Huntley Ford

From out of state, it took 3 days and 5 calls before I got a callback. Truck listed on multiple internet sites and the Huntley Ford site at $39939, with no mention that you must finance with them. Finally got a callback. Truck listed on multiple internet sites and the Huntley Ford site at $39939, with no mention that you must finance with them. Finally late on the fourth day got an out the door quote for $47623 with their financing, and quote "He (general manager) will not take a cash deal". I'll spare the salesman's name because I believe it was completely out of his hands. More

Mike Floyd worked with me the whole time with his car he was very nice and professional was very nice and professional More

Mike was my salesman and he was constantly in touch with me sending me pictures keeping me up-to-date about the sale and delivery of my car! Five stars me sending me pictures keeping me up-to-date about the sale and delivery of my car! Five stars More

We have been trying to purchase a car for 5 days and have yet to hear back from a salesperson! Financing already approved and just needed to talk to a salesperson to complete the sale. We've called every day yet to hear back from a salesperson! Financing already approved and just needed to talk to a salesperson to complete the sale. We've called every day and keep getting told by the front desk they'll try to move us to the front of the line with no explanation as to why a salesperson never calls us back. This is the worst customer service I have ever seen from any car dealership. More

This review is based solely on working with the finance department. Worst experience yet when it came to buying a new or used car. Our sales person Mike Schmidt was fine- worked with me to get me the used department. Worst experience yet when it came to buying a new or used car. Our sales person Mike Schmidt was fine- worked with me to get me the used Ford Explorer i liked. Did what he could to make the deal go through to our satisfaction. The finance department completely dropped the ball on handling the pay off of my traded in vehicle. Bought our 2016 Ford Explorer on 8/6/2021. I continued to get harassing phone calls and text messages from our old loan on the recently traded in vehicle. I started contacting Sayf and/or Patrick in the finance department only to get absolutely 0 responses. I started texting Mike to see about getting ANY sort of reply. Mike was gracious and would reply to my texts and do what he could to help. It wasn't until sept 1st that i was advised the new loan needed to verify my employment. It took a full month to let me know of this???? I had all pertinent information to Sayf in finance the very next morning. Come to find out they then mailed out a paper check via SNAIL MAIL on 9/7/21. Again-- OVER A MONTH SINCE I TRADED MY OLD VEHICLE IN. in this day in age there is no reason why this transaction couldn't have been done electronically. I finally confirmed that the payoff was received and applied on 9/14/21. Unacceptable. Worse service ever when it comes to the financing of a newly purchased vehicle. It will be a long time before we ever buy a car through this dealer again - if ever. More

I have NEVER been treated as poorly as I was this evening. Drove over an hour to visit the dealership after talking to both Jay and Carina about our previous negative experience at a different dealer evening. Drove over an hour to visit the dealership after talking to both Jay and Carina about our previous negative experience at a different dealership and being told verbally AND via text that the price online was the price that would be honored at their dealership. Got there and the car we were there to look at was out of gas, so we drove around the lot before randomly picking up a porter and driving to a gas station so that he could put gas in the car. Was told I should test drive the car from there, and the porter remained with us in the back seat for the ride. I knew significantly more about the vehicle than the salesman did, although he claimed he was certified to sell that specific vehicle - he was unclear on the year, the trim level, and the features. Got back to the dealership and sat down to work out a deal and was offered the hilarious value of $4,000 for my current car - less than half of the number I was offered at two separate dealerships previously AND, ironically, less than half of the number KBB spit out when I ran it through ON Huntley Ford's website. I was told that they had no idea WHERE I came up with my number... Then the real fun began. Our salesman could not get his numbers straight, giving us prices in a half hour time frame that ranged from $43,000 to over $54,000. He wouldn't let me see the sales sheet and couldn't give us a straight answer when I asked what the actual sale price on the car was and to have the numbers broken down for us. He kept getting flustered and going back to the sales manager's desk. The car I was interested in is two years old, has over 16,000 miles on it, is a Limited version and is listed as such online although the salesman INSISTED it was the next level up even though that trim level didn't exist yet at the time the car was made, and was listed online for $46,946. At the end of the ridiculous haggling session they expected us to give them our trade-in for $7500 and still pay $50,000 on TOP of that, making the grand total we would be paying them $57,500 (yep, that number somehow jumped from $43,000 and no I couldn't begin to tell you how that happened), which was $4,000 MORE than what a previous dealership wanted for the brand-new version and $7,000 over MSRP sticker price on a *new* car that is the next trim level up, not the two year old version with miles and wear already on it. When I pointed out that the car had been sitting on their lot for 43 days after Dan the sales guy told me people were beating down their door from Minnesota trying to buy the car, I was told it "must have been in transit." The icing on the cake was when we were treated to a conversation with Abe the sales manager, which began with the salesman saying, "Come on over here babe, let's make a deal." Abe wanted to know why we thought he should sell us the car for the price THEY listed it at online, told us we "drove in from Wisconsin because we couldn't get the car in Wisconsin" which a simple Google search/call to any car dealership can easily prove is untrue (there are 47 listed within 50 miles of me at the time of this post), and then asked why he should sell the car to us when he could get "wholesale price" for it. It was genuinely the sleaziest, most insulting conversation I have ever had, particularly as someone who was fully prepared and able to buy a car today knowing what the current car market is like. I hope Abe and his buddies are able to find a sucker who's willing to put up with their gross condescension, lies, arrogance, and magic numbers they pull out of thin air. Believe the bad reviews you read here and other places online. DO NOT work with these people. And don't call me babe. More

Joe B was very helpful in our used car search. He was patient while we test drove the car and helped us in getting it cleaned and serviced quickly. We are very pleased with our purchase. patient while we test drove the car and helped us in getting it cleaned and serviced quickly. We are very pleased with our purchase. More

Fast talking sales manager who scams customers unfortunately should of checked our paperwork that he sent home with us Bottom line took us for over 7k unfortunately should of checked our paperwork that he sent home with us Bottom line took us for over 7k More

very good service very kind joseph basile is very kind the place very clean i'm so happy the place very clean i'm so happy More

Joe B was excellent in helping me search for affordable vehicles in pristine condition and he didn’t mind taking me on multiple test drives vehicles in pristine condition and he didn’t mind taking me on multiple test drives More