Hyundai Genesis Ford of Kirkland

Wonderful service, they checked everything and gave me good servicing advice. 👍I have had my 2009 SUV service by them since I bought it and it is in great shape. good servicing advice. 👍I have had my 2009 SUV service by them since I bought it and it is in great shape. More

Martin was great with getting my service sorted on my Ford Fusion. I had a bad horn and he worked with my insurance and kept me in the loop on the status of the repair. I will definitely come back for Ford Fusion. I had a bad horn and he worked with my insurance and kept me in the loop on the status of the repair. I will definitely come back for my next service! More

Only place to go if you want a great experience. Tyler was wonderful ! I highly recommend Tyler was wonderful ! I highly recommend More

I was provided very good service at this dealership that I visited at last week. I visited at last week. More

Everything excellent and clear Perfect waiting time the waiting room clean and good coffee Thanks waiting room clean and good coffee Thanks More

I had my 2022 GV70 scheduled for service on, May 31, 2023 at Genesis of Kirkland Washington using the valet service pickup. I made this appointment several weeks prior in order to accommodate the valet servi at Genesis of Kirkland Washington using the valet service pickup. I made this appointment several weeks prior in order to accommodate the valet service availability, and I confirmed the appointment the week before, including the valet pickup location with the service department. I received a call the day before (May 30, 2023) from the valet service driver, informing me that the pick up location was outside of the designated service area. I called and spoke to the service manager, Mr. David Calloway. He proceeded to tell me that the pick up location was outside the service area of 50 miles, while in fact, it was 50.6 miles away. I told him that his dealership provided valet service on the other Genesis that I still own, which he confirmed. I offered to meet at a location, somewhat closer, which he finally agreed to, but not after complaining about the distance, the time away from the dealership and the disruption to their schedule. It is very frustrating to have the service manager complaining about a service that Genesis offers as part of the package of purchasing a Genesis. I love both of my Genesis’, but Genesis service overall is horrible. Over the last year or so, Genesis has closed a number of dealerships, including a closer Genesis dealership to where I live. The current service I requested was not completed (for a second time) and the last service that I had was not fully completed, and I was lied to about what was done. Again, all very frustrating. While I really want to recommend the car brand to others, I am very reluctant to do so given the poor ability to offer what is being sold as part of the luxury experience. Genesis has quite a ways to go be being a true luxury brand, starting with their customer service. I currently own two Genesis, but these will probably be my last. More

I was surprised everything was perfect ,i never ben at your place the sales person was really nice and friendly 👍🥰 your place the sales person was really nice and friendly 👍🥰 More

Had the dealership perform a 30K service for my wife's car. Was happy with the entire transaction from drop off, shuttle service, to checkout. car. Was happy with the entire transaction from drop off, shuttle service, to checkout. More

I was disappointed as there was NO OWNERS MANUEL in the Ford Explorer. I can't believe your sales department didn't supply an owners manual. And I was NOT told at the beginning there was NOT 2 key fobs. Ford Explorer. I can't believe your sales department didn't supply an owners manual. And I was NOT told at the beginning there was NOT 2 key fobs. Very poor service for a big purchase. no owners manual is causing problems in operating the vehicle . Yes there is a manual on line but VERY awkward. Dorothy Beeman More

Great dealer with excellent used vehicles! Vorriece made the process pleasant and painless. Highly recommend asking for him when you come in! Vorriece made the process pleasant and painless. Highly recommend asking for him when you come in! More