Hyundai Escondido

Did not honor service appointment. Did not let me speak to service manager. Wanted 3 hours for an oil change and would not provide transportation during the wait. Will never go back Did not let me speak to service manager. Wanted 3 hours for an oil change and would not provide transportation during the wait. Will never go back. More

Fantastic customer service nothing could have made it better. Best of the three deslerships I have done business with. better. Best of the three deslerships I have done business with. More

Arrived and my vehicle was checked in fast. Enjoyed the waiting area which was large and comfortable. Had coffee and within an hour and fifteen minutes my car was serviced and washed. There is Enjoyed the waiting area which was large and comfortable. Had coffee and within an hour and fifteen minutes my car was serviced and washed. There is a dealer closer to my home but Hyundai Escondido is worth the extra drive More

I needed service done everything completed to my satisfaction, knowledgeable service staff aware of my concerns. satisfaction, knowledgeable service staff aware of my concerns. More

Excellent service! Been here a few times and it’s always the best. Friendly, efficient and informative staff… plus comfortable waiting rooms! Been here a few times and it’s always the best. Friendly, efficient and informative staff… plus comfortable waiting rooms! More

Fast service Friendly staff. Don’t make you feel like you’re a bother. Will continue coming to your dealership for all of my service needs Don’t make you feel like you’re a bother. Will continue coming to your dealership for all of my service needs More

Deceptive and non transparent with condition of used “certified” vehicle. Not listed in Inspection Report. “certified” vehicle. Not listed in Inspection Report. More

Purchased a 2022 Hyundai Nexo from this dealership back in 2022. At the time they had me deal with a salesman that they stated was the expert on the Hydrogen Cars. He showed me a map of all the stations th in 2022. At the time they had me deal with a salesman that they stated was the expert on the Hydrogen Cars. He showed me a map of all the stations that would be coming online in the next 12-18 months including several in San Diego. At the time Hydrogen was $11.00/Kilo and now the current price is $36.00/Kilo. In addition most of the stations are now offline, shutdown, or were never built creating a very unfavorable situation in getting fuel. The closest station to me now is 60 miles away in Mission Valley. I have made attempts to have the dealership work with me on a trade for another vehicle but the Nexo has depreciated more than 75% of its value in just over 2 years. I have also contacted Hyundai directly and also corresponded with Randy Parker the President. No one wants to help and they continue to sell these vehicles. The dealership doesn't have any desire to help and Hyundai does not stand behind the vehicles they sell. BTW this was the 3rd car I purchased from them. Horrible. Don't buy from them or the brand. More

Terrance was very helpful with addressing our issues today. We need more people like him who are kind in their customer service. today. We need more people like him who are kind in their customer service. More

Bad place, but we have no choice. Staff are generally discourteous. After service courtesy car wash is absent. Very pricey. They will sell extended warranty but it will not cover any Staff are generally discourteous. After service courtesy car wash is absent. Very pricey. They will sell extended warranty but it will not cover anything. More