Tom Peck Ford - Service Center

I took my car in at the appointment for routine service and warranty work. Austin got right to us to sign the car in and make notes. We left and got a call that the car was ready; in a very respectable t and warranty work. Austin got right to us to sign the car in and make notes. We left and got a call that the car was ready; in a very respectable time frame. We returned, paid out immediately and the car was waiting at the front door. More

When I originally phoned the Service Dept. for a transmission flush on my 2010 Ford Fusion that had 125,000 miles, I was directed to Quick Service. When I requested the same, Quick referred me for a transmission flush on my 2010 Ford Fusion that had 125,000 miles, I was directed to Quick Service. When I requested the same, Quick referred me back to Service since my vehicle was at 125,000 miles. The day I arrived I was checked in by Austin and he was very friendly and explained the process to me.I am happy with the work done on the car. More

Got their early, took me right away and was out in 1 hour for my oil change. for my oil change. More

Suggesting services that were not needed. Had my coolant changed at another dealer in spring and it's clean. Tried to sell me on a coolant change because it was 'dirty'. Also tried to sel Had my coolant changed at another dealer in spring and it's clean. Tried to sell me on a coolant change because it was 'dirty'. Also tried to sell me on a brake job because there was as they said metal on metal. Not quite correct on that either. Still have the service life groove in the pads visible. It was just for an oil change. It was just out of convenience I went here. I don't usually use this dealer. More

Great service. Very professional and friendly. I was kept up to date on service from start to finish. Very professional and friendly. I was kept up to date on service from start to finish. More

They’re always the best! Courteous, great follow up and will fix my car right the first time! Courteous, great follow up and will fix my car right the first time! More

2021 F-150 Lariat 30k miles- I went in for an oil change and recall. I felt that the service advisor communicated well and in a timely manner as he received updates. and recall. I felt that the service advisor communicated well and in a timely manner as he received updates. More

On 9-16-24, I visited Huntley Ford for an oil change. I was initially told it would take approximately 30 minutes before they can get to my vehicle. However, after waiting for 45 minutes, the Service Man I was initially told it would take approximately 30 minutes before they can get to my vehicle. However, after waiting for 45 minutes, the Service Manager, approached me and requested to speak with me in his office. I was informed that my account had been flagged as “Do Not Service” by Tim McKay, the Fixed Operations Director. When I inquired about the reason for this, I was told that it was due to my dissatisfaction with previous work and my submission of negative feedback. For the record, this is my first review of the dealership. Any prior feedback was provided directly to Ford in response to their requests for feedback, which I will detail below. My understanding is that solicited feedback is meant to help improve both the company and its dealerships. To be clear, this review is not a criticism of Ford as a brand. I have purchased four Explorers over the past decade and will continue to do so. However, I will not be doing business with Huntley Ford moving forward. Let's consider the potential reasons why I might be on their “Do Not Service” list as I have yet to get an explanation: Potential Reason #1: In September 2023, I was exploring the possibility of trading in my 2020 Explorer ST (purchased elsewhere) due to transmission issues and inquired about the new ST models at Huntley Ford. After several online inquiries and phone calls, I scheduled an appointment with a representative named Abe. Upon arriving at the dealership with my son, I was told that Abe, who was actually their GM, was unavailable despite the scheduled appointment I had with him. This marked the beginning of what I can only describe as bait-and-switch tactics. The salesperson left to confirm several questions I had regarding a vehicle in transit. His demeanor quickly shifted, and it became clear he was no longer interested in assisting me. He ended the conversation abruptly and walked away. I do believe I provided feedback on this experience. Potential Reason #2: My 2020 Explorer ST had ongoing transmission issues, which took months to address. After several visits and the involvement of a specialist, the transmission was finally repaired on 9-28-23. However, just hours after picking up the vehicle on 9-29-23, while driving at 70 mph, I experienced a severe transmission failure that caused the vehicle to lose power accompanied by loud rattling and grinding which appeared to come from under the vehicle. Red warning messages appeared, and I had to shift into neutral and back into drive to regain control. This occurred just two hours after receiving the "repaired" vehicle. I immediately, same day, traded the vehicle in at a different dealer for a 23MY. Worth mentioning, Tim McKay was also my point of contact on getting this transmission issue addressed initially. While I did not post an online review about this experience, I did provide feedback through a survey from Ford expressing my concern about the transmission failure and the danger it posed to myself, my family, and other drivers. In February 2024, I received an oil change for my 2023 Explorer at Huntley Ford. The check engine light came on within a mile of leaving the dealership. I immediately returned and the service advisor quickly scanned the SUV to determine a simple plug hadn’t been plugged back into the air filter box. Not a big deal as the team was incredibly apologetic and quick to remedy the issue. Full transparency, I do not recall doing a survey on this particular visit. Previous to the transmission issue, Huntley Ford also assisted with getting a driver seat repaired at a reduced cost as the stitching was failing prematurely. They were great with that transaction. This occurred in the summer of 2023 which Tim McKay was involved with as well. Given everything, I question whether this dealership would still refuse service if the issue involved a warranty or safety concern. I won’t be testing that theory, as I will be taking all More

The Huntley Ford staff was friendly and did a great job keeping me updated on my vehicles progress. keeping me updated on my vehicles progress. More

Horrible customer service. Completion estimates aren’t even remotely close to when work gets done. Can’t speak to service desk (on hold for multiple hours). Incompetent staff Completion estimates aren’t even remotely close to when work gets done. Can’t speak to service desk (on hold for multiple hours). Incompetent staff More