Huntley Ford

I called as soon as they opened on a Saturday morning (9am) asked to speak with a with a sales person about an out the door price on a car so that I can pay cash for it, was told that they are too busy o (9am) asked to speak with a with a sales person about an out the door price on a car so that I can pay cash for it, was told that they are too busy on Saturdays that they wouldn't call back until Monday because they prioritize walk in customers on the weekends. Absolutely Horrible Customer Service, and you just lost your sales team a good sale! More

Dishonest and sleazy - I went in prepared to buy a 2019 Ford F150 Raptor. I stood outside looking at inventory and was not greeted by anyone, I had to find someone inside for help. The truck's sticker wa Ford F150 Raptor. I stood outside looking at inventory and was not greeted by anyone, I had to find someone inside for help. The truck's sticker was $71k, I was trading in my truck for $25k, putting down $6k. So after taxes you would expect the price to come down to roughly $44k, NOPE!! my out the door price was $67,500. They added on so many unwanted fees and options I did not want that was not negotiable. They just kept pressuring me on how I wanted to finance $67k, they never explained why I could not opt out of the added $23k after my trade in and cash. If I were gullible, they would have stole my truck I was trading in. No deal. When I was trying to walk out of the door they tried selling me their other Raptors in their inventory, their other Raptors in their inventory were "Ford buy-backs" a.k.a. Lemon returns. The only Raptor I was interested in buying was their only "clean" non-lemon returns. This place was worse than your stereotypical used car lots with sleazy salespeople. The following morning I received a call from one of Huntley Ford reps asking how my experience was, LOL! I used words like deceiving, dishonest, hidden fees and the rep stated "We do not operate that way", She then stated I'll have Dimitri (the salesperson that helped me) call and go over the numbers I was not agreeing with. I told her that I will expect his call. Fast forward 2 days.....still no call from Dimitri the salesperson, or any other person from sales to explain their math. I've never owned a Ford product, pretty sad that this dealer gives a bad representation of Ford. Buyers beware, the other reviews like this are legit. They attract you with a good online price, but then add on over $20k in nonsense. I would have given them zero stars if that were an option. More

I am from out of state my salesman was Joe B made me feel right at home and very comfortable with my deal I’d highly recommend him right at home and very comfortable with my deal I’d highly recommend him More

Absolutely love this place. Mike was amazing and super informative and really helped me make my decision. Thank you everyone there. Truly appreciate all the help informative and really helped me make my decision. Thank you everyone there. Truly appreciate all the help More

Crooks - came in regarding a certified 2020 Explorer xx. The truck was not certified and if I wanted it to be I had to pay $4k to above the listed price to do so. After spending nearly an hour and a half ne The truck was not certified and if I wanted it to be I had to pay $4k to above the listed price to do so. After spending nearly an hour and a half negotiating and on a price and payment we decided to go through and finance. I told the salesman I wanted my credit ran twice. Once with Capital One who my current loan was with and one additional bank to check rates. I watched him go into the finance mangers office (I believe saytif was his name) and relay the message. Low and behold I get notifications on my phone that it was sent to 8 different banks. The Finance Manager states that the info wasn't relayed and I know that is a crock of xxxx. The principal was that I asked then not to do something and regardless they did it anyways. Afterwards the payment increased $40 per month than what we agreed upon. After nearly walking out they were able to "see what they could do" and got it back to around the same price...imagine that. Then when I get to the car it had a half a tank of gas when I paid to have it certified and as part of that was to include a full tank. They will nickel and dime you any way they could and I will never buy another car from them. I'll be calling the credit bureaus and letting them know they are sending out unauthorized inquiries. More

I’ve been to a lot of dealers in my time and this has to be one of the best experiences I’ve ever had. I worked with a Jon Osvath and he gave me fantastic service. Would definitely recommend working with th be one of the best experiences I’ve ever had. I worked with a Jon Osvath and he gave me fantastic service. Would definitely recommend working with them. Thank you again Huntley Ford. More

I tried to set up a visit with numerous texts, emails, and phone calls and sent an online credit application too before going there. They had a used car for sale for $30,177 and I was putting down $19,0 and phone calls and sent an online credit application too before going there. They had a used car for sale for $30,177 and I was putting down $19,000 leaving about $11,000 as loan amount After waiting for hours and nobody else was even in the place, Julian comes back with $589 payments for 7 years! Meaning that a $11,000 loan would end up costing $50,000 That isn’t just insulting, that should be reason for investigation by the BBB and other governmental agencies. Julian started the game of, “what would it take to put you in this vehicle”? I told him that first he should be real and not insult and try to cheat his customers and walked out. I am telling it exactly as it happened, please be careful with your time and your money with Huntley Ford. More

Horrible customer service.I’m okay with spending more to Horrible customer service. I’m okay with spending more to get Ford dealership professionalism, and Huntley had the exact vehicle with the options I w Horrible customer service. I’m okay with spending more to get Ford dealership professionalism, and Huntley had the exact vehicle with the options I was looking for. However, Ford should be embarrassed to allow Huntley the use of the Ford oval. My salesperson (Adrian Sanchez) would only text message pre-purchase details, making it nearly impossible to get my own financing with purchase agreement screen shots he sent me. I agreed up front to pay Huntley’s advertised price and took $4k less for my trade in than offered by my local Lincoln dealer. During the final paperwork, Adrian added $2k more to the price claiming a $1,200 vehicle theft insurance, $600 undercoating, and $200 tire nitrogen was a Huntley special requirement. Stupid me, I should have run, but paid ½ ($1,000). After the sale, multiple calls/texts to Adrian’s mobile for the status of my title transfer were unanswered. 5 weeks later Deanna Konozsi (the licensed dealer) sent me a $212 check with the signed Ford title and Huntley’s Tax Transaction statement. Presumably, I had to transfer my own title that I paid Huntley to do. The Huntley receptionist promised me Deanna Konozsi would call be back to explain, but she never did. More

One of the best Ford dealerships in the Chicago area. Sales and Service department took really good care of me. Made sure my New F-150 I ordered was here and ready for me to take home. Dimitri also was v Sales and Service department took really good care of me. Made sure my New F-150 I ordered was here and ready for me to take home. Dimitri also was very fun to work with and deserves a 5 star, great guy More

I had a good car buying experience with Huntley Ford. Joe B and Jon O were very helpful thru the process and l am happy with the vehicle I purchased. B and Jon O were very helpful thru the process and l am happy with the vehicle I purchased. More