Hyundai Genesis Ford of Kirkland

I bought a 2020 Hyundai Venue and the transaction was a nightmare of errors. 1. The Finance Dept forgot to collect payment, so I had to drive all the way back to Kirkland to drop off a check (I live in Re nightmare of errors. 1. The Finance Dept forgot to collect payment, so I had to drive all the way back to Kirkland to drop off a check (I live in Renton). 2. The Finance Dept calculated the total price wrong and called the next day collect more money. I paid via credit card and he texted a copy of the receipt to me. 3. A year later, I take my car to different Hyundai dealer closer to home for service. They said that my Service Package WAS NOT IN THE SYSTEM. Since I distinctly recall purchasing a Service Package and discussing it in detail when I bought the car, I call Hyundai of Kirkland's Finance Dept and email the salesperson who sold the car to me (Jessica Adams) to resolve this. I was continually told that the Finance Dept at Corporate was working on it. Another Salesperson told me that he would talk to the General Manager himself. After about 8 months of emails and phone calls, I finally get someone (a new Finance Manager) who I only had to follow up with once (*sarcasm*). I then had to drive all the way from Renton to Kirkland to show him my copy of the purchase contract because he could not locate a copy in their office. After seeing the contract which showed that I HAD PAID FOR THE SERVICE PACKAGE initially, he then entered it into the system. The finance manager did thank me for coming in, but nothing was offered by way of apology for 8 months of frustration, time waste and having to drive 45 min to their office because they could not find a paper copy of the contract. Nothing--not even a free car wash which would cost them nothing. More

I’ve purchased many different cars in my life and dealt with many dealers and salespersons and Jessica Adams at Kirkland Hyundai was the best salesperson I have ever dealt with. She is very knowledgably ab with many dealers and salespersons and Jessica Adams at Kirkland Hyundai was the best salesperson I have ever dealt with. She is very knowledgably about the cars she sales and spends the time to explain with no pressure to purchase. I highly recommend her if you’re in the market for a vehicle. More

I bought my first brand new car a few days ago. Jessica Adams did a great job as my dealer. She was friendly, enthusiastic, explained everything thoroughly, and was patient with all my extra questi Jessica Adams did a great job as my dealer. She was friendly, enthusiastic, explained everything thoroughly, and was patient with all my extra questions as a first-time buyer at a dealership. I also interacted with Clayton, Kenny, and Ali, and I appreciated each of their contributions that made it possible for me to buy my dream car. Thank you to all! More

xxxx and Kenny made buying my dream car such an awesome experience! They made sure I got the best deal possible and made the whole process easy. Highly recommend seeing them when you’re ready to buy your n experience! They made sure I got the best deal possible and made the whole process easy. Highly recommend seeing them when you’re ready to buy your next car! More

Smooth transaction and very helpful staff made my first car buying experience easy. xxxx and the crew have given me their full attention to all my car needs. Thanks again for the great help! I recommend wo car buying experience easy. xxxx and the crew have given me their full attention to all my car needs. Thanks again for the great help! I recommend work with xxxx before you try anyone else. More

We bought our second car from Jessica Adams this weekend. Her customer service was beyond fantastic. We ordered both cars and she keep us updated weekly with the status of availability. It was not not easy Her customer service was beyond fantastic. We ordered both cars and she keep us updated weekly with the status of availability. It was not not easy shopping for a car with supply chain issues. Other dealerships made promises they could not keep. Jessica delivered on what she promised. We gave a budget to work with and she gave us a list of options both times that made the process easy. We bought 2 car from her during the pandemic and wouldn’t consider buying on from anybody else! Thanks for all your help Jessica! More

Gary Robinson was amazing we waited 3 months for a vehicle and we didn't think was gonna show up and Gary delivered. Gary Robinson continues to follow up after the sale to see how our satisfaction is. vehicle and we didn't think was gonna show up and Gary delivered. Gary Robinson continues to follow up after the sale to see how our satisfaction is. My daughter's 1st car buying experience was top notch. More

I have recently purchased a Hyundai Tucson from Hyundai of Kirkland. While the process itself was long due to the current shortages in the market, the salesperson Dajaun Gamble that assisted me throughout of Kirkland. While the process itself was long due to the current shortages in the market, the salesperson Dajaun Gamble that assisted me throughout the process was truly exceptional. He was not only extremely helpful and courteous but was also very patient in showing me various models and describing all of their internal features and functions. The process could not have been easy if not for my excellent experience with Dajaun. If you are looking for a Hyundai in the Seattle area, I highly recommend that you visit Hyundai of Kirkland and ask for Dajaun. More

WOMEN BEWARE This dealership is full of predators. They will seem helpful at first, but their intention is to use you. Your contract means nothing to them, and their story will change. When you que They will seem helpful at first, but their intention is to use you. Your contract means nothing to them, and their story will change. When you question it they get angry and blame you. Once they have your money they don’t know you, they won’t answer the phone, and never got your voicemail. They will try passing you around from person to person dodging accountability and a straight answer. These people will tell you to take more steps to get what’s yours, but they all lead to a dead end. Men, if you love the women in your life you won’t support this dealership. Take kindly to my experience I hope, but if you don’t it’s ok KARMA has a payment plan. They will all reap what they’ve sewn I have no doubt. Hyundai rescue your good name from them before it’s too late! Natalie Z More

Jessica was great! Helped me find a great fit car as a first time buyer and was very accommodating when it came to finding exactly what I was looking for. Highly recomm Helped me find a great fit car as a first time buyer and was very accommodating when it came to finding exactly what I was looking for. Highly recommend this dealership and their team! More