Hyundai Escondido

Gerardo Campos was a very nice sales person and made the car buying process super comfortable and relaxed. car buying process super comfortable and relaxed. More

First off it took over a month to get an appointment. I brought my car in at 9:30 (my appointment time) and they promised to call me by 13:00 that day with the diagnostic results and an estimate. I did not brought my car in at 9:30 (my appointment time) and they promised to call me by 13:00 that day with the diagnostic results and an estimate. I did not hear anything by 13:00. Attempted to call several times with no answers. Finally got through to someone around 16:00 and I was told that no updates were in the system and the man had to go out to check the status of it, shortly after I called and got through to someone I was texted the diagnostic assessment. I selected what I wished to have done and was told it would be done by noon the next day. Similar thing happened the next day tried calling several times with no answer noon came and gone with no updates and I was still unable to reach anyone. Finally around 14:00 someone called me saying my car was ready to be picked up. I picked up my car around 15:00 that day when I noticed as I was driving out of the parking lot that 36 miles was put on my car and it was not documented by Hyundai anywhere and I was not notified of it either. I attempted several times to call the manager to see the reason of why my car would have been driven 36 miles but then again was not able to reach the manager. Overall, I am very frustrated and unhappy with the unprofessional experience I encountered at Hyundai Escondido. More

Great service. Everyone was nice! Refreshing real people. The business was super clean and quiet. The business was super clean and quiet. More

First but not last visit to this dealership for vehicle service. Facilities are immaculate, staff are professional and courteous. service. Facilities are immaculate, staff are professional and courteous. More

I took my car here to get serviced and I waited 3 HOURS!!!! The only good thing was that the staff was friendly but they were very slow! HOURS!!!! The only good thing was that the staff was friendly but they were very slow! More

I went to the dealership to inquire about a lease buyout. In was greeted by the sales person (Sam R.) who directed me to the person(s) I needed to talk with. Sam made sure all my questions were answered and In was greeted by the sales person (Sam R.) who directed me to the person(s) I needed to talk with. Sam made sure all my questions were answered and kept checking back during the process to ensure I was being taken care. The process was not all that long and my needs were met. In was able to leave the dealership with all the paperwork being handled, questions handled to my satisfaction. Sam even made sure I had a full tank of fuel, car detailed e.t.c. Relatively "painless" process. More

Never been a problem when I have gone there Very satisfied with there service They charge too much satisfied with there service They charge too much More

Save your time, energy, and patience and go to any other Save your time, energy, and patience and go to any other service department in San Diego. To begin, they did not have any record of my appointment e Save your time, energy, and patience and go to any other service department in San Diego. To begin, they did not have any record of my appointment even though I scheduled it with the manager two weeks prior. They still did me a “grand favor” and were able to “get me in”. The young man outside took pictures of my vehicle and brought me inside to wait to get checked in. It took 25 minutes to get checked in, for an oil change… meanwhile I had my ride outside waiting for me. Blanca checked me in (very nice young lady, probably the only one there capable of good customer service). And she told me it would be two hours. I head home and proceed to hear nothing from them for 4 hours. Double the time they told me. I try to call the service department 10 times to get a status update on my vehicle, I was routed to voicemail each time. I then dialed the receptionist who proceeded to just transfer to the same voicemail I had been calling. Thanks a lot. I called back to the receptionist and finally got her to take a message for me. Blanca called me back to let me know my vehicle was finally ready. I pick up my car and when I got home my husband double checked everything. Come to find out they had put 5w-20 oil in my car… when my car only takes 0w-20 according to the manual and the oil cap. We call back to Hyundai (having to call about 10 more times to get through) and ask to speak to a manager about our dilema. My husband spoke to Hector, who proceeded to tell my husband that he was wrong and that they put in 5w-20 Because that is what’s authorized by Hyundai. Hector told my husband to call Hyundai directly if he didn’t believe him. Well my husband did. And Hyundai confirmed what my husband already knew, that only 0w-20 could be used in my vehicle otherwise it could lead to engine damage and failure. Extremely concerned we returned to Hyundai the very next day as soon as they opened to get this fixed. We spoke to hector again where he continued to deny that we were wrong and raised his voice at my husband. My husband asked That hector give us In writing that they were refusing to change the oil and his reasoning for it, as we were instructed to do by Hyundai. Hector refused. He then asked to see our paperwork and said he would be right back. After about 10 minutes he came back and told us that we were correct and that they would be changing our oil immediately. Why did it take various phone call and an argument to fix something you guys messed up Hyundai of Escondido? I expect better service and treatment after buying a Brand new 2021 Sonata. What’s the point of complimentary maintenance if this is going to be the experience you give your customers? Clients beware, and double check the oil that they put in your vehicle. Better yet, save yourself the hassle and never, ever go to Hyundai of Escondido. More

Alina helped us with finding the new Elantra we picked out from the website. We waited for it to arrive and she made it easy to take our trade in and complete the purchase out from the website. We waited for it to arrive and she made it easy to take our trade in and complete the purchase More

Here I am 11 mos after beautiful purchase experience. That was a Sonata. I own a 2018 Genesis and had some questions. NOBODY at this dealer will call you back. I asked the operator to transfer me to That was a Sonata. I own a 2018 Genesis and had some questions. NOBODY at this dealer will call you back. I asked the operator to transfer me to the finance dept. It goes to some extension does not tell you who it is and says that extension cannot accept any more messages. Then I asked the operator on my next call to transfer me to a sales manager. Same result. A few days later I called and asked for the sales manager again. Operator transferred me to an extension. It did not say who it was but I left a message. NO CALL BACK. A few more days I try for the finance dept again. Nope can’t leave a message. Here I am trying to PURCHASE a high dollar vehicle service contract and nobody seems to want to sell me something. A couple months ago I had left a 2 voice mails over 4 days for my service advisor. NO call back. This time I was able to reach a sales manager. Low and behold Kodi calls me back that day sounding very aggravated that he was told to. I have no idea WHO is running this dealer. It’s like it changed over 11 mos. Is it a new owner? Does the operator not know the extensions of people? Are they busy enough they don’t care? Either way they are awful now. It’s like they have made a company decision to just not answer calls and not call back when messages are left. Kearny Mesa Genesis actually answers the phone. I left a message with their finance person and was called back in 2 hours and he said sorry I could not get back to you sooner!! Take a lesson Escondido. I have both of my cars serviced at this dealer and I need to reconsider that. My lease is up in one month and NO WAY I will go there for my next car. When I was there the service dept was going gang busters so maybe right now they don’t need our business. But they will someday. It’s cyclical. Perhaps there is a new owner who changed the corporate culture. Who knows. But expect a bad experience if you try to talk to someone there by phone. I still had the cell phone of my sales person (Sayuri). I called and she answered and is going to try and help me. But she is up against a tall order. This dealership has FALLEN from grace. More