Hyundai Genesis Ford of Kirkland

Great Service Ford of Kirkland provided me with an excellent buying experience a year ago, so naturally, I was curious how my first experience with the service depa Ford of Kirkland provided me with an excellent buying experience a year ago, so naturally, I was curious how my first experience with the service department would be. I could not have been happier. Even though I own Ford, they scheduled an oil change with the Hyundai service team, because I needed a Saturday appointment. The team was waiting for me when I arrived and got me in and out in thirty minutes. That is great service. More

Went in for airbag recall. I called to get an appointment to bring 06 mustang in for airbag recall. Got a text a few days later saying that they were going to me low on staff a I called to get an appointment to bring 06 mustang in for airbag recall. Got a text a few days later saying that they were going to me low on staff and asking if they could postpone a week. I told them no as I was moving out of the area. I was scheduled to come in at 7am and offered to come in at 645 if that would help them out. I arrived at 7 and nobody wanted to answer the door despite seeing me in the window. When the service manager came to the door he said " I know who you are and grabbed for my keys...not introducing himself or being the least bit courteous". He seemed very put out when he had to open the service waiting area and when he came to get coffee and I was looking at the showroom cars he glared at me like I was going to steal something. When the receptionist came in she only spoke to the service guys not to me the customer. The entire time I was there nobody spoke to any of us in the waiting area. When the car was done the tune changed dramatically. He told me about the rating system and that it was $1000 out of him pocket if I didn't rate them as exceptional. He also said that they had gone above and beyond for me.....they did nothing for me that they were not legally obligated to do. I did not request to come early I offered to help them. I felt bullied to give them an excellent rating when I was treated horribly. I will NEVER go back to this dealership again and I would never tell anyone else to subject themselves to this horrible and demeaning experience. More

Worthless does not begin to describe this dealership. From the purchase day to the last service appointment, it has been the most unprofessional dealership I have ever dealt with. Absolute time wasters an From the purchase day to the last service appointment, it has been the most unprofessional dealership I have ever dealt with. Absolute time wasters and snake oil salesman. Garbage dealership. More

A good place to shop if you are lloking for a car Mr. Todd Ireland and Mr. Rick Erwin were fun guys to work with. They made the purchase process fun and as simple as it should be. Good job! Keep it up Mr. Todd Ireland and Mr. Rick Erwin were fun guys to work with. They made the purchase process fun and as simple as it should be. Good job! Keep it up. More

Kirkland Ford: Nobody does it better Yes, I quoted Carly Simon. Kevin (Ford Service) and his team always go the extra mile to make sure my 2014 F-150 is in great mechanical shape. Tha Yes, I quoted Carly Simon. Kevin (Ford Service) and his team always go the extra mile to make sure my 2014 F-150 is in great mechanical shape. Thanks Ford Kirkland for everything. Did you know that Carly Simon is the daughter of the famous book publisher, Richard L Simon, founder of the publishing house Simon & Schuster? I just found this out! More

Got what i wanted I have purchased a lot of vehicles both personally and professionally. This last time I went to ford of Kirkland. Before driving there I had found the I have purchased a lot of vehicles both personally and professionally. This last time I went to ford of Kirkland. Before driving there I had found the vehicle I wanted online. and needed to see it for my self. it was exactly as the pictures and description described no funny business. The salesman Siamack Broomand helped me through the process quickly, respectfully, and without any high pressure sales tactics. in about a hour and a half including the test drive i drove away in a shiny Black jeep Wrangler. Thanks guys. Eric P. More

Service Department Kirkland’s service department was awesome. Took my car for an alignment. They were efficient and done before time present.Will return because they a Kirkland’s service department was awesome. Took my car for an alignment. They were efficient and done before time present.Will return because they are now also connected with costco More

F150 update I brought my F150 in for a recall update. i was promised the update would be completed in 2 hours and I was happily surprised when Jim my service rep I brought my F150 in for a recall update. i was promised the update would be completed in 2 hours and I was happily surprised when Jim my service rep had it complete in less than half an hour. Great job and great service...as always. More

Great car buying experience I had a great experience purchasing a vehicle with Hyundai of Kirkland. From the beginning when I called and talked to Peter and Tyler over the phone I had a great experience purchasing a vehicle with Hyundai of Kirkland. From the beginning when I called and talked to Peter and Tyler over the phone to make sure the vehicle was still available to when I finished with finance and walked out the door everyone was very helpful and professional throughout the buying process. I wasn't pressured to purchase things I didn't want or need which was great. I would like to thank Tyler who I primarily worked with for his patience with my wife and I as we asked LOTS of questions regarding the vehicle and financing. If you are looking to purchase a vehicle, see Tyler and Hyundai of Kirkland. You won't be disappointed. More

A timely and professional job. I have been bringing the Focus to Ford of Kirkland on a purchased maintenance plan when I bought the car. Have always been greatly satisfied with the I have been bringing the Focus to Ford of Kirkland on a purchased maintenance plan when I bought the car. Have always been greatly satisfied with the job/s that have been performed on my Focus from drop off to completion. More