Hyman Brothers Automobiles West Broad

Not to happy I was told it was 4-wheel drive and its not. No owners manual in the vehicle. I received a letter from Hyman stating its time for service and hadn't had it two weeks. Called and asked about the No owners manual in the vehicle. I received a letter from Hyman stating its time for service and hadn't had it two weeks. Called and asked about the 4wheel drive Amon checked and said its not. I told him I'm not happy because we were told it was he said I could go on line and see if there is something else we like, well it wasn't we saw what was on the lot. I was told don't drive the car over 150 miles or 3days money back guarantee incase I decides on something else. I put that many miles on it from the dealership to home. Still no owner manual "it's been ordered" and the service letter I was told "disregard letter we send those to every customer". More

Amon is knowledgable and helpful, friendly but businesslike as well. This dealership has a reputation for high-quality vehicles and Amon fits that profile well. I recommend him highly. businesslike as well. This dealership has a reputation for high-quality vehicles and Amon fits that profile well. I recommend him highly. More

It was a pleasure working with Aman and GQ. Everyone at the dealership is awesome. They treat you with great respect and as if you are valued and appreciated. I certainly plan on getting another car from the dealership is awesome. They treat you with great respect and as if you are valued and appreciated. I certainly plan on getting another car from Hyman Bros. Automobiles going forward. You can't beat them. As a retired Marine, I recommend Hyman Bros. to my fellow Vets and service members! More

Steven was quick on responding to the e-mails with accurate information. The car is just as discribed and the price was fair. I enjoyed the realistic price and lack of needing to haggle. Delivery was accurate information. The car is just as discribed and the price was fair. I enjoyed the realistic price and lack of needing to haggle. Delivery was quick and convenient. More

THEY SHOULD BE RATED a 10 on a 5 point scale!!!! We live in Virginia Beach, VA and was a bit skeptical buying a used car in Richmond VA. Our salesman was Steve Sommers- he is TRULY the consummate pro live in Virginia Beach, VA and was a bit skeptical buying a used car in Richmond VA. Our salesman was Steve Sommers- he is TRULY the consummate professional!!!! He did not use any sales pressure or the typical "used car gimmicks/tricks" you find at most of the used car dealerships. He was straightforward and knowledgeable. We decided to purchase and drove the car back to Virginia Beach - once we brought it home, the car required some service, Steve instructed us to go to our mechanic. HYMAN BROTHERS DEALER helped me coordinate the service and even paid for it! HOW MANY USED CAR DEALERS WILL GO ABOVE AND BEYOND FOR OUT OF TOWN CUSTOMERS? That is exactly what Steve and HYMAN Brothers did. Ralph from the service department helped coordinate the service/payment with our mechanic. TRULY AMAZING; OUTSTANDING CUSTOMER SERVICE. A++++++ They never gave us the "out of sight, out of mind" attitude. THEY WERE VERY, VERY HELPFUL. We would seek Steve and the HYMAN Brothers team AGAIN when looking for another car. Their website is marked one of our favorites. They have earned our strongest possible recommendation for anyone to buy a vehicle from them!!!! If you are reading this and are thinking about buying a car from HYMAN BROTHERS....DO IT, you will not be disappointed!!! More

OMG. THE BEST SERVICE EVER. RICK BRADLEY WE LOVE YOU AND YOUR TEAM. THANK YOU ALL FOR HELPING US COMPLETE OUR BUCKET LIST. SINCERELY, CALVIN AND BARBARA J NEAL YOUR TEAM. THANK YOU ALL FOR HELPING US COMPLETE OUR BUCKET LIST. SINCERELY, CALVIN AND BARBARA J NEAL More

I purchased my 2009 Cadillac CTS today from Hyman Brothers West Broad. I had called the dealership 2 days prior to schedule an inspection of the vehicle's interior on my lunch hour, and my sales cons Brothers West Broad. I had called the dealership 2 days prior to schedule an inspection of the vehicle's interior on my lunch hour, and my sales consultant, Ray, had it ready when I got there. The interior was immaculate! My mind was pretty much made up. As I was pressed for time, Ray told me to call him with any questions, and I did....at least 3-4 times after I left there that day and each time I called, he was very pleasant, professional, and answered all of my questions thoroughly. The entire staff made this car buying experience GREAT. I would recommend this dealership to anyone looking for clean, quality used cars with low mileage. More

Aman did not know the produict he was selling. He did not tell anything about warrenty information or tell me about the options the car had. He didn't even know that the car had a 6 disc changer in it and t tell anything about warrenty information or tell me about the options the car had. He didn't even know that the car had a 6 disc changer in it and the stereo system said it on the player. He was very friendly and polite but needs to learn more about his product before he tries to sell it. He rushed me into purchasing the car after the test drive. At my first test drive for another vehicle when I decided that the car was too expensive he tried to call and tell me that I could afford it when he had no idea about what other responsibilities I have. On the positive note, the business manger Bob was awesome, he answered all my questions and went the extra steps to make sure that I was happy and content with my purchase . He worked out several different options for me to make sure that I had the bestI could get. When I picked up my new car, the car had simply had been rinsed and not washed or detailed. The front bracket for the license plate was not on it and had to be ordered, More

Joe, Has been very helpful and conscientious. I Joe, Has been very helpful and conscientious. I could not be more pleased with his efforts. The vehicle was a little older but in super shape. Joe, Has been very helpful and conscientious. I could not be more pleased with his efforts. The vehicle was a little older but in super shape. More

We went to Hyman Brothers, and Ray, because we had a fabulous experience last year when our son bought a car from them. The staff is friendly, yet professional, and we have always found them to be hones fabulous experience last year when our son bought a car from them. The staff is friendly, yet professional, and we have always found them to be honest. Had the car checked by our mechanic, who proclaimed it "beautiful" and ready for a trip immediately. I had checked the Kelly Blue Book value for our trade-in before going to the dealership, but Hyman Brothers offered us more because there were features I couldn't list in KBB that the dealership recognized added value to the vehicle. More