Hyman Bros. Subaru

No Pressure Sale Our experience at Hyman Brothers was excellent from the beginning. No pressure from our sales person at point of sale, amicable negotiation on price, Our experience at Hyman Brothers was excellent from the beginning. No pressure from our sales person at point of sale, amicable negotiation on price, superior follow up after the sale, More

New Car Purchase Nightmare My 2013 Subaru that I loved was totaled in a flood. I went to Hyman Brothers Subaru to buy another one. Salesman was great! Business office completed My 2013 Subaru that I loved was totaled in a flood. I went to Hyman Brothers Subaru to buy another one. Salesman was great! Business office completed DMV work incorrectly, lost my down payment, didn't provide me with all copies of transaction and one employee even told me that I was insane! When I returned to pay down payment again in person, Mr. Hyman helped me personally. I asked to cancel all 3 warranties purchased and to get $50 for a test drive offered on their website. When reviewing my paperwork, I discovered over $200 in fees for warranties. Mr. Hyman did have a check sent to me for these errors. 2 warranties were refunded, but I have not received the refund for the last $695.00 warranty or the $50 for the test drive. It has been nearly 6 months, and the last communication from Mr Hyman was 2 months ago. I was promised the $695, but I date I have not received any refund. The majority of phone calls are not returned and texts are unanswered. I only want this dealership to follow through on their promises and resolve this situation. More

Poor experience Dropped car off for warranty work mid December. Total confusion at the service desk from start to finish. Three items to resolve; battery was boiling Dropped car off for warranty work mid December. Total confusion at the service desk from start to finish. Three items to resolve; battery was boiling over, drivers seat had a defect in the material and the emblem on the horn had become broken up. None of the items were addressed other than being told the battery boiling over was normal battery chemistry. The service manager was supposed to call back on the other two items...never did. Called three times was told each time the service manager would call back. It’s mid March and guess what...no call. Took the car back to the dealership where it was purchased and all three items were resolved. Cannot recommend this dealership for service. More

Service dept Have only dealt with thier service dept and all i can say is they have done an outstanding job so far. We would not hesitate to recommend them to anyo Have only dealt with thier service dept and all i can say is they have done an outstanding job so far. We would not hesitate to recommend them to anyone needing service on thier Subaru. They are very customer oriented and will go out of thier way to assist you. Thier waiting room is better than most hotel lobbies complimentary everything. Wifi, snacks, coffee, bottled water and even a dog sometimes. It's hard these days to find a service dept that is so customer oriented but we found one here. We will continue to use them in the future. Keep up the good work Ed, Jesse and Lee and everyone else at Hyman bros Subaru. Thank you very much for the great job so far, keep it up. More

Best Car Buying Experience EVER It was the best car buying experience that I have ever had. I live in NC and bought a used Subaru from here because it was exactly what I wanted. Da It was the best car buying experience that I have ever had. I live in NC and bought a used Subaru from here because it was exactly what I wanted. Darryl was the salesperson and he and Joel made it such a comfortable experience. It was the first time I didn't feel like throwing up when I bought a car in about 40 years of owning cars. When I decided to drive to Richmond (Midlothian) to get the car he came in on his day off to show me all the features with the Eyesight technology. He and Joel arranged everything and took time to make sure I had everything that I needed. My friend's car charger didn't charge my phone and he let me use his charger in his office and bought me a charger for my new (used) Subaru, while Joel was working with me. The lady at the DMV said I needed the title and Joel didn't just mail it, he Fed Exed it to me. More

Financing debacle We have been exceedingly happy with our Subaru vehicles. We leased one in November of 2015 and decided to buy it in November of 2017. The deal has s We have been exceedingly happy with our Subaru vehicles. We leased one in November of 2015 and decided to buy it in November of 2017. The deal has still not been finalized due to mistakes on Hyman Brothers financial department. Our lease still shows an outstanding balance despite repeated efforts to rectify this. The person working on the deal did not return any of our emails or calls and we did not hear from the manager after placing two calls. We filed a complaint with Hyman Brothers and did not hear from them. It is rare for me to write a review of this nature but the service has been so incredibly bad. I highly recommend the Subaru vehicle but I do not recommend Hyman Brothers. More

