Huston Chrysler Dodge Jeep RAM

Huston Chrysler Dodge Jeep RAM responded

Thank you for your wonderful review! We're glad to hear you had a great experience at Huston Chrysler Dodge Jeep RAM. It's important to us that our customers are informed about their vehicle maintenance, and we're happy to help with that. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your wonderful review! We appreciate you taking the time to share your experience at Huston Chrysler Dodge Jeep RAM. We're glad to hear you enjoyed our hospitality and quick service without any pressure. We look forward to welcoming you back next time! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you so much for your wonderful review! We truly appreciate your kind words about how helpful and polite our team was during your visit. At Huston Chrysler Dodge Jeep RAM, we strive to make every customer feel valued and accommodated. We're grateful for your recommendation and look forward to welcoming you back in the future! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your feedback! We're pleased to hear that our service team was helpful and efficient during your visit. Your experience is important to us at Huston Chrysler Dodge Jeep RAM, and we look forward to assisting you again in the future! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service writer. At Huston Chrysler Dodge Jeep RAM, we strive to provide top-notch service, and we're glad to know that you'll be returning for future business. We appreciate your recommendation and look forward to seeing you again! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear that our staff at Huston Chrysler Dodge Jeep RAM provided you with courteous and helpful service. We strive to keep our dealership clean and comfortable for all our customers. We look forward to seeing you again for your next visit! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your feedback! We're glad to hear that, after the initial communication issue, everything turned out great during your experience with us at Huston Chrysler Dodge Jeep RAM. Our staff strives to go above and beyond, and it's wonderful to know that they made a positive impact. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words! We truly appreciate your trust in Huston Chrysler Dodge Jeep RAM for your van's needs. Our team is dedicated to providing quality service and using the best parts available. We're glad to hear that you feel respected and valued during your visits. We look forward to assisting you again in the future! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your wonderful review! We’re thrilled to hear that you found our staff excellent and our tech professional. It’s fantastic to know that you came all the way from the Keys for service at Huston Chrysler Dodge Jeep RAM. We truly appreciate your support and look forward to welcoming you back on your next visit! Sincerely, The Huston Chrysler Dodge Jeep RAM Team

Huston Chrysler Dodge Jeep RAM responded

Thank you for your feedback. I understand that you did not get the answers that you wanted however the dealership is held accountable by the manufacturer for following processes in order to get authorization for certain repairs. in your case, you have multiple rock chips all over your vehicle. We even shared your pictures of your vehicle full of pink sticky notes on every rock chip your vehicle had and there were many. This is not a manufactuerers defect and therfore they, the manufacturer, will not pay us to repair/ paint your vehicle for you. We did get your door panels replaced and cleaned the vehicle to ensure your panels, console and headrest were all in working order and free of "stains / fading ". This review, in my opinion, is not a reflection of the effort we put in to assisting you through this repair process. nevertheless, we hope you find a place that can provide you the service that you are expecting. We will still be available for you if ever you need. Thanks again for your feedback. have a great day.

kimandwill_tyson responded

What’s interesting about this response is it came 5 minutes after my review went live here yet I’ve been waiting for a call from your service department since I picked up my vehicle on July 27th for an answer on paint repairs. So you are stating that Chrysler corporation has made the decision to not approve the paint claim? I spoke with Rose today at Stellantis and that is not the same answer she had. If you have information concerning the repairs to the vehicle claim why is no one relaying that message to us? Rock chips is what you’re calling them…the rest of us call it a factory paint defect causing bubbling, rust and ultimately anything that touches it to chip the paint. Instead of starting a claim when this was originally pointed out to your dealership, you took a clay bar to the bumper and proceeded to damage the vehicle further. You’ve had the Jeep numerous times but all attempts to remedy the problems and the further damage made have been ignored. I will gladly submit my call log and in person log to prove how we have had to pursue you all because you refuse to communicate with us…until we left a review today. Door panels 3/4 replaced (supposed back order), console and headrests not replaced, (as claimed), paint claim (still pending according to Jeep customer service, declined by your statement ), windshield wipers (still don’t work), no oil in vehicle (June 26th) , broke down while 800 miles away in LA “due to cold weather” (Jan 11th). Dates of in person contact made by us-July 2nd, 7th, 8th, 18th, 19th, 27th Phone contact made by us- July 9th, 10th, 26th, Aug 7th (receptionist asked me to call back because you were “understaffed”), 8th, 10th (Jeep) 14th (Jeep), 20th(Jeep) I do not agree that you made all attempts to satisfy me, the customer, who bought the car brand new from you, an authorized Jeep dealer, 7 months ago. It is my opinion we were reasonable, patient and exhausted ourselves to come up with a fair solution. It is also my opinion that you all did not do the same.