Hyundai Genesis Ford of Kirkland

My experience was with Ford of Kirkland, not Hyundai. I am completely satisfied with the service I received on my 2011 Ford Fusion Hybrid, including replacing the tire pressure sensors, oil change and r I am completely satisfied with the service I received on my 2011 Ford Fusion Hybrid, including replacing the tire pressure sensors, oil change and replacing various fluids, including transmission, brake, etc. Thank you! More

I had some front-end damage on my Hyundai Sonata when I pulled back off a parking curb, and Chris walked me through the steps to address that, and a 60k scheduled maintenance, professionally and promptly. pulled back off a parking curb, and Chris walked me through the steps to address that, and a 60k scheduled maintenance, professionally and promptly. The work wasn't cheap, but it was done right, and that's what's important. I will return to Kirkland Hyundai/Ford. More

The gentleman at the service desk was incredibly helpful, my servicing was done in less than 25 minutes. Great experience my servicing was done in less than 25 minutes. Great experience More

Service is done timely and efficiently and friendly. There is nothing more you. can expect. There is nothing more you. can expect. More

Caleb and Mac took excellent care of me. I'm a first time buyer and they made me feel at ease and not at all pressured. Caleb took the time to explain absolutely everything to me (sometimes I'm a first time buyer and they made me feel at ease and not at all pressured. Caleb took the time to explain absolutely everything to me (sometimes twice because I needed it!), took me on 2 test drives with different cars and helped me with dropping off the car I came in at my partner's work so I could drive my new car home. Mac explained everything patiently and diligently with me regarding financing and answered all my questions clearly, letting me know all my options. Thanks so much y'all. I'v had my car now for 5 weeks and I am so happy with it. More

Jessica is a wonderful person to work with! She was really patient, answered all of our questions, and made sure we were comfortable with our purchase and getting to know our new car. I am so h She was really patient, answered all of our questions, and made sure we were comfortable with our purchase and getting to know our new car. I am so happy we bought our new car through this dealership and with Jessica! More

Louis was incredibly helpful. Even after he'd made the sale, he called me up a few days later (twice, actually) to let me know there were a few other things that the dealership co Even after he'd made the sale, he called me up a few days later (twice, actually) to let me know there were a few other things that the dealership could provide to make my life a little easier (including an Electrify America card)-- and he gave me some advice on how to get the most out of my car (he drives the same car). Always helpful, never pushy-- that's the most you can ask for when it comes to a car dealer. More

I bought a 2020 Hyundai Venue and the transaction was a nightmare of errors. 1. The Finance Dept forgot to collect payment, so I had to drive all the way back to Kirkland to drop off a check (I live in Re nightmare of errors. 1. The Finance Dept forgot to collect payment, so I had to drive all the way back to Kirkland to drop off a check (I live in Renton). 2. The Finance Dept calculated the total price wrong and called the next day collect more money. I paid via credit card and he texted a copy of the receipt to me. 3. A year later, I take my car to different Hyundai dealer closer to home for service. They said that my Service Package WAS NOT IN THE SYSTEM. Since I distinctly recall purchasing a Service Package and discussing it in detail when I bought the car, I call Hyundai of Kirkland's Finance Dept and email the salesperson who sold the car to me (Jessica Adams) to resolve this. I was continually told that the Finance Dept at Corporate was working on it. Another Salesperson told me that he would talk to the General Manager himself. After about 8 months of emails and phone calls, I finally get someone (a new Finance Manager) who I only had to follow up with once (*sarcasm*). I then had to drive all the way from Renton to Kirkland to show him my copy of the purchase contract because he could not locate a copy in their office. After seeing the contract which showed that I HAD PAID FOR THE SERVICE PACKAGE initially, he then entered it into the system. The finance manager did thank me for coming in, but nothing was offered by way of apology for 8 months of frustration, time waste and having to drive 45 min to their office because they could not find a paper copy of the contract. Nothing--not even a free car wash which would cost them nothing. More

I’ve purchased many different cars in my life and dealt with many dealers and salespersons and Jessica Adams at Kirkland Hyundai was the best salesperson I have ever dealt with. She is very knowledgably ab with many dealers and salespersons and Jessica Adams at Kirkland Hyundai was the best salesperson I have ever dealt with. She is very knowledgably about the cars she sales and spends the time to explain with no pressure to purchase. I highly recommend her if you’re in the market for a vehicle. More

I bought my first brand new car a few days ago. Jessica Adams did a great job as my dealer. She was friendly, enthusiastic, explained everything thoroughly, and was patient with all my extra questi Jessica Adams did a great job as my dealer. She was friendly, enthusiastic, explained everything thoroughly, and was patient with all my extra questions as a first-time buyer at a dealership. I also interacted with Clayton, Kenny, and Ali, and I appreciated each of their contributions that made it possible for me to buy my dream car. Thank you to all! More