Hyundai Escondido

Repaired air conditioning Mario Velasco provided excellent service and was very professional. Even though I did need to wait a bit for the necessary part, once received, the w Mario Velasco provided excellent service and was very professional. Even though I did need to wait a bit for the necessary part, once received, the work was done very quickly. More

We love the customer service we always receive. From the car porter who checks us in, and Jorge Caldera is the BEST hands down!Thank you! car porter who checks us in, and Jorge Caldera is the BEST hands down!Thank you! More

Jorge was excellent. He expedited the work on my vehicle, even though it was evident he was very busy. The porters were friendly and efficient. even though it was evident he was very busy. The porters were friendly and efficient. More

Can I give zero stars? This was the worst experience of my life. In summary,Juan who is supposed to be a manager bullied me and talked down to me for not wanting to take a loan at 6% when my bank was offer my life. In summary,Juan who is supposed to be a manager bullied me and talked down to me for not wanting to take a loan at 6% when my bank was offering me a loan at 4%. He said that I don’t know what’s good for myself and that he is trying to help me, but I am not helping myself. Saying all this while standing over me and my mother who were sitting and pointing his fingers at my face. I left the car dealer crying because I was so upset and not one person looked to apologize or see if I was okay. I guess they are used to this bullying. It was a horrible experience that I wouldn’t wish on anyone. Do not go here. More

Great dealer I recently visited Hyundai Escondido to check out the 2020 Palisade. Gerardo Campos was very friendly and showed me an SEL. We took a test drive and h I recently visited Hyundai Escondido to check out the 2020 Palisade. Gerardo Campos was very friendly and showed me an SEL. We took a test drive and he answered many questions. They also offered me a fair price on my trade, better then I got elsewhere. After reviewing the trim levels, were were set on a Limited, unfortunately the dealership didn't have any to offer. Gerardo continued to follow up with me, but none had come in after a week. I ended finding one in National City, and even after we purchased it from another dealer, Gerardo still offered to help us and answer questions about the car. If you are near San Diego North County, consider Hyundai Escondido. They were fair and very helpful. It's rare to find someone who just wants to help you find what's best for you, even when they are out of stock. We didn't make a deal only because they didn't have the exact car we wanted. I'll also note they weren't adding all sorts of extras on either, like some dealerships in the area. More

Alex the aggressor Alex was aggressive, would not take no for an answer and held my keys hostage as he tried to bully me into a sale. Of the dozens of car deals I've bee Alex was aggressive, would not take no for an answer and held my keys hostage as he tried to bully me into a sale. Of the dozens of car deals I've been apart of, my experience with Alex was by far the worst I've ever had. When we could not come to a number I could feel comfortable with he told me I was a liar and that I had promised him I'd buy the car, when I told him he was being pushy he told ME that he wasn't being pushy, when I said, "I am the customer, I tell YOU how you're making me feel, not the other way around" he became angry and told me to get the xxxx out of HIS dealership. If I owned this dealership I would strongly consider this removal. His lack of customer service and basic anger management makes him a horrible fit for car sales. I'd never recommend this dealership to anyone, in fact I'd recommend never going there. More

Manipulative tactics The customer service here was horrible. They made false promises and used manipulative tactics. They quoted a price that we couldn’t meet and we were The customer service here was horrible. They made false promises and used manipulative tactics. They quoted a price that we couldn’t meet and we were on our way out when they came back and told us they would lower the price and include the taxes and registration fees to help with the cost. We asked multiple times to confirm the price was right, then we proceeded to sit around for over an hour to wait and sign paperwork. Finally we are about to close and noticed they did not lower the price but instead calculated in our down payment to cover the taxes and registration fees that they told us would be included in the original price. When we inquired about the discrepancy their “financial analyst” used a very condescending tone and told us we must be confused and that he had nothing to do with what we were quoted earlier. I am truly disgusted by their manipulative tactics and lack of customer service. Needless to say but I will definitely be purchasing from a different dealership. More

I like escandido Hyundai jose always helped me when servicing my vehicle and he always does a great job !! i highly recommend him! And of course Must of them are so friend jose always helped me when servicing my vehicle and he always does a great job !! i highly recommend him! And of course Must of them are so friendly and helpful ! More

Great Customer Service Went in this morning to get my car serviced and Jorge was very nice, guided me to Rudy who took care of me. Great customer service. Went in this morning to get my car serviced and Jorge was very nice, guided me to Rudy who took care of me. Great customer service. More