Huston Chrysler Dodge Jeep RAM - Service Center

Shaunah is great, very helpful. Getting parts is a problem. No loaners. Still waiting for recall parts since March. Every time they need to order parts it 2-3 weeks. Getting parts is a problem. No loaners. Still waiting for recall parts since March. Every time they need to order parts it 2-3 weeks. More

Absolutely the best Dodge dealership in the country. I have bought many dodges from many dealerships, and they could all learn from the customer service that I receive at this location. Kudos to Tim ( I I have bought many dodges from many dealerships, and they could all learn from the customer service that I receive at this location. Kudos to Tim ( I think that’s the owñers name) and his well trained staff. I purchased my last Dodge from Arrigo Arrigo in west Palm beach and they were great . Huston’s personal approach to buyers is unmatched. More

Easy, quick and competent. Always ready to accommodate any request. Pleased with every transaction. Well done. Always ready to accommodate any request. Pleased with every transaction. Well done. More

Very polite and helpful answered my questions and showed me how to do things I did not know how to do me how to do things I did not know how to do More

Just good service all around with the whole staff, from sales to service and the comfort lounge sales to service and the comfort lounge More

Shaunah Wheeler did a great job. She kept me informed and had the work done when promised. She was very knowledgeable. She kept me informed and had the work done when promised. She was very knowledgeable. More

Service department is great! Shaunah and Ariana go above and beyond. They will keep you updated about your vehicle. Thanks again for getting me back on the road quickly!! Shaunah and Ariana go above and beyond. They will keep you updated about your vehicle. Thanks again for getting me back on the road quickly!! More

Appt took 3 month to get. The receptionist informed me of the cost for diagnostics of 155 per hour. I was on time for my appointment. But Arturo said “I know you have an appoi The receptionist informed me of the cost for diagnostics of 155 per hour. I was on time for my appointment. But Arturo said “I know you have an appointment but my guys are still working on cars from yesterday”. I waited 3 months with no air conditioning in Florida heat and the service center still wasn’t able to take my appointment on time. Arturo said it will be 179.00 total for diagnostics and not 155.00 per hour like I was previously told. I was told it would a couple hours. I had to call repeatedly and wasn’t given a time. One time all the car techs went to lunch, go figure! Then Arturo went to lunch. My last call I was told the car will be done around 3 pm. When I tried to pick up my car Arturo said it’s still not ready the guys need to put it back together. I was confused by that but he explained that he took the liberty of fixing a recall on the oil. He didn’t ask if I wanted it done. He just did it. Not even a phone call. Then he tells me that it’s empty of refrigerant now. I had it completely filled, over filled even before coming there. The 1234y refrigerant is very expensive and here’s the punch to the stomach…I had to pay 200 for a diagnosis I already knew and wait 3months and 7 hours and then because I came to your dealership I am now financially in the hole because my refrigerant was discarded for diagnostics that didn’t need to be done. it was the ac compressor. That’s exactly what I told him it was before I gave him the keys. I just need the compressor replaced. I don’t know why a customer can’t just have a part replaced. Why, if the problem is known, make the customer go through the months of heat just to tell them what i already knew. 7 hours later my car is still not fixed and I’m out 200 bucks and I’m no better off then before I came there, actually, I’m worse off. Arturo asked if I wanted him to order the part. He gave me an estimate of 2000 for a compressor. I declined and asked for the details of the estimate and he said he didn’t have one. Then handed me the details of the recall that I didn’t want done. Hence why I wouldn’t recommend that dealership to anyone except an enemy. And then I’d tell my enemy to make sure they ask for Arturo because they’ll get wonderfully competent and efficient service. More

They were attentive and thorough throughout my visit and handled all the concerns while delivering excellent customer service. handled all the concerns while delivering excellent customer service. More

Straight forward information and explanation of problems and solutions. Shauna was very professional and courteous. and solutions. Shauna was very professional and courteous. More