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Hyundai Genesis Ford of Kirkland - Service Center

Kirkland, WA

4.2
105 Reviews

105 Reviews of Hyundai Genesis Ford of Kirkland - Service Center

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August 26, 2019

Worthless does not begin to describe this dealership. From the purchase day to the last service appointment, it has been the most unprofessional dealership I have ever dealt with. Absolute time wasters an More

by Switching from F150 to Tundra!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin in service dept.
Sep 16, 2019 -

Hyundai Genesis Ford of Kirkland responded

We are sorry to hear this. If there is an issue you need resolved, please e-mail our corporate care team at care@geeautomotive.com. Thank you.

August 24, 2019

Kirkland Ford: Nobody does it better Yes, I quoted Carly Simon. Kevin (Ford Service) and his team always go the extra mile to make sure my 2014 F-150 is in great mechanical shape. Tha More

by Meverett13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Sep 16, 2019 -

Hyundai Genesis Ford of Kirkland responded

Thank you for the great review. We appreciate your business!

August 21, 2019

Service Department Kirkland’s service department was awesome. Took my car for an alignment. They were efficient and done before time present.Will return because they a More

by jacquelinekunoross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin P.
Sep 16, 2019 -

Hyundai Genesis Ford of Kirkland responded

Thank you for the great review. We appreciate your business!

August 19, 2019

F150 update I brought my F150 in for a recall update. i was promised the update would be completed in 2 hours and I was happily surprised when Jim my service rep More

by RonE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
Sep 16, 2019 -

Hyundai Genesis Ford of Kirkland responded

Thank you for the great review. We appreciate your business!

August 19, 2019

A timely and professional job. I have been bringing the Focus to Ford of Kirkland on a purchased maintenance plan when I bought the car. Have always been greatly satisfied with the More

by Driver1086
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Paddock and Steven Freund
Sep 16, 2019 -

Hyundai Genesis Ford of Kirkland responded

Thank you for the great review. We appreciate your business!

August 14, 2019

Great service They were very quick and super helpful. They have always been honest and up front about what my car needs and I appreciate that. . I will continue to More

by Eyeeore1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 16, 2019 -

Hyundai Genesis Ford of Kirkland responded

Thank you for the great review. We appreciate your business!

August 06, 2019

Terrific Service! The service team, especially Kevin, was responsive and helpful and went above and beyond to help fix our problem and did so in very little time. They More

by MarianL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Jefferies
Aug 16, 2019 -

Hyundai Genesis Ford of Kirkland responded

Thank you for the great review. We appreciate your business!

August 05, 2019

I was informed of my truck's progess at each step. I came in with a recurring turbo code. The turbo could not be repaired, and was replaced. I was informed through the repair, and was given a cost of More

by msherwin10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Cox
Aug 16, 2019 -

Hyundai Genesis Ford of Kirkland responded

Thank you for the great review. We appreciate your business!

August 05, 2019

Great service My F150 was in the shop for a recall code for the transmission. I had been having issues with my windshield wiper switch as well. The service manage More

by J D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry don’t recall the gentleman’s name
Aug 16, 2019 -

Hyundai Genesis Ford of Kirkland responded

Thank you for the great review. We appreciate your business!

June 05, 2019

Worst service experience ever One appointment two days later my car is still acting up and I was charged for something I didn't want or need and they didn't do half the stuff that More

by FordofKirlandsucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I wasn't given a name for the customer service person who helped you into I couldn't understand