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Hyundai Santa Monica - Service Center

Santa Monica, CA

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2 Reviews

2 Reviews of Hyundai Santa Monica - Service Center

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December 01, 2024

Hyundai Service Dept in Santa Monica. cheated me out of $255 and did no repairs. More

by kristinakirstin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randi in Service Dept
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Dec 01, 2024 -

kristinakirstin responded

Hyundai Service Dept in Santa Monica cheated me out of $255 and did no repairs. Randi in Service Dept refused to let me take my car unless I paid $255 with no repairs done. Randi lied about what I told him were the problems I was having (ESC light coming on). Instead he wrote down that I said the (check engine) light was coming on. I was there for an appt on Tuesday, 11/25/24 at 7:30 am. 4.5 hours later my car still hadn’t been looked at or diagnosed while I waited, while 5 other cars were being worked on. Randi said I had to pay $500 more after they order a part based upon a diagnosis that my car had a (check engine) light which kept coming on. I never ever said that the check engine light came on. I want my $255 back that I was forced to pay for no work done and for Randi making up check engine problem that didn’t exist, and for ordering a part for a (check engine) problem that did not exist.

February 01, 2024

been to this dealership about 5 times since they opened for service. service dept used to be great, but now there are all new service advisors and they are terrible. never return calls, no updates on proce More

by laurztv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
erica
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