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Hyundai Montgomery - Service Center

Montgomery, AL

3.5
199 Reviews
Call Service Center (334) 851-8100

199 Reviews of Hyundai Montgomery - Service Center

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August 09, 2023

I took my Hyundai Palisade 2022 to dealership with a problem of forward collision avoidance due to radar block 5times in total. But it is still not fixed. on 3rd visiting, I was asked to purchase new pa More

by zynhha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know the name
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August 07, 2023

They always think of the service as a position of the client. I would choose this service center even though I live 50 miles away. More

by EMPMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shederian Stuward
Report | Print
Aug 08, 2023 -

Hyundai Montgomery responded

Thank you for your trust and dedication in traveling the distance to our service center. We're honored to be your top choice and will continue putting our clients' needs first!

August 03, 2023

Takes time to get job done but excellent service on cars. Good and clean area More

by ISAACANYAKWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Aug 03, 2023 -

ISAACANYAKWO responded

A good company

Aug 04, 2023 -

Hyundai Montgomery responded

Thank you for your feedback. We're glad to hear that you were satisfied with our service, and we appreciate your understanding regarding the time taken to ensure quality work. Our team always strives to provide a comfortable and clean environment for our customers, so we're glad to hear you found that to be the case. We look forward to serving you again.

August 01, 2023

So pleased with all my dealership experiences over the past 11 yrs. My most recent visit was especially satisfying with all the courtesies and cooperation from the entire service staff and parts departme More

by PETEFRIEDEL
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Sherman, Rachael, and Paige and parts department representative
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Aug 01, 2023 -

Hyundai Montgomery responded

We're incredibly grateful for your ongoing support over the past 11 years! It's wonderful to hear that our service staff and parts department continue to provide you with exceptional customer service and cooperation. Your satisfaction is our utmost priority. Thank you for sharing your positive experience with us, we look forward to serving you again in the future!

July 31, 2023

Pleasant experience. Service rep was very nice & knowledgeable & very fast service. Rep listened to me. More

by WLE513
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Report | Print
Jul 31, 2023 -

Hyundai Montgomery responded

We're thrilled to hear about your positive experience at our dealership and are glad our service representative was knowledgeable, efficient, and attentive to your needs. Thank you for sharing your feedback with us!

July 31, 2023

Glenn got my car all fixed for me and called me to make sure I was satisfied More

by TAMMY.FAUCHEUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Stinchcomb, Justice Mitchell
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Aug 01, 2023 -

Hyundai Montgomery responded

Thank you for sharing your experience with us! We're thrilled to hear that Glenn provided you with excellent service and followed up to ensure your satisfaction. We always strive to deliver top-notch service and it sounds like Glenn hit the mark. We look forward to serving your automotive needs in the future.

July 28, 2023

The employee that check my vehicle in and the employee that service it were Excellent. They were very very very Friendly and Courteous. My visit was a Nice one. Joyce Buchanan More

by JOYCEBUCHANAN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee that service vehicle, Justice Mitchell
Report | Print
Jul 28, 2023 -

Hyundai Montgomery responded

Hello Joyce, Thank you for sharing your positive experience with us! We're delighted to hear that the employees who checked and serviced your vehicle provided excellent and friendly service. Providing a welcoming and courteous environment is important to us, and we're glad to know that your visit was a pleasant one.

July 28, 2023

Service appointment at 11:00 AM, 3 1/2 hours to change my oil and rotate the tires and apparently they don't balance them anymore. This has been an ongoing issue with most of the Hyundai locations, but in pa More

by JOHANNA_GRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
Report | Print
Aug 03, 2023 -

Hyundai Montgomery responded

Thank you for your feedback. We apologize for the extended wait time during your service appointment. We'll work on improving our service efficiency to provide a more timely experience for our customers. If you have any further concerns, please let us know. Your satisfaction is important to us.

Aug 03, 2023 -

JOHANNA_GRIFFIN responded

I will share this with you. This is my third Hyundai and I do like the cars very very much. However, I don't think I will purchase another one because of the issues that I have had mainly at Capital Hyundai and Montgomery and even other Hyundai service department, and then unhelpful and inefficient and there's no reason to buy a car if you can't get it worked on and taking care of

July 26, 2023

I call to make appointment but you were booked until September many companies do not know how to work on this car so I called back to see if I could get something done on Saturday and I was grateful he More

by GLENDAG228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name
Report | Print
Jul 26, 2023 -

Hyundai Montgomery responded

Greetings, Thank you for sharing your positive experience with us! We're glad to hear that you were able to get your car serviced on Saturday and that our team did a great job, ensuring you made it to work on time. We understand the importance of timely and efficient service, and we're here to assist you with any future maintenance needs. Thank you for choosing us, and we're grateful for your kind words. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your business!

July 26, 2023

Very very very frustrated getting my appointment for service. SHOUT OUT to Shederian! I showed up and he made it happen. GIVE this man a RAISE! More

by SARAHWAGONER.66
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shederian was awesome!
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Jul 27, 2023 -

Hyundai Montgomery responded

We're sorry to hear about the frustration you experienced in getting your appointment for service. However, we're thrilled to hear that Shederian was able to make it happen for you and provided excellent assistance. We'll make sure to pass on your kind words and appreciation to Shederian. Thank you for acknowledging his efforts. If there's anything else we can do to assist you, please don't hesitate to reach out. Your satisfaction is our priority.

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