Hyman Bros. Subaru

The service dept does NOT return phone. On a good day their communication sucks! I bought a contract from them and they are in breach of it! I want to transfer it to another more customer oriented dea their communication sucks! I bought a contract from them and they are in breach of it! I want to transfer it to another more customer oriented dealership. More

We bought our new Forester here, and couldn't be happier. Everyone is so nice, service is fast, and the Covid/safety precautions are top notch. Everyone is so nice, service is fast, and the Covid/safety precautions are top notch. More

A/C repair My A/C broke at just about 3 years. They fixed it under warranty. I dropped of the car with no-contact. and when I came to pick it up, they took the My A/C broke at just about 3 years. They fixed it under warranty. I dropped of the car with no-contact. and when I came to pick it up, they took the deductible over the phone and delivered my keys to me outside. I did not have to enter the business at all. Great job!! More

Getting in Touch How many customers have problems getting in touch with the service department? I call the 804-893-8900 number, phone is answered, then you are trans How many customers have problems getting in touch with the service department? I call the 804-893-8900 number, phone is answered, then you are transferred to service. It is never answered, always leave a message. BIG INCONVENIENCE! When I am in the service center, the agents are very nice and friendly. Do they know this is going on? Always a lot of employees walking around when you are there. I suggest the management call their business to hear how the phone operator and service calls are handled. More

Sleazy practices So I bought an Outback from Pense Subaru. It had the flat 4 engine which Subaru knew had problems. Shame on me for not doing my due diligence. The car So I bought an Outback from Pense Subaru. It had the flat 4 engine which Subaru knew had problems. Shame on me for not doing my due diligence. The car started using oil at 17k miles. Coming back from New York my check oil light came on. Sure enough I had to add oil. I called Pense the next day and the service guy said it was normal. That said, one of the reasons I bought the car was the Engines and Transmissions for life program. I continued to take the car to the dealer to keep the warranty intact. Sooooo, Pense sells to Hyman. About a year ago Hyman decides they are going to discontinue the engines and transmissions for life program. I always thought that if one entity bought another they inherited the agreements too. Well, they dont pay for oil changes and state inspections any more. Not a problem truth be told. I plan on driving my car until the engine goes and will take the car to them letting them know I bought the engines and transmissions for life from Pense and they bought Pense. We shall see what we shall see. I have continued having all my service done at Hyman so I am keeping up my end of the deal. Lets see what happens! I will NEVER buy anything else from them and would recommend you take your business elsewhere too. More

My experience with Hyman Bros. Subaru has always been great! I have always received friendly, courteous and professional service. Each time I took my vehicle in, I was greeted with the attitude of "good to see I have always received friendly, courteous and professional service. Each time I took my vehicle in, I was greeted with the attitude of "good to see you and we're happy to serve you". The wait time is fantastic! More

Michael, Thomas and Sterling are the best! Just purchased our second Subaru from Hyman. What a wonderful experience. Easy to work with. Flexible. No heavy pressure tactics. Just laid back. Just purchased our second Subaru from Hyman. What a wonderful experience. Easy to work with. Flexible. No heavy pressure tactics. Just laid back. This is one of the best dealerships I have ever worked with and I appreciate their customer service and relaxed atmosphere. More

Really like this place. They are very helpful. They are fair priced. They follow up with the customer to make sure they are fully satisfied even after the sale or the service They are very helpful. They are fair priced. They follow up with the customer to make sure they are fully satisfied even after the sale or the service has been completed. Their service department is uniquely qualified to maintain and service my Subaru. More

Poor service department Don’t waste your time calling the service department. They will not answer the phone and will not return calls, text, or emails. I have left messages Don’t waste your time calling the service department. They will not answer the phone and will not return calls, text, or emails. I have left messages several times but no one will call back. The only way I can talk to someone is choose schedule service. They had tried three times to fix my headlight to keep condensation out but have not been successful. Sometimes between oil changes I have to add a quart of oil. They did the oil consumption test and it came back negative. Then I was told to call 1-800subaru3 and tell them what was going on and see what they suggested. They could only document the fact. I don’t know why I had to call. Why didn’t the service department call. Very frustrated with the way the service department handles situations. More

Very poor service Did an extensive service . Drove home and noticed after that tire was wobbling . Lug nut was off .. they claim it had broken off in that short drive . Did an extensive service . Drove home and noticed after that tire was wobbling . Lug nut was off .. they claim it had broken off in that short drive . Mr Phillips the service manager was very rude More