Husker Auto Group
Lincoln, NE
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New car Ordered a new Traverse and though it took longer than expected (partially due to holidays) to arrive, Drew called me every week, at least once, to kee Ordered a new Traverse and though it took longer than expected (partially due to holidays) to arrive, Drew called me every week, at least once, to keep me advised of the progress of the build and transport! Couldn't have ask for a nicer young man to work with!! More
buying a new Traverse I was looking for a new vehicle and Husker Auto (Kathy) reached out to me. We negotiated a deal. Everyone at Husker was very informative. they know I was looking for a new vehicle and Husker Auto (Kathy) reached out to me. We negotiated a deal. Everyone at Husker was very informative. they know their vehicles. Very helpful with any questions, going over everything with me and making sure i was completely satisfied. More
Repair services that wasn't covered by warranty My experience with Husker was over the top awesome services! The company MPP wouldn't cover the services of replacing a part to my windshield wipers b My experience with Husker was over the top awesome services! The company MPP wouldn't cover the services of replacing a part to my windshield wipers but Husker did & cut half the cost to do so! Husker also wash & vaccum my car! Thanks again to all of the staff there for there hard work! More
Used car sales employee not good at all Salesman in pre owned vehicles couldn't make up there mind on what I could afford per month on vehicle I wanted and I called and no one would answer Salesman in pre owned vehicles couldn't make up there mind on what I could afford per month on vehicle I wanted and I called and no one would answer the phone last time for me used to be a good place to go they don't care about there customer at all only what they can pocket will not remend to anyone in the future More
Routine oil and filter change. Plus replace old auto plates I haven't visited the maintenance department for a long time. So I don't know if my car service as scheduled or not. When I entered the waiting room I haven't visited the maintenance department for a long time. So I don't know if my car service as scheduled or not. When I entered the waiting room it was full. So I don't know if these people were walk-in or scheduled. I waited a long time for service. The service was excellent. However, I noticed if you purchase a vehicle over 50k you get better hands on response. More
Terrible car, terrible customer service I never write reviews, but I figure that if I don't, it only hurts future customers. I bought a used car from Husker last summer. For our daughter tu I never write reviews, but I figure that if I don't, it only hurts future customers. I bought a used car from Husker last summer. For our daughter turning 16. Nothing special. And I get it, it was a used car. A 2007 Grand Prix with 100,000 miles. My issue is that the salesman told us they did a 121 point inspection. With our experience with this car, there is no way they did that inspection. I didn't expect the car to be perfect. But if they did do that inspection, they would have caught some of the issues we had to fix after the fact. We have done an alignment, had the power steering fixed, the radiatior flushed and replaced. After the sale, the used car salesman Kevin could not have been less interested in our satisfaction. He didn't return phone calls, and when I did reach him, he said there was nothing he could do to help us. I didn't expect this car to be issue free. It was a used car with 100,000 miles. But I did expect the dealership to have done the inspection that they stated they did. And I did expect the salesman to be a stand up guy. More
Car delivered to my door in Seattle in under two weeks! Never bought a used car over the internet before, but after doing business with Brett I think I'll be buying all my cars online. Brett was exceptional Never bought a used car over the internet before, but after doing business with Brett I think I'll be buying all my cars online. Brett was exceptionally helpful. He gave me his personal cell number and put up with my constant stream of texts and emails asking questions. He did a great job keeping on the right people to make sure the deal moved forward. Brett works all hours of the day and night to keep his customers happy! I would never buy a car without having an independent mechanic look at it and they were more then willing to hold the car until my mechanic could inspect it the following day. Everything checked out during the inspection: a few dents, scratches, chips in the windshield. There was one minor inconsistency. The dealer says the tires were new, but the date code indicated they were 2 years old with wear consistent with the age. Exactly what I expected on a used car, but not something I would have noticed even if I inspected the car myself. This is why you get an independent inspection! Quite a few of the bad reviews are just blind trust in the sales presentation or unreasonable expectations. A used car is going to be used. The F&I guy is a little slow on the paperwork, it took several business days to get it all together. There was no effort on my part. They sent a courier service out to my office to get everything signed and notarized, I spent less than 30 minutes on paperwork. On the way back my paperwork got delayed just before memorial day weekend by FedEx. Brett spent an hour at the FedEx depot helping them find it so he could ship my car that Saturday rather than waiting until Tuesday or Wednesday the following week. That is going above and beyond if you ask me! All said it took two weeks from when I committed to buy the car to when it was delivered to my doorstep. (Took another week for the title.) I spent less than 30 minutes doing paperwork and Brett took care of the rest. They didn't try to sell me VIN etching, security stickers, or any of the other shady car dealer accessories. They did offer an extended warranty, which I declined without issue. The doc fee was a bit on the high end at $399. In the end buying from Husker Auto Group saved me about 15% over buying from a dealer in Seattle, and the car was in much better condition then what was available here. More
Lease of Vehicle We leased a 2017 Chevy pickup at Husker Auto Group. It was a great experience all the way through. The salesman was fantastic, the financing departmen We leased a 2017 Chevy pickup at Husker Auto Group. It was a great experience all the way through. The salesman was fantastic, the financing department was fast and efficient and got us in and out very fast. They also did a great job with follow up. More
Do not buy a vehicle from these people I purchased a vehicle from this dealership. The truck was a decent deal and he salesman offered to bring the vehicle down to me since I lived 300 mile I purchased a vehicle from this dealership. The truck was a decent deal and he salesman offered to bring the vehicle down to me since I lived 300 miles away. I told them I wanted to see it but they told me it was completely stock, they would also throw in a warranty to ease my mind on not seeing the truck. The first night I got the truck i found it had a major oil leak, after taking it to the dealership by my home, they told me the rear main seal was damaged. After 3 weeks the truck came out of the shop they told me the truck ran rough, and they told me a injector was week and I should run fuel treatment through it. After a week I brought the truck back in because it still had the issues, the warranty I was given sent an inspector and the inspector dropped the warranty because I had a programmer on the truck. That has been a week ago and I have not heard anything from the dealership of what they are going to do. More
Great Salesmenship by Jack Hottell Great Experience. Would Recommend Jack Hottell for your Salesman. Jack took every step needed to help us find the perfect vehicle for us and stuck w Great Experience. Would Recommend Jack Hottell for your Salesman. Jack took every step needed to help us find the perfect vehicle for us and stuck with us till all papers were signed. Very nice dealership and very friendly people. Very Satisfied. Thanks Jack!!! More