Huston Chrysler Dodge Jeep RAM

Huston Chrysler Dodge Jeep RAM responded

Thank you for your feedback. I understand that you did not get the answers that you wanted however the dealership is held accountable by the manufacturer for following processes in order to get authorization for certain repairs. in your case, you have multiple rock chips all over your vehicle. We even shared your pictures of your vehicle full of pink sticky notes on every rock chip your vehicle had and there were many. This is not a manufactuerers defect and therfore they, the manufacturer, will not pay us to repair/ paint your vehicle for you. We did get your door panels replaced and cleaned the vehicle to ensure your panels, console and headrest were all in working order and free of "stains / fading ". This review, in my opinion, is not a reflection of the effort we put in to assisting you through this repair process. nevertheless, we hope you find a place that can provide you the service that you are expecting. We will still be available for you if ever you need. Thanks again for your feedback. have a great day.

kimandwill_tyson responded

What’s interesting about this response is it came 5 minutes after my review went live here yet I’ve been waiting for a call from your service department since I picked up my vehicle on July 27th for an answer on paint repairs. So you are stating that Chrysler corporation has made the decision to not approve the paint claim? I spoke with Rose today at Stellantis and that is not the same answer she had. If you have information concerning the repairs to the vehicle claim why is no one relaying that message to us? Rock chips is what you’re calling them…the rest of us call it a factory paint defect causing bubbling, rust and ultimately anything that touches it to chip the paint. Instead of starting a claim when this was originally pointed out to your dealership, you took a clay bar to the bumper and proceeded to damage the vehicle further. You’ve had the Jeep numerous times but all attempts to remedy the problems and the further damage made have been ignored. I will gladly submit my call log and in person log to prove how we have had to pursue you all because you refuse to communicate with us…until we left a review today. Door panels 3/4 replaced (supposed back order), console and headrests not replaced, (as claimed), paint claim (still pending according to Jeep customer service, declined by your statement ), windshield wipers (still don’t work), no oil in vehicle (June 26th) , broke down while 800 miles away in LA “due to cold weather” (Jan 11th). Dates of in person contact made by us-July 2nd, 7th, 8th, 18th, 19th, 27th Phone contact made by us- July 9th, 10th, 26th, Aug 7th (receptionist asked me to call back because you were “understaffed”), 8th, 10th (Jeep) 14th (Jeep), 20th(Jeep) I do not agree that you made all attempts to satisfy me, the customer, who bought the car brand new from you, an authorized Jeep dealer, 7 months ago. It is my opinion we were reasonable, patient and exhausted ourselves to come up with a fair solution. It is also my opinion that you all did not do the same.

Huston Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience! We're thrilled to hear that you received great service at Huston Chrysler Dodge Jeep RAM. It’s wonderful that our service department was able to assist you in getting the correct parts for your rear differential and provide credit for the incorrect ones. Honesty and integrity are important to us, and we appreciate your recognition of that. We look forward to seeing you again for any future needs with your truck! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you, Barbara, for sharing your experience with us at Huston Chrysler Dodge Jeep RAM. We appreciate your understanding regarding the minor damage to your van and are glad that we could address it to your satisfaction. Your trust means a lot to us, and we look forward to assisting you with all your van needs in the future! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your feedback! We're glad to hear that your 2016 Eco-Diesel has been taken care of and that the repairs have met your expectations. At Huston Chrysler Dodge Jeep RAM, we strive to provide exceptional service and ensure your vehicle is in great condition. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your review! We're glad to hear that your recall service at Huston Chrysler Dodge Jeep RAM went smoothly and that you were kept updated throughout the process. Your satisfaction is very important to us, and we appreciate your feedback. We look forward to assisting you again in the future! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your feedback. We understand your concerns regarding the service time and costs for your vehicle. We appreciate your honesty and are always striving to provide accurate estimates and efficient service at Huston Chrysler Dodge Jeep RAM. Please feel free to contact us directly so we can address your experience and work towards a resolution. We value your business and hope to improve your next visit. Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team at Huston Chrysler Dodge Jeep RAM. It's fantastic to know that you received excellent service and were able to get out on time. We appreciate your kind words and hope to see you again soon! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your kind words! We appreciate your feedback and are glad to hear that you found our team at Huston Chrysler Dodge Jeep RAM to be courteous and knowledgeable. Your recommendation means a lot to us! If you need anything else or have further questions, please don't hesitate to reach out. We look forward to serving you again! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience at Huston Chrysler Dodge Jeep RAM and that our team was able to assist you courteously and efficiently. Your feedback means a lot to us, and we look forward to helping you again in the future. Enjoy your truck! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Huston Chrysler Dodge Jeep RAM and our team, especially Arturo. It's great to hear that you had a positive experience with our knowledgeable technical and parts teams. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, The Huston Chrysler Dodge Jeep RAM Team