Huston Chrysler Dodge Jeep RAM - Service Center

On Saturday Feb. 6 th I had a check engine light come on on my 2015 chrysler. I took into this dealer who checked it out and told me that there was a thermostat problem. the service writer reset the light on my 2015 chrysler. I took into this dealer who checked it out and told me that there was a thermostat problem. the service writer reset the light and told me that I would need to make an appointment to have the thermostat replaced. He made the appointment for today and since I have a Chrysler Max Care warranty he would get the pre approval and make sure that they had the parts. He said it would be app.2 hours to do the job. The appointment was for today at 12 noon. I arrived at 11:45 and a different service writer came out and wanted me to have an oil change?? I told him that My van was there for a repair app.( I was in the repair lane, not the oil change lane) He then took me inside and after several minutes they found my paperwork and told me to wait in the lounge.. He said if they were going to be longer than the 2 hours he would let me know. At 2 pm. the service writer that I saw on Saturday came out and told me that they were not going to be able to make the repairs because they could not get the check engine light to come on again. This is the guy that reset the light on Sat. and told me it had to be fixed. Now he gives me this line about he thought I would bring it back when the check engine light came on again. I asked him what he was talking about since he is the one that said it needed repair and the one who made the app.. Now after wasting more than 2 hours of my time I am told that there is nothing they can do until the light comes on again. WHEN I HAVE ANOTHER PROBLEM MY CAR WILL NOT GO BACK TO HUSTON CHRYSLER.. We miss you Wells Motors. More

Made an appointment to solve a problem with my vehicle. A 10 am appointment. The service rep advised that i had to have a list of services done to my vehicle at 30000 miles or i would loose my extended warra 10 am appointment. The service rep advised that i had to have a list of services done to my vehicle at 30000 miles or i would loose my extended warranty. Not want to loose this warrant i paid over $4000 for i agreed . i call at 415 to see how much longer it would be. To be told they hadn't started on the original problem they were still working on the service items. My son gad them stop service which i didn't need and address what i brought the vehicle in for. They say nothing was found to be wrong but it still is making tge same noise. Don't take your vehicle to this place. Sure wish it was wells motor again. What a ripoff More

We went to Wells at Avon Park, Fl. to have the car tire checked. One tire (brand new one at that) indicated very low on air and come to know there was a sharp metal on the tire. The staff at the service d checked. One tire (brand new one at that) indicated very low on air and come to know there was a sharp metal on the tire. The staff at the service dept. was accomodating and assured they will take care of patching the tire. While waiting, we chatted with Don McManus, Sales Agent. Then, ended up looking at the 2013 Chrysler 300 C and eventually decided to trade in the 2010 Dodge Challenger RT to the 2013 Chrysler 300 C. Don McManus did a fast & efficient job with the paperworks. We went home that afternoon with the new car. Overall experience with the staff & employees of Wells dealership is great. They are efficient with what they are doing. More