Hyman Bros. Subaru

Really like this place. They are very helpful. They are fair priced. They follow up with the customer to make sure they are fully satisfied even after the sale or the service They are very helpful. They are fair priced. They follow up with the customer to make sure they are fully satisfied even after the sale or the service has been completed. Their service department is uniquely qualified to maintain and service my Subaru. More

Poor service department Don’t waste your time calling the service department. They will not answer the phone and will not return calls, text, or emails. I have left messages Don’t waste your time calling the service department. They will not answer the phone and will not return calls, text, or emails. I have left messages several times but no one will call back. The only way I can talk to someone is choose schedule service. They had tried three times to fix my headlight to keep condensation out but have not been successful. Sometimes between oil changes I have to add a quart of oil. They did the oil consumption test and it came back negative. Then I was told to call 1-800subaru3 and tell them what was going on and see what they suggested. They could only document the fact. I don’t know why I had to call. Why didn’t the service department call. Very frustrated with the way the service department handles situations. More

Very poor service Did an extensive service . Drove home and noticed after that tire was wobbling . Lug nut was off .. they claim it had broken off in that short drive . Did an extensive service . Drove home and noticed after that tire was wobbling . Lug nut was off .. they claim it had broken off in that short drive . Mr Phillips the service manager was very rude More

Service dept Great service, friendly people, very helpful. We have always been very satisfied with the service we have received from Hyman Bros. Subaru. Service Great service, friendly people, very helpful. We have always been very satisfied with the service we have received from Hyman Bros. Subaru. Service is fast and they wash your car when they are done. Have not had any problems to date nor do we expect to have any. More

Service I do not take my car to dealerships unless I absolutely have to. My Subaru Outback failed inspection at my local shop. The code was indicating passe I do not take my car to dealerships unless I absolutely have to. My Subaru Outback failed inspection at my local shop. The code was indicating passenger side air bag. The shop suggested taking it to the dealership. The issue was a sensor in the overhead light compartment which ultimately had to be replaced. A simply YouTube search shows the replacement takes less than 10 minutes and any novice mechanically inclined person to do. I was charge an hours labor as well as shop fees. The explanation for shop fees was, "rags and things". I was also charged an hours worth of labor for diagnostics. The diagnostics had already been done. I left 4 messages for the service manager to please call me. He never did. DO NOT HAVE YOUR CAR SERVICED AT HYMAN SUBARU! More

Always polite & speedy. Love this dealership Love this dealership always polite. This is my second car I’ve bought from them. Service guys are very attentive. Never had a problem in 7 years going Love this dealership always polite. This is my second car I’ve bought from them. Service guys are very attentive. Never had a problem in 7 years going there. Love Subaru’s. More

No Pressure Sale Our experience at Hyman Brothers was excellent from the beginning. No pressure from our sales person at point of sale, amicable negotiation on price, Our experience at Hyman Brothers was excellent from the beginning. No pressure from our sales person at point of sale, amicable negotiation on price, superior follow up after the sale, More

New Car Purchase Nightmare My 2013 Subaru that I loved was totaled in a flood. I went to Hyman Brothers Subaru to buy another one. Salesman was great! Business office completed My 2013 Subaru that I loved was totaled in a flood. I went to Hyman Brothers Subaru to buy another one. Salesman was great! Business office completed DMV work incorrectly, lost my down payment, didn't provide me with all copies of transaction and one employee even told me that I was insane! When I returned to pay down payment again in person, Mr. Hyman helped me personally. I asked to cancel all 3 warranties purchased and to get $50 for a test drive offered on their website. When reviewing my paperwork, I discovered over $200 in fees for warranties. Mr. Hyman did have a check sent to me for these errors. 2 warranties were refunded, but I have not received the refund for the last $695.00 warranty or the $50 for the test drive. It has been nearly 6 months, and the last communication from Mr Hyman was 2 months ago. I was promised the $695, but I date I have not received any refund. The majority of phone calls are not returned and texts are unanswered. I only want this dealership to follow through on their promises and resolve this situation. More

Poor experience Dropped car off for warranty work mid December. Total confusion at the service desk from start to finish. Three items to resolve; battery was boiling Dropped car off for warranty work mid December. Total confusion at the service desk from start to finish. Three items to resolve; battery was boiling over, drivers seat had a defect in the material and the emblem on the horn had become broken up. None of the items were addressed other than being told the battery boiling over was normal battery chemistry. The service manager was supposed to call back on the other two items...never did. Called three times was told each time the service manager would call back. It’s mid March and guess what...no call. Took the car back to the dealership where it was purchased and all three items were resolved. Cannot recommend this dealership for service. More

Service dept Have only dealt with thier service dept and all i can say is they have done an outstanding job so far. We would not hesitate to recommend them to anyo Have only dealt with thier service dept and all i can say is they have done an outstanding job so far. We would not hesitate to recommend them to anyone needing service on thier Subaru. They are very customer oriented and will go out of thier way to assist you. Thier waiting room is better than most hotel lobbies complimentary everything. Wifi, snacks, coffee, bottled water and even a dog sometimes. It's hard these days to find a service dept that is so customer oriented but we found one here. We will continue to use them in the future. Keep up the good work Ed, Jesse and Lee and everyone else at Hyman bros Subaru. Thank you very much for the great job so far, keep it up. More