Hyundai Genesis Ford of Kirkland

Issue Not Fixed I brought my Ford F150 in for service to fix a front end squeak. They took twice as long to diagnose the problem than what was covered by my extended I brought my Ford F150 in for service to fix a front end squeak. They took twice as long to diagnose the problem than what was covered by my extended warranty. I paid my $200 deductible and they replaced the right front tie rod and signed off that everything was good. The following day, although not as prominent, the squeak is still there. I now have to take it back in which will result in more diagnosis costs not to mention another $200 deductible which I don't feel is substantiated since the issue still persists. I initially debated whether to go to a private automotive company or a dealership - I chose the dealership thinking they would be better suited for the repair....I am now second guessing that choice. More

As always great service from Ford of Kirkland. Very quick and prompt oil change. Also they always perform general inspection that lists several important area such as bricks and tires. Thank you, Art and prompt oil change. Also they always perform general inspection that lists several important area such as bricks and tires. Thank you, Art More

Great Service Very nice Service Group to work with, they do a Fantastic Job. I Thank You All...... I will return again and again for my Vehicle Service............ Very nice Service Group to work with, they do a Fantastic Job. I Thank You All...... I will return again and again for my Vehicle Service............ More

They supplied me with a free rental car because they had to do a factory recall on the passenger side air bag. It was supposed to take all day but they were done by 2pm. Very pleased. to do a factory recall on the passenger side air bag. It was supposed to take all day but they were done by 2pm. Very pleased. More

Ford of Kirkland is quick and easy for any of my service needs, and I trust them to get the job done. Excellent Customer Service! needs, and I trust them to get the job done. Excellent Customer Service! More

Would never purchase at Kirkland Hyundai again! Terrible customer service! I was lied to by the sales staff, told an oil change was $39.99 if I bought the car there! Oil change is really $99.00! Le Terrible customer service! I was lied to by the sales staff, told an oil change was $39.99 if I bought the car there! Oil change is really $99.00! Left 2 messages for Thia the manager! He didn't bother to call me back! I would give 0 stars if I could! More

Jim in service was great to work with. He took care of the rental and had our car repaired on time. He also kept us updated on the status our repair. the rental and had our car repaired on time. He also kept us updated on the status our repair. More

Service Department I have only dealt with their service department for oil changes, routine maintenance, recalls (2 so far) and repair (1 warranty, 1 non warranty 3-week I have only dealt with their service department for oil changes, routine maintenance, recalls (2 so far) and repair (1 warranty, 1 non warranty 3-weeks after warranty expired for $2.2K). Recently worked with Service Manager Ric. I had an engine light on and checked it at NAPA as a PO234 over-boost condition late Sunday. Took my 2015 Escape in on Monday morning for further diagnostic and Rick and his team had it repaired and ready for pickup by 4pm same day. I had no reservation and they were able to do this all with their already busy schedule. Great job! More

GREAT SERVICE!! WILL BE BACK AGAIN. Love this dealership. Best around. Will tell all my friends and family. I have brought my cars here for years and even bought cars here. Always a g Love this dealership. Best around. Will tell all my friends and family. I have brought my cars here for years and even bought cars here. Always a great experience!! More

We purchased a new ford f150 and worked with Alex Richardson. We are extremely happy with our whole experience and will be back in a few works doe a diesel! Richardson. We are extremely happy with our whole experience and will be back in a few works doe a diesel! More