Hyundai Genesis Ford of Kirkland

Quick Service Steven was very professional and accommodating. Got my vehicle right in and done quickly. Very appreciative as it was a holiday weekend and I did no Steven was very professional and accommodating. Got my vehicle right in and done quickly. Very appreciative as it was a holiday weekend and I did not have an appointment. More

Truck Repair Service Had some maintenance to perform and deal with a recently-replaced leaking windshield (was not replaced by Ford). All went well and the service departm Had some maintenance to perform and deal with a recently-replaced leaking windshield (was not replaced by Ford). All went well and the service department performed wonderfully. The customer service representative worked diligently to get issues resolved with the window installer. Could not ask for better service. More

Sold an accident car A week after buying the car, we took it to a local auto repair shop to diagnose a clunk noise coming from the drivers side front wheel. The shop told A week after buying the car, we took it to a local auto repair shop to diagnose a clunk noise coming from the drivers side front wheel. The shop told us the car was there back a few months ago because it was involved in a major collision, and you could even see dripping paint on the front bumper from the respray. The guys at this dealership should have been able to tell it was in an accident and disclosed that the paint was not original. The only reason we did not see it was resprayed was because it was getting dark. Anyways, no compensation was offered and we are stuck with a major accident car for the price of a normal one. More

We love Ford of Kirkland We recently purchased a new Ford Fusion Hybrid from Ford of Kirkland. It was an awesome experience with Matthew, our salesman. He helped us figure o We recently purchased a new Ford Fusion Hybrid from Ford of Kirkland. It was an awesome experience with Matthew, our salesman. He helped us figure out all the new electronics and synced the car to our phones. We love our new car and look forward to many more years of partnership as we purchased the maintenance plan and they will be servicing our new car. We look forward to good gas mileage and many years of wonderful quiet driving. Check out Ford of Kirkland for a great deal. Their internet site really helped us find what we were looking for in a new car. More

Fast Tire Fix and Oil change Got a nail in my right front tire last Friday. A local tire chain needed three hours plus wanted to sell me 4 new tires. I went to FOK and Steven F Got a nail in my right front tire last Friday. A local tire chain needed three hours plus wanted to sell me 4 new tires. I went to FOK and Steven Freund took care my 2018 Explorer. FOK service hanged out 1 tire with a new one in 30 minutes $250 later vs the tire chain store $1000 and 3 hours. Now that's excellent service. Oil change was done on schedule and only $54. More

Recall of F-150 door handle I received a recall notice for my 2018 F-150 driver door that gets stock when low temperatures, they performed the work on time and no problems. I received a recall notice for my 2018 F-150 driver door that gets stock when low temperatures, they performed the work on time and no problems. More

Ford Service Department I have been using Kirkland Ford for the service of my 2014 Escape since the second service on July 28, 2014. Since the first service, I have had eigh I have been using Kirkland Ford for the service of my 2014 Escape since the second service on July 28, 2014. Since the first service, I have had eight additional and one factory recall for minor maintenance. On all occasions, everyone has been polite, professional, and courteous. The waite times were minimal, all in all I am very happy with the people and service I receive at Kirkland Ford. More

Oil Change Fast and courteous service,. The staff was friendly and was given an explanation of what was serviced and checked on my vehicle..Very satisfied and Fast and courteous service,. The staff was friendly and was given an explanation of what was serviced and checked on my vehicle..Very satisfied and will sue again., More

Service Yes. Sales, Meh The service department here is awesome. Friendly, attentive and courteous. Pretty good waiting area, although some staff use it as a place to BS loudl The service department here is awesome. Friendly, attentive and courteous. Pretty good waiting area, although some staff use it as a place to BS loudly with other staff members in cubicles facing out. Bad language and all. Service is excellent though. The sales team is a little rough. So yes, I would send someone for service, but it would be difficult for me to recommend the sales team. More

Dependable I left the dealership happy and secure that everything will go well. Our fleet is co-managed by Element. If you do not know how it works, the client m I left the dealership happy and secure that everything will go well. Our fleet is co-managed by Element. If you do not know how it works, the client must follow protocol set by Element. Thus, it is not as simple as arranging for service maintenance and paying out of pocket. Rick made sure that we followed the process without any obstacles. He is so dependable and trustworthy. Joe, the shuttle driver, is a remarkable asset, He has all the qualities that you are looking for towards satisfaction. And Jan, is the sweetest and most accommodating person in the department. She is gracious and spot-on. Talking to her on the phone was always a pleasure.; meeting her in person was even better! More