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203 Reviews of Hyundai Montgomery - Service Center
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April 13, 2023
They will damage your vehicle and not honor their work or warranty. They are the worst dealership I have dealt with in over 35 years of owning vehicles. DO NOT go here! warranty. They are the worst dealership I have dealt with in over 35 years of owning vehicles. DO NOT go here! More
by Reedhntr
Employees Worked With
Victoria Wilkes
August 23, 2022
I would leave no stars if I could, had an appointment at 7:15 am, and was told that my car would be ready in two hours. I sat and patiently waited until after 10 am after watching other customers walk in an 7:15 am, and was told that my car would be ready in two hours. I sat and patiently waited until after 10 am after watching other customers walk in and out of the establishment I thought I would see what was going on. I was lied to and told my car was being worked on and then told that someone was moving the vehicle, turns out my car was never touched. When I came to speak with my specialist, another employee decided to harass me and say that I should be patient and make other accommodations even after I asked said employee to leave me alone and explained that this had nothing to do with him. Upon leaving this establishment I got in touch with the manager who proceeded to tell me that they are understaffed (as if the entire world isn't understaffed and that simple communication that my car would not be able to be worked on at this time would not have sufficed) and that this is a problem that will be handled internally. As a customer of Hyundai, I am extremely dissatisfied with the services that have been provided to me and the general lack of understanding for a customer's time. I've had problems here before and have reported them before, for employees to call me and ask to take the report down. More
by delandrwalker
Employees Worked With
Did not get employees names due to being harassed throughout my time of being there
April 18, 2022
Expect to wait 4 to 5 hours for a simple yet overpriced oil change. Don't expect your bumper to bumper extended warranty to cover ANYTHING that breaks. Don't expect your recall repairs to actually be done oil change. Don't expect your bumper to bumper extended warranty to cover ANYTHING that breaks. Don't expect your recall repairs to actually be done. Overall, don't expect anything good from this service department, especially repair work. More
by ChrisJohnson
Employees Worked With
Service Department
June 11, 2021
Cost more than was quoted at the time of service. They charge more for maintenance with appointment than with routine service same day. No answer to why a certain service request was not done. Had to cal charge more for maintenance with appointment than with routine service same day. No answer to why a certain service request was not done. Had to call them for a status report late in the day even though they texted me immediately to thank me and would keep me posted by text. Service rep was courteous. More
by Will
Employees Worked With
Pat
April 27, 2021
Sent a detailed e-mail to Scott about visitQuality of Sent a detailed e-mail to Scott about visit Quality of service great Wait time for service needs improvement. SONIC needs to install climate contro Sent a detailed e-mail to Scott about visit Quality of service great Wait time for service needs improvement. SONIC needs to install climate control More
by nev32
Employees Worked With
Glenn, excellent advisor
April 20, 2021
Capitol Hyundai has the worst service department I have ever dealt with. Can't get a service rep on the phone and they will not return calls. Numerous delays and excuses. Apathetic employees. I had an ever dealt with. Can't get a service rep on the phone and they will not return calls. Numerous delays and excuses. Apathetic employees. I had an 8:30 appointment and a service rep finally helped me at 9:20. Every other customer I saw was likewise unhappy. More
by Unsatisfied customer
Employees Worked With
Do not know
March 21, 2021
It is hard to say enough bad about my experience with Capital Hyundai. Buyer beware. I have a 2013 Sonota I bought there. These cars have had engine problems that brought a class action law suit. My Capital Hyundai. Buyer beware. I have a 2013 Sonota I bought there. These cars have had engine problems that brought a class action law suit. My engine seized up as coved in the lawsuit, and I called the service manager at Capitol. He did not call me back for two days, and when he did he told me the warranty had expired. But the breakdown occurred as I was traveling in NC, and, before scrapping the car, I decided to call the service department at Hunter Hyundai in Fletcher NC. The manager was immediately knowledgeable and responsible and told me there was a lifetime warranty on that engine. They replace it totally for free. The awful and indifferent manager at Capital almost had me scrapping my car, and I would have done it if I had not called a well-run and knowledgeable service department in NC. More
by Love my Sonota, but this dealership is awful.
Employees Worked With
Service manager.
March 12, 2021
I brought my car in for service and I was greeted with a smile and hello. Sean wrote up my service request and he was courteous answering all my questions to my satisfaction. Thank you smile and hello. Sean wrote up my service request and he was courteous answering all my questions to my satisfaction. Thank you More
by Mrs. W. Cook
Employees Worked With
Sean Dallas
