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Huston Chrysler Dodge Jeep RAM - Service Center
Avon Park, FL
696 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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696 Reviews of Huston Chrysler Dodge Jeep RAM - Service Center
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December 29, 2023
Arturo made the typical service writer mistakes of trying to upsell parts I didn't need. IE. the "DAP" (data link port, obd2 connector) for a quote of over $500 to replace. Part is $55 online and I can do to upsell parts I didn't need. IE. the "DAP" (data link port, obd2 connector) for a quote of over $500 to replace. Part is $55 online and I can do myself. When the TIPM replacement job was finished he called to let me know and tell me what the bill total would be. I then asked him if they offered Veterans discount on parts. In an irritated tone he stated I should have asked him that up front, but I wanted to know what he was going to try to charge me first before the dealer mark up. He said 10% was the discount, but then only offered a cap of $100 dollars on the $1800 dollar part. When I showed up to pick up my 08 Ram 3500, I paid the bill and went to leave, but the airbag light was staying on. I came back in to let him know. With his irritated tone again, he stated they were unable to check that when I had the vehicle towed in due to the no start condition. He basically was calling me a liar suggesting it was a pre-existing condition. I held my tongue from chewing him a new xxx. There was nothing documented on the work order that he was issuing me an unsafe vehicle with the airbag light on. It was obvious the safety checks were not completed on the systems to see the airbag light was still on and no documentation to prove otherwise. The lead electrical tech, Edward, brought my truck back out and informed me the fuse was not seated properly and was now corrected. He offered apologies. He explained everything they trouble shot to determine it was a bad TIPM box to fix the no start condition. He was very professional. I'm very glad to have talked to him and get to know his background and he took interest in my background also. I've worked as a mechanic my whole life, worked for dealerships for over 10 years and I know how service industry works. Arturo needs to be reprimanded for his pompous unprofessional attitude and comments. He needs to realize he cannot be condescending and lie to customers. He is not smarter or superior to everyone that comes in with a broken vehicle. Arturo gets a fail. Edward deserves 5 stars. He knows how to talk to customers and be professional like one would expect at a dealership. Arturo asked if I wanted the truck washed on the phone call before i picked up. I stated please just make sure the windshield is clean when i pick up. No wash required. He failed to clean the windshield. More
by mms06nighttrain
Verified Customer
December 26, 2023
Have never had a bad experience with this dealership from when it was Wells through now. They are always helpful and honest. Arturo has helped me me often and makes sure I know what the problem is and expe when it was Wells through now. They are always helpful and honest. Arturo has helped me me often and makes sure I know what the problem is and expected repair costs and possible time delays when parts have to be backordered. I continue to take my vehicles there because of the service and all the people I deal with are super. More
by pslovelace
Employees Worked With
December 23, 2023
Every person involved in scheduling, acquiring parts, mechanics, and Arturo Chavez complete a team working together to benefit the customer. Huston was/is my go to before and after the termination of the mechanics, and Arturo Chavez complete a team working together to benefit the customer. Huston was/is my go to before and after the termination of the factory warranty. They make the client feel seen and heard. More
by geewhizgeewhiz
Employees Worked With
December 23, 2023
Initial communication was difficult leaving me feeling attacked with questions. Following with lack of follow up of repairs needed & updates of part shipment delays. attacked with questions. Following with lack of follow up of repairs needed & updates of part shipment delays. More
by rvbeachbum
Employees Worked With
Sales manager, salesman Phil, Marc Piety, Ariana Patterson
December 21, 2023
Everyone is pleasant and they explain things very well. Vehicle done in a timely manner. Vehicle done in a timely manner. More
by dalebrion
Employees Worked With
December 21, 2023
Please change telephone number to 863 414 0470. Didn’t get updates. Because dealer called wrong number. This survey was sent to the wrong number. Didn’t get updates. Because dealer called wrong number. This survey was sent to the wrong number. More
by Kathy Stump
Employees Worked With
December 20, 2023
Huston employees were very helpful and knowledgeable. They helped us get a different vehicle when we were in need. They helped us get a different vehicle when we were in need. More
by realty262
December 18, 2023
Service staff and especially Susie, very professional. Very positive, good communication and efficient. Waiting rooms comfortable, everything very clean. Did a great job on our Jeep and we appreciated the Very positive, good communication and efficient. Waiting rooms comfortable, everything very clean. Did a great job on our Jeep and we appreciated the car wash. More
by SaraMac
Employees Worked With
Susie was our only contact
