Hyundai Genesis Ford of Kirkland - Service Center

Recal on Ford Focus Rick Segovia went above and beyond for me with my recent recall on my Ford! He is always so friendly and never makes me feel pressured to do anything Rick Segovia went above and beyond for me with my recent recall on my Ford! He is always so friendly and never makes me feel pressured to do anything more than necessary when servicing my vehicle. I will always bring my cars here!! More

Great service from great people. Quickly in and quickly out as always. The only place I get my car serviced. They cover all of my issues on a major problem. Quickly in and quickly out as always. The only place I get my car serviced. They cover all of my issues on a major problem. More

Great Service Department For several years now the Ford service department has been a dream. Well organized, courteous, understanding and pressure free. Definitely get the job For several years now the Ford service department has been a dream. Well organized, courteous, understanding and pressure free. Definitely get the job done the way we all want it done! More

Do not trust This place used to be a very good reliable service centre, and I was a regular happy customer since I purchased my (used) hyundai elantra in 2015. But This place used to be a very good reliable service centre, and I was a regular happy customer since I purchased my (used) hyundai elantra in 2015. But now on my fourth year of customership,I feel really degenerated and disgusted being so with a used 'car owner'. Hyundai of USA honoured me a free diagnosis as a courtesy for a 12 month old unresolved abnormal cracking noise from the engine of my 'USED Car' by considering maintenance records. But I was told by Hyundai of Kirkland service center though 'Chis Zurich' that they couldn't diagnose the exact issue with the free diagnosis provided by Hyundai and he suspects that the sound comes from vehicle suspension (while on parking mode) and I should pay $167/hrs until they diagnose issue. When I pointed out the prima facie logic of actual fact,I was told to take my car to anywhere else,and threatened not to teach him his job,however he donated a free diagnostic after my proper advice (Good fellow). Finally I was submitted with a Diagnostic report by Chris Zurich to replace Air Condition Compressor. But the sound comes when I turn on my FAN with or without AC. More

Excellent Service...Always I've been a customer of Ford of Kirkland for just 2 years. I've leased a Mustang from them and have chosen to have it serviced there when needed. Each I've been a customer of Ford of Kirkland for just 2 years. I've leased a Mustang from them and have chosen to have it serviced there when needed. Each time they have greeted me professionally and have done all they can to make sure that I'm satisfied with the service. Their service agents are all friendly and professional. They have taken the time to explain the service to me and any additional info I may need. I would / will buy my next Mustang from them. More

Another great Service experience I always get top-notch customer service when dealing w/ the Service Team here. They had me in and out for my routine maintenance quickly and addresse I always get top-notch customer service when dealing w/ the Service Team here. They had me in and out for my routine maintenance quickly and addressed my other concerns without hesitation. The team here is great and I always get treated very well. Highly recommend. More

Great assistance making sure what we needed was take care of Needed new camera, checked to be sure the problem, made sure what our insurance covered up front so we new what we were looking at price wise. Handled Needed new camera, checked to be sure the problem, made sure what our insurance covered up front so we new what we were looking at price wise. Handled professionally. More

2017 ford explorer service Took care of service bulletin and reviewed vibration concern all on same day, provided shuttle car transportation from and to dealership and all done Took care of service bulletin and reviewed vibration concern all on same day, provided shuttle car transportation from and to dealership and all done free of charge. More

Great Service Ford of Kirkland provided me with an excellent buying experience a year ago, so naturally, I was curious how my first experience with the service depa Ford of Kirkland provided me with an excellent buying experience a year ago, so naturally, I was curious how my first experience with the service department would be. I could not have been happier. Even though I own Ford, they scheduled an oil change with the Hyundai service team, because I needed a Saturday appointment. The team was waiting for me when I arrived and got me in and out in thirty minutes. That is great service. More

Went in for airbag recall. I called to get an appointment to bring 06 mustang in for airbag recall. Got a text a few days later saying that they were going to me low on staff a I called to get an appointment to bring 06 mustang in for airbag recall. Got a text a few days later saying that they were going to me low on staff and asking if they could postpone a week. I told them no as I was moving out of the area. I was scheduled to come in at 7am and offered to come in at 645 if that would help them out. I arrived at 7 and nobody wanted to answer the door despite seeing me in the window. When the service manager came to the door he said " I know who you are and grabbed for my keys...not introducing himself or being the least bit courteous". He seemed very put out when he had to open the service waiting area and when he came to get coffee and I was looking at the showroom cars he glared at me like I was going to steal something. When the receptionist came in she only spoke to the service guys not to me the customer. The entire time I was there nobody spoke to any of us in the waiting area. When the car was done the tune changed dramatically. He told me about the rating system and that it was $1000 out of him pocket if I didn't rate them as exceptional. He also said that they had gone above and beyond for me.....they did nothing for me that they were not legally obligated to do. I did not request to come early I offered to help them. I felt bullied to give them an excellent rating when I was treated horribly. I will NEVER go back to this dealership again and I would never tell anyone else to subject themselves to this horrible and demeaning experience. More