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Tom Peck Ford - Service Center

Huntley, IL

4.9
231 Reviews

231 Reviews of Tom Peck Ford - Service Center

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May 16, 2024

I called early to see if I could just drop my car off and have "The Works" service performed. I let them know I had errands to run, and they could work on the car at their convenience as I did not want to More

by alexanderaddington88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Galen
May 14, 2024

New Quick Lane service manager (John Losch) was able to get my vehicle turned around quickly even with a couple of lifts being down. Great customer service and fresh hot coffee is always appreciated. More

by bermarionry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 13, 2024

Rudy and Mike are the best. When I was frustrated after an experience with a previous mechanic, Rudy was kind and understanding and went above and beyond to make sure I was take More

by evelynnnesmci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy
May 12, 2024

Brandon's customer service was top tier. He kept me informed on everything my car needed and was speedy getting my oil change done and washed my car, which was an awesome surprise that I re More

by gcordelia104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 11, 2024

I LOVE this dealership! No B.S. and HONEST with you! Plus they call you with warranty concerns. Isabella called me twice, first time I was busy she left a message, called me More

by ih6252219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
May 10, 2024

My experience at Huntley Ford was very good. Work was completed In a timely manner. Isabella kept me informed of progress and took the time to explain the lifetime protection plan to me. When th More

by williegarrison335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
May 10, 2024

The Service was quick and excellent. Isabella, the service coordinator was excellent, calling us to let us know the status of the service and offered the valet service to deliver our car More

by mcleodthomasina38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
May 09, 2024

Outstanding customer service. They picked up our vehicle at my wife's employer and returned when finished. It took longer than they originally anticipated, but provided a loaner f More

by deborahfranklin04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
May 09, 2024 -

Huntley Ford responded

We appreciate you sharing your experience in our Service center at Old Orchard Nissan. It's validating to our team knowing we are providing this level of service and care to you, our client, as it is our daily goal.

May 08, 2024

Upon my arrival the service advisor greeted me promptly. He took the information I provided regarding the service for my vehicle and gave me an expected time of completion. My vehicle was then serviced and More

by adamsonleon577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 09, 2024 -

Huntley Ford responded

We appreciate you sharing your experience in our Service center at Old Orchard Nissan. It's validating to our team knowing we are providing this level of service and care to you, our client, as it is our daily goal.

May 07, 2024

Their team is always the best! Courteous, knowledgeable and very informative! I highly recommend them! More

by Bassn59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Losch
May 09, 2024 -

Huntley Ford responded

Thank you for servicing with Old Orchard Nissan!

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