Huston Chrysler Dodge Jeep RAM - Service Center

Great people, Madeline is professional and prompt as are the Tech Pros; clearly understaffed however. It’s hard to get an appt, and it seems hand to mouth at times and slow others; so I assume this is a the Tech Pros; clearly understaffed however. It’s hard to get an appt, and it seems hand to mouth at times and slow others; so I assume this is a workforce ratio challenge in one or more areas. Maybe consider cutting or hybridizing sales, my sales team for example installs my software and conducts training. More

They are very helpful and caring plus knowledgeable able yes yes yes yes yes yes yes yes yes yes yes yes More

Everyone was courteous and kept me informed as to the progress of the work being done as always. My vehicle was cleaned and shiny. progress of the work being done as always. My vehicle was cleaned and shiny. More

$160 to find out why my windshield washer doesn't work. ....absurd. dealer I bought it from fixed it for free! ....absurd. dealer I bought it from fixed it for free! More

Upon purchasing my vehicle, I was supposed to have my bumper fixed as it was poking out on both sides. Purchased it in early August and finally got it fixed 3 months later. It took 5 trips to the dealers bumper fixed as it was poking out on both sides. Purchased it in early August and finally got it fixed 3 months later. It took 5 trips to the dealership. I understand that steps have to be taken to figure out the cause/solution but I feel like 5 times is a little excessive. Especially because the first time I brought it in I am sure they just tried to push it in to get it to secure. They were also supposed to detail it since the day I bought it that department was closed. The bumper was still sticking out and it was not detailed when I picked it back up. Maybe washed but that’s about it. A big part of the problem was getting someone to actually answer the phone. Luis Guzman the service manager still has yet to return a few calls with voicemails left. Nelson who sold me the car was no help and wouldn’t call back like he was supposed to. Walter is the one that made it happen and stayed in contact with me through the final process. I wish I would have got him back when this all began. More

Failure to properly service my car, or pay attention to my questions of continued dashboard lights signaling problems with the brake and ABS system, led to brakes failing and a situation where I could have my questions of continued dashboard lights signaling problems with the brake and ABS system, led to brakes failing and a situation where I could have been in a serious accident. Continued failure to follow the progress on the rebuilding of the failed part led to a $1,100+ rental car cost. Cannot contact the owner/manager of the agency. More

I was treated Awesome by staff for service and sales departments are polite and very friendly departments are polite and very friendly More

Everyone is always nice and polite and the servicing is thorough. Purchased truck new and never a problem thorough. Purchased truck new and never a problem More

The service experience was courteous, efficient, and with professionalism, asit is always expected to be! professionalism, asit is always expected to be! More

They were great, except they didn't have an appointment down which, my friend had made for me in the a.m. on that day, when he was in to get his oil changed. Its kinda confusing, he told me to go to the le down which, my friend had made for me in the a.m. on that day, when he was in to get his oil changed. Its kinda confusing, he told me to go to the left, where I went b-4. When I got there, the girl told me I needed to go next door. But I got it done that day & didn't have to go back another day. More