Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
237 Reviews of Tom Peck Ford - Service Center
Sort by
January 31, 2021
Walked in to look and ended up driving away in a new truck thanks to Peter. He found my new F-150 with everything I wanted in a truck for an amazing price. truck thanks to Peter. He found my new F-150 with everything I wanted in a truck for an amazing price. More
by Johndean4672
Employees Worked With
Peter Kashuba
January 25, 2020
I came for an oil change and because I received an email that I was due for an 85,000 mile service, I asked for that service and I also asked for my brakes to be checked. At the last several oil changes my that I was due for an 85,000 mile service, I asked for that service and I also asked for my brakes to be checked. At the last several oil changes my brakes were not checked. The two persons at the desk both told me I didn’t need service until 90,000 miles. I showed my email about the 85,000 service from Tom Peck Ford but they said it meant oil change. I had the oil change which was fine but they did not check my brakes. I insisted they check my brakes even though the oil change was completed and car waiting for me to leave. They then took the car back and checked the brakes. I don’t think I should have to argue and insist for my brakes to be checked. I am now still receiving emails that my 85,000 service is overdue! I bought my car at this dealership and had every service, new tires, new brakes, everything has always been done here. More
by Long Time Customer
Employees Worked With
Quick Lane
January 21, 2020
Good Service Bought my escape there, always bring back to them. Friendly employees and good service. Only issue is if you need to wait for a part (over the weeken Bought my escape there, always bring back to them. Friendly employees and good service. Only issue is if you need to wait for a part (over the weekend) and need your car for work, you can't bring back in on Monday to have fixed. You need to make new appointment to bring in back, when next available day. If I left it there over weekend they would have fixed on Monday, but I had to bring back Wednesday. They consider it a new customer. More
by Mycar
Employees Worked With
Travis
November 30, 2019
The last two times I used Tom Pecks Quicklane for oil changes they were anything but quick. Almost 2 hours then next time almost 3 hours! Either they need more help, better management, or schedule servi changes they were anything but quick. Almost 2 hours then next time almost 3 hours! Either they need more help, better management, or schedule service and get rid of the sham they call quick lane. More
by Flyboy73
Employees Worked With
November 27, 2019
Service Great, up front, kept me informed, worked with me on warranty issues. Got the job done. Always done on time. Clean competitive friendly work. Will b Great, up front, kept me informed, worked with me on warranty issues. Got the job done. Always done on time. Clean competitive friendly work. Will be back for next regular check up. More
by Jaolson2
Employees Worked With
Justin
October 12, 2019
Radiator leak Engine light and overheat lights went on while driving. Tom Peck Ford found a hole in the radiator from a manufacturing defect. Was repaired at no c Engine light and overheat lights went on while driving. Tom Peck Ford found a hole in the radiator from a manufacturing defect. Was repaired at no cost to me. Thank You More
by Greg
Employees Worked With
Service Desk
October 07, 2019
Regular Service This is the only place I have taken my car. Quick Lane treats its’ customers very well and only one time was it necessary to wait a little longer for This is the only place I have taken my car. Quick Lane treats its’ customers very well and only one time was it necessary to wait a little longer for service. Everything is explained so when I go ahead with additional services, I know I am making the right decision.. More
by Chelsey
Employees Worked With
All the Quick Lane employees
September 17, 2019
Friendly I found this dealership to be very friendly, and relaxed. They advised me before performing repairs to my vehicle and we discussed cost and items be I found this dealership to be very friendly, and relaxed. They advised me before performing repairs to my vehicle and we discussed cost and items being replaced. I was kept aware of all the work being done, and the car ran beautifully afterwards. This is the first time in 8.5 years, that my Ford Focus had had any work done to it...I've only had oil changes and tires replaced... I am a Ford man for life! More
by JohnG
Employees Worked With
Service dept.
August 14, 2019
great experience great service with quick lane service dept i have been using tom peck ford for over ten years for my car and truck frendly people thanks great service with quick lane service dept i have been using tom peck ford for over ten years for my car and truck frendly people thanks More
by SOLARFLARE54
Employees Worked With
August 10, 2019
Real good customer service I always have a good experience with quick lane. They always inform me on what my truck really needs not just to sell parts like other shops! I’m real I always have a good experience with quick lane. They always inform me on what my truck really needs not just to sell parts like other shops! I’m really pleased and will keep coming back. More
by Hugof150
Employees Worked With
Steve and Antonio
