Hyundai West Allis

Please do yourself a favor and buy your car at another dealership! We ended up test-driving multiple cars and different dealerships last week, and found the car we wanted at Hyundai West Allis. We love dealership! We ended up test-driving multiple cars and different dealerships last week, and found the car we wanted at Hyundai West Allis. We love our car, but I really wished we would have read the reviews before we decided to purchase from them. The test driving portion was great, but as soon as we decided that we wanted the car we test drove everything went down hill from there. Everyone is new at this dealership and they made sure they let us know once we decided to purchase. From the negotiation process to the financing to the after purchase day customer service has been absolutely awful. The finance manager rushed through everything and made it apparent that he hated working there and wanted to go home. None of my warranty questions could be answered and it felt like every answer they gave me was a line of BS. Once all of the papers were signed we got the keys to our car and that was it. No one went over any of the features with us, and only noticed when we got home that they didn't even fill up the gas tank for us and it was less than a quarter of the tank. I called in multiple times on Thursday and Friday and asked for the GM Nate to call me back and he never did. He did however promise us a Gift card which he mailed to us, but still no call back. I love my Hyundai, but I will never set foot in this dealership again. More

Zero stars. I have tried to follow up on a potential service issue for a couple of weeks. Last week, I called three times to try and reach the service departme I have tried to follow up on a potential service issue for a couple of weeks. Last week, I called three times to try and reach the service department. No one answers the phone. Eventually, I'm routed to a voicemail. No return call. I called again this past Monday, and the same result. I then called the general manager, and of course got his voicemail. Similarly no return call. I highly recommend to NOT use this dealership for anything. More

Slimy Scammers. 0 Stars. The staff is clueless on what is going on, the general manager Tim Rice doesn't do his job at all. He puts people on hold and sits there and 0 Stars. The staff is clueless on what is going on, the general manager Tim Rice doesn't do his job at all. He puts people on hold and sits there and waits until you hang up. Disgusting people. More

Service here is horrible. Started off good, was approve for a vehicle then I was denied days later with no explanation. Didnt get a courtesy call or anything. Everybody from Started off good, was approve for a vehicle then I was denied days later with no explanation. Didnt get a courtesy call or anything. Everybody from the lady who screened my calls to the sales guy (Frank) who also gave me the run around. Left message for Tim Rice, The supposed head guy of location. No response. Just left me dry with no answer. Never will I refer these location. More

Service here is terrible. Went in for a recall and another issue. The second issue was completely blown off and I'm pretty sure not looked into, because the guy was lazy and d Went in for a recall and another issue. The second issue was completely blown off and I'm pretty sure not looked into, because the guy was lazy and didnt want to help in the first place. Was also told they would do an inspection on the vehicle and wash it, neither of which were done. They guy was nowhere to be found when I came to pick up my vehicle and the woman who handed me my key didnt even know where my car was. Directed me to a couple different places it could be, and basically said go find it yourself. Super rude and lazy staff. You would think a service writer would do their best to earn your business in the future, but could care less. Would never come back for service or sales. They obviously are having trouble finding good employees. More

Beware service manager not customer friendly He had exec from international group who owns west Allis dealership call and threatened me because of bad reviews They will also have the reviews deleted exec from international group who owns west Allis dealership call and threatened me because of bad reviews They will also have the reviews deleted More

I was promised 3 years, 36000 mile complimentary oil changes. Was just charged full price by Hyundai for the second oil change at 9400 miles. I guess I was the sucker this time. They washed the car but changes. Was just charged full price by Hyundai for the second oil change at 9400 miles. I guess I was the sucker this time. They washed the car but didn't dry it. More

Repeatedly have returned for work that was in garage for and told done, back once in less then a day for work said done but they had to admit they did not. Charge for work not having been,then if you return and told done, back once in less then a day for work said done but they had to admit they did not. Charge for work not having been,then if you return after a day, they will charge you for what they say they did but now are doing. More

Terrible customer service Won't honor warranty the Terrible customer service Won't honor warranty the reviews will continue and like I said I have an appointment with another shop to repair at my cos Terrible customer service Won't honor warranty the reviews will continue and like I said I have an appointment with another shop to repair at my cost I hope many people read the review and have to question your customer service More

Dealership has never paid the $50 test drive coupon I test drove and eventually bought a car which they ripped me off on. They also did not honor the $50 test drive coupon. Terrible! I test drove and eventually bought a car which they ripped me off on. They also did not honor the $50 test drive coupon. Terrible! More