Hyundai Genesis Ford of Kirkland

Listened to my concerns and answered every question they could! Quick service. Good communication. Best experience I have had at a ford dealership as of yet. could! Quick service. Good communication. Best experience I have had at a ford dealership as of yet. More

A catastrophic failure or the break system of my car After 7 years of collaboration and numerus visits for servicing, my car continued to have problems that the service department could find. The patte After 7 years of collaboration and numerus visits for servicing, my car continued to have problems that the service department could find. The pattern was that a few days after every visit a completely new problem appeared in the car. Every time i was accepting all repairs and fees. Until the next time. The final one came with an almost catastrophic failure of the break system. We were driving the car when our breaks went completely off. We were lucky enough to survive this. Not only the service department of Ford of Kirkland haven't found anything alarming in the break system in my previous visits in the past 2-3 months but i had to pay a repair higher than the current value of my car. Extremely disappointed with the situation as in all my years as a car owner and driver i haven't been in a life-threatening situation like this one with a car that was in an out from service, almost every month, where i was reassured that everything was ok. More

Great Experience First time buyer needed to purchase a truck, went to kirkland for a last minute look to check prices in comparison to other dealerships. I was amazed First time buyer needed to purchase a truck, went to kirkland for a last minute look to check prices in comparison to other dealerships. I was amazed at how knowledgeable the staff was about their product. Ended up getting a truck with way more bang for the buck. Love the truck would recommend this dealership to everyone I know. More

Another Happy Experience After years of having my vehicles serviced at Ford of Kirkland, I am delighted to report the Service Department continues to provide excellent custome After years of having my vehicles serviced at Ford of Kirkland, I am delighted to report the Service Department continues to provide excellent customer service. Professional; courteous; knowledgeable (never had a question unanswered) and friendly. My Service Rep has been Jim Cox - he knows what I need before I do and is "always" ready to work with me and patiently answer my questions. Have loved working with you Jim. Plus, my vehicles always are in great shape - couldn't be happier with my years of Service. Thank you, Jim Cox & the FoK Service Team More

I have been dealing with Ford of Kirkland since 2013,bought one 2013 elrntra, and I paid it off,then I leased sonata for 3 years and ret9it on November 25,with 32000 less 36000=4000 miles and I did 2013,bought one 2013 elrntra, and I paid it off,then I leased sonata for 3 years and ret9it on November 25,with 32000 less 36000=4000 miles and I didn't get any credit for it,which is ok.but the last transaction,I traded my Nissan xterra, I only got $1500 credit, while Nissan gave me 2500 as trading..I am not very happy about it..I think since I am a loyal customer, I should have $2500 credit.hope you can help me to get $1000 more credit for my trading since I am retired and on ss income. Mr T knows me well,and all my 3 cars was done by him.thanks More

Very good experience. Staff was courteous and service started and finished as scheduled and on time. Waiting area was comfortable and coffee was good. Parking area for se Staff was courteous and service started and finished as scheduled and on time. Waiting area was comfortable and coffee was good. Parking area for service waiting and pickup a bit crowded but workable. More

My ford still isn't fixed My ford still doesn't run on ev unless my foot is pressed on the break peddle very hard. THIS IS NOT SATISFACTORY EVER. MY AVERAGE MILEAGE IS 21 MPG My ford still doesn't run on ev unless my foot is pressed on the break peddle very hard. THIS IS NOT SATISFACTORY EVER. MY AVERAGE MILEAGE IS 21 MPG More