Hyannis Honda - Service Center

I had to take my car to Hyannis Honda for body work following an accident. Complicating my sutuation was the fact that I live on MV Iland and getting back and forth to the mainland in the summer can be following an accident. Complicating my sutuation was the fact that I live on MV Iland and getting back and forth to the mainland in the summer can be very difficult. Tom and his crew in thd body shop and office ( the nicest people I think I have ever dealt with !!) made it so much easier. They accomodated me when I needed a ride back to the ferry when I brought the car over to them. There was a further issue becasue the car needed more repair than the insurance company had initially authorized, so it took a little longer tp repair. The insurance company was also to come to Honda to do this authorization, but this was going to make my return to Hyannis much more complicated and lengthy given my "Island" situation. In any case, Tom took care of everything- made the calls to the insurance company, got back to me very quickly, and I got my car back and was dealyed any further ! Not only was the body work great, but they also washed and waxed it- the car looked brand new ! Thanks to Tom and his great team at Hyannis Honda ! More

Grrreat Service ! Even though the service department Grrreat Service ! Even though the service department agenda was quite packed, they managed to service us quickly during our Cape Cod vacations and 's Grrreat Service ! Even though the service department agenda was quite packed, they managed to service us quickly during our Cape Cod vacations and 'saved' our vacations by getting us quickly back on the road. And guess what we even had an excellent service in French by Normand Lamarre. We Quebecers like that ! Merci beaucoup à toute l'équipe de Hyannis Honda et à Normand Lamarre en particulier. Louis R., from Montreal Quebec, Canada More

Outstanding experience. The team is dedicated to customer satisfaction. I was warmly greeted, treated as if I was the most important customer, and I was there for a small repair for our '08 Odysse customer satisfaction. I was warmly greeted, treated as if I was the most important customer, and I was there for a small repair for our '08 Odyssey that was hit in a parking lot. The team was thorough, spending time to explain the process, and what to expect for repairs. Very helpful in all aspects of the claim with the insurance company. Entire team was polite, kind, and friendly. This is an outstanding body shop. I would recommend the Hyannis Honda Auto Body shop without hesitation or any reservation. Simply, The Best. More

THE SERVICE ADVISOR WAS EFFICIENT, FRIENDLY, KNOWLEDGEABLE AND SAW TO IT THAT MY NEEDS WERE MET. You are fortunate to have such an employee in your employ. your facility was recommended to me KNOWLEDGEABLE AND SAW TO IT THAT MY NEEDS WERE MET. You are fortunate to have such an employee in your employ. your facility was recommended to me byLiberty mutual co. The office area was neat and clean. other employees passing near by also said hello. Iwas given an approm time ti completethe work. also receive a tell call that tha vehicle was available to be picked up ( on Time) When I arrived the vehicle was ready and had been washed\ More

Excellent auto body work and customer service. Fun loving and great spirited group of people would definitely come back for service. Excellent auto body work and price was much cheaper than expected. Quality and great spirited group of people would definitely come back for service. Excellent auto body work and price was much cheaper than expected. Quality was well above average. Service was more than expected. Definitely recommend to anyone. I wouldn't go anywhere else. Can't wait to do it again. Perfect! More

I wrote the review concerning my leaking oil pan. After I wrote the review concerning my leaking oil pan. After I filed a request for arbitration assistance with the Massachusetts Attorney Generals Office, I wrote the review concerning my leaking oil pan. After I filed a request for arbitration assistance with the Massachusetts Attorney Generals Office, my case was refered to the local (Cape Cod) Consumer Assistnace Council. They were helpful in providing a intermediary with the dealership. They sent my complaint through the Attorney General's office to the dealership upon which I soon heard from Mr. Raymond Rainy. Mr. Rainy was very reasonable and was willing to discuss the repair with me from a perspective that was fair. He stated that their policy in their shop is to always inform the customer when this particular problem happens with car and he also stated that his mechanic, who he vouched for as very reliable, did not recall installing the self-tapping screw in my oil pan. He apologized that this protocol was not followed in my particular case and offered to cover 1/2 of the cost of repair to my vehicle as a gesture of good will towards my continued patronage of his shop. I appreciate that he took the time to address this issue with me personally. My degree is in mechanical engineering, and I am still of the opinion that a steel self-tapping bolt in an aluminum pan with stripped threads is a poor fix to a vehicle as it would at best be a one time fix to a problem which needs to be addressed with a replacement part. I think the effort the shop put into making things right once I made a formal complaint indicates that they are very concerned about their public image and take seriously their role in being a fair broker to consumers. I will plan to use their shop in the future for honda repairs which are necessary as I prefer to have the vehicle serviced at a location where they are familiar with my vehicle, in this instance it didn't work out that way, but I am confident that was an exception to the rule. V/r Bob C More