. Car wa Do". Went to look at used car (<$10k) for my daughter's first car. She knew what she wanted (Hyundai Elantra) and they had one in price range. Car was a trade and had been there 2 weeks but still not cleaned or inspected. Drove it and seemed like only minor problems. Looked at other cars all over but thought this was OK. Contacted salesman about promised inspection/detailing and he would not do that without $500 deposit. Begrudgingly agreed with promise of refund if I changed mind. Said someone would call for credit card number-never happened. 2 days later salesman called and said they lost my number (never had it) and wanted it again. Hard time finding different vehicle so said ok if they got on inspection/detailing done right away as we wanted to buy it or forget it. I texted every day for 3 days and nothing happened and "there's nothing I can do" was the answer. Finally said on day 4, I would be there Saturday to buy and he said they would have it ready. Called Friday, they were behind on getting ready and nothing can be done. Texted Saturday and was told it would be ready. Got there to buy, car not ready but in work. Came with cash and credit card to buy and agreed to purchase. Waited for 3 1/2 hours to be able to pay as customer after customer put ahead of us. Wanted to talk to manager about pricing, etc - nothing can be done-no managers are there (?). Finally got car just before closing - new tires (yea) but car was poorly washed and filthy inside. Whatever. Left with temporary 30-day tag. Flash forward 28 days in future-realize tag going to expire. Check with salesman. Can't help me. Check with title clerk: tag was snail-mailed out Friday afternoon 2 days before it expires. Then tag actually got returned to them from USPS for wrong envelope/postage on Tuesday. My 16-yr old daughter can't drive car on expired tag for 2 days so far so we're still screwed. Spoke to office manager after I learn this happens on a semi regular basis from tag clerk. Was told mailman doesn't come every day & tags sit on counter-nothing can be done. She says tags are returned for postage and there is nothing she can do about it. I was told to come pick up tag 1.5 hours away. After yelling back and forth, she agreed to overnight it to me. Didn't have car to drive for 3 days but got tag in the end thanks to me not them. How about spending $2 for the right envelope/postage. How about not lying to people and how about having your people pick up mail and drop off on way home rather than sitting on your counter. There really is something you can do about everything. 2 stars was only for the price and no dealer fees. Everything else was horrible. Go where you want but will not return obviously. More

Contacted Jill in May about a 2022 Tucson. Picked up the vehicle in July. Jill was super to work with, she kept in contact with me, gave me weekly updates. Jill certainly went above and beyond to help me. I vehicle in July. Jill was super to work with, she kept in contact with me, gave me weekly updates. Jill certainly went above and beyond to help me. If it weren't for Jill I would have gone elsewhere to purchase a vehicle. I live in St Augustine and the dealership is in Central Florida, so for me to go the distance, Jill certainly went the distance. She is very knowledgeable, and responded to my texts/emails promptly. It seems that today a lot of businesses have very poor customer service - this is not so with Jill, she provided exceptional customer service and that alone says alot about her. The transaction went very smoothly, Jill went over the Tucson in detail, answering all my questions without hesitation and then provided information that I never even thought to ask. Thank you Jill, you were fabulous! More

We had an absolutely amazing experience with Hyundai of Central Florida! David Gonzalez Sr was great to work with! He listened to what we wanted, steered us towards what fit our needs and took the time to Central Florida! David Gonzalez Sr was great to work with! He listened to what we wanted, steered us towards what fit our needs and took the time to help us understand each step of the process, especially since we were buying a car out of state, and what that all entailed. Every person we worked with after that as we finished the buying process was equally helpful, friendly and genuine. 100% we’d work with them again! More

Jill Burks was an amazing salesperson! Her knowledge of all the brands was great. She went above and beyond to find us an SUV that fit all our needs. Her personalized service was the best! We would not all the brands was great. She went above and beyond to find us an SUV that fit all our needs. Her personalized service was the best! We would not hesitate to tell others to go see her to purchase a new or used vehicle. Tom & Shirley (Clermont, FL) More

This is a fantastic dealership! This is my second time buying a car here and I plan on coming back to this location over and over. buying a car here and I plan on coming back to this location over and over. More

George was awesome! No BS no gimmicks, no extra fees! Less than 24 hrs and I had my new car delivered! Run don’t walk! Less than 24 hrs and I had my new car delivered! Run don’t walk! More

Very good service experience. Advisor was efficient and friendly. I have found their services are very fairly priced, as well. Very happy to be a customer. friendly. I have found their services are very fairly priced, as well. Very happy to be a customer. More

Jason Neal gave excellent customer service. He took the extra step to help me out. he made sure I was informed each step of the way. extra step to help me out. he made sure I was informed each step of the way. More