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Hyundai Montgomery - Service Center

Montgomery, AL

3.5
199 Reviews
Call Service Center (334) 851-8100

199 Reviews of Hyundai Montgomery - Service Center

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November 17, 2023

Had appointment to have a part installed. They never let me know the part was in; I called them after more than a month and found that the part was in. I waited almost 4 hours for my car to More

by BBRYANT1152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
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Nov 18, 2023 -

Hyundai Montgomery responded

I'm sorry to hear about your recent experience with us, especially as it didn't meet the standards of service you've come to expect. The delay in notifying you about the part's arrival and the extended wait time you experienced are certainly not typical of our commitment to customer care. We appreciate your feedback, as it helps us improve. Please know that we take your concerns seriously and will work to ensure a more efficient and communicative process in the future. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.

Nov 18, 2023 -

BBRYANT1152 responded

Thank you. Although my rating was lower than I have always rated Montgomery Hyundai, I was disappointed in the service this one time. I knew it was not up to your usual standards! I expect and usually receive the best possible service. I still love my 2009 Hyundai Elantra Touring!

November 16, 2023

There was an extreme lack of communication throughout the entire repair service. My vehicle was in their shop for over 4 months and did not even have a diagnostic run until the 3rd month. Horrible customer More

by Jonnykayleeleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shedarian in the service dept.
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November 16, 2023

Brought my vehicle in ahead of schedule. Vehicle was serviced ahead of time and I was notified. Great! More

by ZETACYN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 17, 2023 -

Hyundai Montgomery responded

We're glad to hear that your vehicle was serviced ahead of schedule and that our team kept you well informed. It's great to know you had a positive experience with the efficiency of our service. Thank you for choosing us, and we're here for any future needs you might have!

November 16, 2023

Took a while to get service. .. We had an appointment... Sat in the car quite a long time ... Then they started with the car BEHIND us. When we finally got waited on... They were More

by RICLWILSON
Recommend Dealer
Yes
Report | Print
Nov 17, 2023 -

Hyundai Montgomery responded

Thank you for your feedback. We apologize for the wait you experienced, especially since you had an appointment. It's concerning to hear about the initial delay and the oversight with the car behind you being attended to first. However, we're glad that once you were served, our team was friendly and the rest of your visit went well. We appreciate your patience and will work to improve our efficiency and appointment handling. We hope to provide you with a smoother experience on your next visit.

November 16, 2023

Good experience. The staff took care of my service needs. I will continue to have my vehicle service done at Capitol Hyundai. More

by P_OMEGA_B
Recommend Dealer
Yes
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Nov 17, 2023 -

Hyundai Montgomery responded

We're pleased to hear about your good experience with our staff and that they efficiently took care of your service needs. It's great to know that you plan to continue using Hyundai Montgomery for your vehicle's servicing. Thank you for your trust, and we look forward to providing you with excellent service in the future!

November 11, 2023

I was very disappointed the day before my appointment, I tried to call over 10 times to ask about the time of my appointment and never could get anyone to answer the phone as well as I left a message and ne More

by 8timesmemaw
Recommend Dealer
No
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November 11, 2023

The dealership service sucks as my vehicle was in for service for over two months. I had an appointment and had to keep calling for an update. The issues was a simple battery part and I was told they had More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Was service
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November 10, 2023

My experience ok. The customer service could have been better. Also, I had to call in to see if my truck was ready. More

by taiwan.iverson
Recommend Dealer
Yes
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Nov 12, 2023 -

Hyundai Montgomery responded

Thank you for sharing your experience with us. We apologize if our customer service didn't meet your expectations and for any inconvenience caused by having to call in about your truck's readiness. Your feedback is important for our improvement, and we'll strive to enhance our communication and service moving forward. We hope to provide you with a better experience in the future.

Nov 12, 2023 -

taiwan.iverson responded

I had to get the AC control replaced.

November 10, 2023

Great service, great people, timely service , pleasant conditions, and would recommend to any one else. More

by jblack36033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sevice department
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Nov 12, 2023 -

Hyundai Montgomery responded

Thank you for your positive feedback on our service, team, and the overall experience at our dealership. We're delighted to hear that you would recommend us to others. Your satisfaction is our top priority, and we look forward to serving you again in the future!

November 10, 2023

Came in for 2 recalls, evidently one more came within a few weeks of our appointment & they were able to perform that one as well. More

by michaelzmachinski
Recommend Dealer
Yes
Report | Print
Nov 12, 2023 -

Hyundai Montgomery responded

It's great to hear that we could efficiently handle not only the two recalls you were aware of but also the additional one that came up. We always strive to be thorough and proactive in our service. Thank you for choosing us for your vehicle needs, and we're here for any future assistance you may require.

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