Hutchinson Kia of Macon - Service Center

The sales team was a five star, but the Sevice department is the worst experience I have ever had.. had multiple dealings with the service team but today was it for me. is the worst experience I have ever had.. had multiple dealings with the service team but today was it for me. More

My car is fantastic but the sales when I bought it is horrible and now I find that the service department is just as horrible... DO NOT USE HUTCHINSON KIA horrible and now I find that the service department is just as horrible... DO NOT USE HUTCHINSON KIA More

Great customer service, good and fast service, it's easy to make appointment at your convenience to make appointment at your convenience More

Their dealership is very professional. They handle business like all businesses should be handle. D they do a great job? They handle business like all businesses should be handle. D they do a great job? More

Professional friendly curious and did a great work I had 3 recalls which they did in a reasonable amount of time class act! 3 recalls which they did in a reasonable amount of time class act! More

The worse dealership ever. Service was the worse. Have already called the BBB. Was told my car would cost over $4800 to fix. Had it towed to get a second opinion from another m Service was the worse. Have already called the BBB. Was told my car would cost over $4800 to fix. Had it towed to get a second opinion from another mechanic. Took the paperwork I was issued from the Hutchinson service center to the second mechanic. Was told the only thing I needed for my car to run was a battery. The second mechanic did a full diagnostic test on my car and said the only thing that they had right on their over $4000 invoice the service center gave me was the battery. Hutchinson price for the battery was $389. The second mechanic battery price was $240. I work for the public everyday. Customers ask me daily where is the best place to buy a car or the best place to have a car serviced. Well, it want be Hutchinson Kia because the dealership and service department are crooks. Even when I mention where I took my car every person has said you took it to the WORSE PLACE in Macon Ga. More

I had an ok service at Hutchington Kia. This is my 2nd Kia that I've purchased from here. This is my 2nd Kia that I've purchased from here. More

First of all, I wouldn't take my worst enemy to Kia of Macon. Second of all, their systems are hacked, and they are failing to mention it to their customers. On May 28 @ 1pm, I dropped my car off at Macon. Second of all, their systems are hacked, and they are failing to mention it to their customers. On May 28 @ 1pm, I dropped my car off at Kia of Macon for a diagnostic exam. We paid $350 up front or they wouldn't touch my car or see it they said. On June 3, we paid $2500. They told us this amount needed to be paid so they can order the transmission and mounts, and that all of this would be received on the 5th of June. June 10 @ 9am. I called to check the status of my vehicle. They informed me "the technician that is working on your vehicle just got married, so he isn't here". June 18 @ 4:18pm, I called to check the status of my vehicle. Was transferred 5 different times to "the service center", to only be transferred to Amanda, who said the systems are down, ant that the only thing that can be done, is to have an email sent. June 22 @12:56pm, Called to check the status of my vechicle, said the systems are down, ant that the only thing that can be done, is to have an email sent. June 22 @ 1:14 and 1:27pm. Spoke with a man named Stacie, who said they received the transmission on the 19th without the motor mounts and transmission mounts. That the motor mounts and transmission mounts came in on the 20th. June 26 @ 1:31pm, called Kia to check the status of my vechile. Spoke with Chris who said "Where is your car even located", then transferred me to Lisa who "sent an email to check the status of my vehicle". June 26 @1:49pm, I spoke with Stacie who answered my call with an attitude and stated "As I previously spoke and told your husband on Saturday, We will call you whenever your vehicle is done completely. The previous job took longer than expected. So your vehicle hasn't been brought in. There is a system-wide outage, and our systems are down". On June 29, we went to pick up my car at Kia of Macon. Good thing I kept up with the service quote, because their systems are still down, and they didn't even know how much I was supposed to still owe. The male service attendant to inform us that their systems are hacked and the hacker is asking for $30 million, to release their systems. Next time, I will be taking my business elsewhere. 🤬 More

I had a fabulous experience getting my Telluride’s 45K Service. Dropped my car off the afternoon before and it was ready the next morning. Chelsea was great to work with and very professional. I recent Service. Dropped my car off the afternoon before and it was ready the next morning. Chelsea was great to work with and very professional. I recently had 2 bad service visits with Son’s Kia in McDonough and I vowed to never return so I am glad I found Hutchinson even if it 45 minutes away. Thank you Chelsea. I would suggest that the sales team do a better job of coordinating their follow-up calls. I must of had 5 calls offering to give me an estimate to trade/purchase my Telluride. They were polite and not overly pushy.. More