Hyundai Escondido

Terrible customer service! They send me back my 2021 Hyundai Tucson after a recall service without fixing the battery with the plate which is supposed to hold it, so it cannot move. They left that plate Hyundai Tucson after a recall service without fixing the battery with the plate which is supposed to hold it, so it cannot move. They left that plate next to my windshield wipers and I drove around for 5 months without knowing about this until the car did not start anymore at all. AAA came to check the battery and brought this massive service failure to my attention. They said that driving with a lose sliding battery is very dangerous. When I called the service manager he just tried to brush me off and when I did not want to let this go he said that he would try to see what he can do for me and will call back without being able to provide a date, when this might be. More

Prompt service to repair a steering problem was all covered by warranty and no cost to me. A Lift ride was provided at no cost covered by warranty and no cost to me. A Lift ride was provided at no cost More

Very professional place, very kind and attentive. Would recommend this place to friends and family. Alina was wonderful very knowledgeable about our car that we wanted. recommend this place to friends and family. Alina was wonderful very knowledgeable about our car that we wanted. More

The agency was immaculate. Our sales representative Santez Plowden did a very low key, no pressure presentation of the Elantra we wound up purchasing. He explained every detail and answered all our qu Santez Plowden did a very low key, no pressure presentation of the Elantra we wound up purchasing. He explained every detail and answered all our questions about the car, financing, etc. I would recommend him to anyone who wants a fair deal with an outstanding representative. Escondido is lucky to Santez working there. We feel he can be called on for any future questions or concerns. More

I had an excellent experience at Hyundai Escondido thanks to Ernie. He was professional and honest. I highly recommend Ernest and Hyundai Escondido for anyone looking for a Hyundai vehicle. to Ernie. He was professional and honest. I highly recommend Ernest and Hyundai Escondido for anyone looking for a Hyundai vehicle. More

Ricardo helped me when I came in needing a new battery on a Saturday an hour before closing knowing I couldn’t shut off engine as battery was dead Kudos for him making it work on a busy service day a Saturday an hour before closing knowing I couldn’t shut off engine as battery was dead Kudos for him making it work on a busy service day More

Great scheduling and appointment follow up reminder, great friendly greeting at vehicle drop off for service, great and attentive counter process and communication. Seamless for me great friendly greeting at vehicle drop off for service, great and attentive counter process and communication. Seamless for me More

Zero Stars...On or about 25 May 2021 I made an Zero Stars... On or about 25 May 2021 I made an appointment to get my Genesis G80 serviced. It was due for a 60,000 mile service and I was experie Zero Stars... On or about 25 May 2021 I made an appointment to get my Genesis G80 serviced. It was due for a 60,000 mile service and I was experiencing a Engine Error light (Thermostat Circuit Open code). My first attempt was to use Poway Genesis but was informed that they were undergoing an ownership change and were no longer performing Genesis service. I then called Genesis of Escondido. The closest appointment was 17 June 2021 at 10:00AM which I accepted. ISSUE 1: It is unheard of that to get service for your top of the line automobile has to wait more than three weeks to get a car serviced. My previous auto was a Lexus and I could normally schedule service "online" within a day of my desired service date. I brought the car to Genesis of Escondido on Thursday, June 17th at 09:50 AM. I spoke to the service advisor and informed him I wanted to do a 60,000 mile service. He recommended the Multi-point Inspection, Oil change, Transmission Fluid change, Flush Coolant System, and I believe Power Steering fluid service. There were also two recalls that were needed to be performed regarding a Transmission Programming Update and a fix for the Brake/Fire risk problem. Add the annoying fact that they wanted to charge me $189.00 to "diagnose" the issue that I already diagnosed (OBDII Code F0597). I left the dealership at 11:00AM and was told I would be provided an estimate by noon. No courtesy car was provided (as is done at Lexus) so I was without a vehicle while the car was serviced. I received no callback at noon. I waited until 2:00PM and called the Service Department. I was told they were waiting a price on the Thermostat part and he would get back to me shortly. I was finally contacted near 5:00PM where the Service Advisor informed me of the costs associated with all the work. I informed him to go ahead and proceed with eh exception of the radiator coolant flush. ISSUE 2: The car had been at the dealership for over 7 hours at that point and NOTHING was done to it. I was told the work would be completed by Noon or 1:00PM the next day. I was unprepared to go without the car for another day, but had no choice at this point. ISSUE 3: I was told the warranty item (the thermostat issue) was not in warranty as the car had 62,000 miles on it. It had under 60,000 miles when the problem first occurred but due to the lack of service availability (almost a month out), it could not be fixed prior to expiration of the warranty. On Friday June 18th, I waited until 2:00PM and did not received a call regarding the status of service on my car. I decided to call the service department to see when my car would be ready as I needed it for the weekend. Three calls to the service department were made. I left messages with them each time and never received a call back. In fact, the most annoying aspect of this experience was that the Service Advisor I was working with was not listed on the menu of advisors to contact! My last attempt at contacting them went (again) to voicemail at which time I left a message telling them I would be at the dealership at 3:00PM and complete any work in progress and do not start any new work. ISSUE 4: NONE of my voicemails were ever answered. I was trying to make arrangements to get dropped off at the dealership and couldn't even get a response from ANY phone calls. I arrived at the Service Department at approximately 3:00PM and was told the car wasn't ready but would be done shortly. After waiting for close to 45 minutes, the Service Advisor came to me with $ 131.00 bill for an Oil Change. He stated that there was some sort of mix up and none of the work planned was competed. At this point I was furious as Hyundai of Escondido but figured making a scene would not change anything. ISSUE 5: My car was physically at the dealership for over 30 hours and the only work performed on it was an Oil Change I paid the bill and the car was brought out for me. I got in the car and started to drive away and noticed something in the back seat (through my rear view mirror). I stopped and returned to the Service Department and brought the item to them. It was the Bottom engine Cover (approximate size 3 ft x 3 ft). Really? Nobody though to put it back on? After 30 hours in the shop? The advisor took the car (and the cover) back to the mechanics and 15 minutes later I was provided the car again. I was told that once the part arrived (the next week), I would be contacted and the remaining work would be performed and I would be provided a loaner car for my trouble. I have never been so disappointed in the level of service for a car model that touts itself as on the level with Lexus and BMW. Compared to their service departments, Genesis is light years behind. In hindsight, if Genesis provided loaner cars for their Genesis customers (doesn't matter if the loaner is a Hyundai of Genesis), this would have been more palatable. However, the stress involved with not getting answers to REPEATED phone calls, lack of follow-ups, and ultimately, the fact that after all that time, ONLY one service item was competed will most likely steer me back to Lexus. I love my G80 and love the Genesis line of cars but part of ownership is the quality and convenience of service which rates 0 out of 10 at this point. ISSUE 6: It has been three weeks since I left the dealership and I have a) yet to receive a call regarding the replacement of the Thermostat part , b) I am still driving with a Check Engine Light illuminated, and c) have no Recall Items (2) addressed. Goodbye Genesis (sad)...Welcome back Lexus More

Service Department used to be good. Something happened. Now hard to reach and when you do, they give you wrong information. Called five times trying to confirm dealer had sufficient time to complete inspec Now hard to reach and when you do, they give you wrong information. Called five times trying to confirm dealer had sufficient time to complete inspection, finally got through and was told it would take an hour. Upon arrival was told I needed to leave car for two weeks for a recall which was not true. Taking my business else where. More

Great customer service! Kodi was very helpful and went out of his way to be accommodating. All in all a very pleasant and easy experience. out of his way to be accommodating. All in all a very pleasant and easy experience. More