Hyundai Inland Empire - Service Center

Their service department is inexcusably inept. I brought my very-low mileage new car in to them multiple times to investigate an engine noise that suggested a serious problem which Corporate Hyundai has bee my very-low mileage new car in to them multiple times to investigate an engine noise that suggested a serious problem which Corporate Hyundai has been very open about acknowledging, and working on correcting. Not once did this dealership go to the trouble of seriously looking into it. Finally I brought it to another dealership, and they did a proper investigation and immediately found the problem I'd been worried about. Hyundai Corporate will now cover all the costs of correcting the problem, but if I'd stayed with Hyundai IE, my car would have become worthless junk in short order. Their service department also has no concept of an appointment (I've waited hours before they even looked at my car in a scheduled appointment), and when they installed cargo bars on my roof rack, the locking cover on one promptly fell off. They offered to replace the missing part under warranty, but I never heard from them again about it. I've owned a number of cars, and I've never seen such an incompetent dealer service department. More

Employee who cared In the past, I had a less then positive experience at this service department. My recent visit has changed my view. John in the service department was In the past, I had a less then positive experience at this service department. My recent visit has changed my view. John in the service department was great. I spoke to him about the problem with my car, he ensured me they would try to replicate the issue, they were unsuccessful in replicating the error but knew what the issue was and went ahead and just replaced the part on my car. I felt that he took good care of me and my car, and addressed my concern and didn't just send me away and shrug it off. I really appreciate that, considering most place will just say there isn't anything wrong and send you on your way. Thanks for caring! More

Excellent, timely, above and beyond service! I received above and beyond service from Kris upon arrival for my appointment. He even tried to push my bumper back on that had been partially pulled I received above and beyond service from Kris upon arrival for my appointment. He even tried to push my bumper back on that had been partially pulled off from the snow this winter! When he couldnt do it all the way, he felt bad and assured me that "the guys" would try to do it. They did, which saved me a trip to the body shop (and expense!). Another dealer had told me he couldnt do it without even trying. Kris also made sure that my service was done quickly since I was in a hurry... he checked on my several times, and I was out in about 2 hours! Very surprising since that NEVER happened at the other dealer I had been going to. My only issue was the high fee to just look at my car to see what was wrong with it, but that was removed once they determined it was just a battery. GREAT JOB!!! More

warrenty work hassle free I have a 2012 Tucson with 77k on it...that had a intake manifold problem, they diagnosed it and installed a new manifold, hassle free. great feeling t I have a 2012 Tucson with 77k on it...that had a intake manifold problem, they diagnosed it and installed a new manifold, hassle free. great feeling to know they got you covered More

Hyundai service Easy to make an appointment. Timely service. Explanation of findings and recommendations. Mathew is the leader but all participate.we have been going Easy to make an appointment. Timely service. Explanation of findings and recommendations. Mathew is the leader but all participate.we have been going here for 5 years and will continue to do so! More

Service appointment for oil change and AC check I brought my 2016 Tucson in for service. A simple oil change and AC check. Note: I provided (online) detailed information about the services I would I brought my 2016 Tucson in for service. A simple oil change and AC check. Note: I provided (online) detailed information about the services I would be needing before arrival. For the last few days, the car has only been producing hot air.. even in AC mode. I checked in upon arrive (Note: I arrived early) and was told that there wasn't sufficient time to check the AC, however they could take care of the oil change. I was given excuses like, there are 10 cars ahead of me, and it may take upwards of 5 hours. They didn't even bother to look at the car, how do you know it's going to take up to 5 hours without even looking. However, they mentioned the oil change area is open and they could take care of that today. They weren't very helpful when I asked about other options, like leaving the car over night. There solution was to reschedule and comeback another day. What a big waste of time, especially since I drove 20 miles one way with my children and no AC. The unwillingness to help and lack of care will keep me from going back there. More

satasfied with the service I brought my Sante Fe in for service. I was taken care of and car was finished in a timely manner. Very satisfied with my experience at IE Hyundai I brought my Sante Fe in for service. I was taken care of and car was finished in a timely manner. Very satisfied with my experience at IE Hyundai More

Inland Empire Service Brandon took care of everything in a professional, friendly and timely manner. We were told what to expect and how long it would take. The job was fi Brandon took care of everything in a professional, friendly and timely manner. We were told what to expect and how long it would take. The job was finished properly and in very good time. We were back on vacation in a short while. Thank you so much, Brandon. Our electrical problem was completely solved. More

Maintanence I was in and out in no time. The service department are friendly and helpful. They never pressure, only recommend. They do a great job. I was in and out in no time. The service department are friendly and helpful. They never pressure, only recommend. They do a great job. More