Used Car Purchase Experience I dealt with Jamie Makeay at the Hyman Bros. used car facility at 11840 Midlothian Turnpike, Midlothian, Va. I traded in my car for one of Hyman Bros I dealt with Jamie Makeay at the Hyman Bros. used car facility at 11840 Midlothian Turnpike, Midlothian, Va. I traded in my car for one of Hyman Bros. inventory in the used car facility. Jamie got me a substantial increase over the appraised car of my trade-in which helped me cover the no-haggle pricing of my newer car.Jamie was extremely nice and sociable over a 2 day period, while I zeroed in on the right car for me. He was heavy on tech. knowledge about the cars of interest and guided me thru a comparison shopping list of the possible choices. His after-sale demeanor was equally helpful in getting me up and running on car basics. My wife has purchased a car from this location, and we are equally satisfied with the experience! My thanks to Jamie and the Hyman business mgr. Brad Abrahamson for their efficient and courteous services! Tom Webb More

WHAT A NIGHTMARE After a brief intent search about cars, we got a call from one of the sales guys. Hew asked when I could come in to look at the cars. We had a few oth After a brief intent search about cars, we got a call from one of the sales guys. Hew asked when I could come in to look at the cars. We had a few other dealerships I wanted to stop at first and I told him as much. He was slightly taken aback, and asked if I could schedule a time to come in. I said no as I wasn't sure when we would be by. He then asked for my cell phone number so he could call me throughout the day to check in. I declined that as well, and left it as I would ask for him when we came in. You could hear the disappointment in his voice. I should have stopped here... After getting to the dealership, I met with the salesman I spoke with on the phone. I stated that I wanted to look at an SUV, but needed to sit in it before we went any further to make sure my husband would fit in the passengers seat. Instead, he told me to go it in his office so he could figure out what I wanted. I said either e Forester or an Outback, and reiterated again that I would like to see the cars first as I had never been in a Subaru before. He was very insistent that we sit down, so I did. He then proceeded to tell me how generous of a person he was because he was a Christian, and wanted me to see that he had "Jesus" and "Christ" tattooed on his wrists to prove it. He then went into a story about how he met his wife on Christian mingle, and he was so proud of the fact that she was 11 years younger than he was. At this point my husband walks in and insist that we see the car. The salesman agrees and takes =us out to see an Outback. He stops before we hit the door, and tells us another story about how he will do ANYTHING to make this deal. Free tents? Sure, Free chairs? sure. ANYTHING WE WANT. He has recently lost a bunch of weight and how hes not depressed anymore. He has to take all these meditations but its worth it. By this time, we have been at the dealership for almost 45 minutes and have yet to see the car. He introduces us to the Dealership manager, who knew me by name, and new the car I drove, which I assume he pulled from a service record. He talked to me like we were neighbors. I had never met this man in my life, and yet he assured me that he knew me. We finally get out to go see the cars. We test drive an Outback, Its nice. I ask about the Forester, but he says we wont fit in it. We go back into the office to talk money, an there a Forester there. We get in it and have MORE room than the Outback, and its less expensive. I ask to drive a Forester, and they proceeded to open the showroom so i can take this one out. I like it. We go talk numbers now. I ask what other models there are, and he tells me that the next model up is the Premium, but " I dont need special tires or a moon roof, and I should stick with the one I test drove." We tell him our MAX budget, and make a point in saying that we will not play the back and forth game. He is to come back once, with manager if need be, so as not to play the dealership game. He assures us its not a problem. 20 minutes later he comes back with a number that is almost $100 OVER budget. I get up to walk a=way and the manager comes in and asks when he can give me the keys. We explain the situation and the manager takes the paperwork back and assures he can get the numbers where we need it to be. We tell them they have one more chance to bring a number back thats within budget for us to consider the car, and f it doesn't work, no big deal. 30 minutes later he comes back with a price thats $.10 under budget and asks us to sign a contract. We say no, that we need to clear it with the rest of the family and will need a minute to make a phone call. The manager gets really upset, and says that he was told that we were buying the car if he got the price where we wanted it to be. Its not fair to him that we weren't serious. He already had the car taken back for detailing. It was at this point that I had my last straw. I said no and I wanted to leave. The salesman had the gall to corner me in his office and ask when i was coming back to buy the car. I said it wasn't likely, he says but he leaves in July and he spent all this time with me. It wast fair that I didn't buy the car after all this. I'm furious at this point and leave. Its been over a week since this incident, and I still cant belie how the entire event happened. We ended up going to another dealership, getting a better model car, for a lower price with absolutely ZERO pressure. IF you want a Subaru, STAY AWAY FROM HYMANN BROTHERS!!!!!!!! More