Huston Chrysler Dodge Jeep RAM - Service Center

The work was done in a timely manner and I was able to leave even before I had to. leave even before I had to. More

Every time I have had my vehicle at Huston weather for simple oil changes, recalls, etc, it is always a multiple hour endeavor. There have been times where I have had to call multiple times to see if my v simple oil changes, recalls, etc, it is always a multiple hour endeavor. There have been times where I have had to call multiple times to see if my vehicle was ready yet only to find out they needed it over night but I was never informed of that, nor was I offered a loaner vehicle. Even when mine was still in warranty. I purchased my vehicle at Huston and have had every service appointment there. Never have I experienced less customer service than at Huston. I used to work with Ariana and I think she is gone but this time, for a routine oil change, tire rotation and safety recall it was 3 hours. With an appointment early in the morning. It's very frustrating knowing I will have to give up my entire day or go multiple days without a vehicle when I have to have my vehicle serviced if I bring it to Huston. More

Madeline was very attentive and kept me abreast to the progress on my jeep. She made arrangements for me to be taken home to wait for my car to be done. When completed she called me to let me know it was progress on my jeep. She made arrangements for me to be taken home to wait for my car to be done. When completed she called me to let me know it was ready and I could pick it up excellent service. More

Excellent very professional. All the staff were very friendly I was able to get a ride home and when my vehicle was done they came and got me. All the staff were very friendly I was able to get a ride home and when my vehicle was done they came and got me. More

It was great the actual shop manager talked for a little bit. The whole place was excellent bit. The whole place was excellent More

The service department was great and worked around my schedule. The mechanical work was done with quality schedule. The mechanical work was done with quality More

Service was on time , prompt work. Only dissatisfaction was black smudges on driver door. Employees helpful and courteous. Only dissatisfaction was black smudges on driver door. Employees helpful and courteous. More

I experienced an intermittent electrical issue with my Jeep while I was traveling. The technician at Huston wrote a clear explanation of how he found loose connections which he properly torqued. I drov Jeep while I was traveling. The technician at Huston wrote a clear explanation of how he found loose connections which he properly torqued. I drove more than 3000 miles home, and have had no recurrence of the problem. Want to thank him for doing such a great job! More

Service department is always great and takes care of thr problem at hand. Thank you problem at hand. Thank you More