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Huntley Ford

Huntley, IL

4.3
918 Reviews
At Huntley Ford our mission is simple. We are a family-owned dealership in Huntley, IL committed to providing VIP customer service and quality products at fair prices to all of our customers. Here we streamline every step of the car shopping experience to provide a great visit that puts you first.In fact, we proudly serve drivers from across Illinois, including West Dundee, Crystal Lake, Elgin, Barrington, and more. Whether you stop by our service department or our showroom, you can always expect to be treated like a VIP at Huntley Ford. Stop by and see us today!
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13900 Automall Dr

Huntley, IL

60142

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Showing 918 reviews

November 15, 2022

Worst experience I have ever had at a dealership, wouldn’t give me numbers, bait and switch tactics More

by Chris.nobleone
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Galvin Hoops and his manager Abe
Nov 16, 2022 -

Huntley Ford responded

I'm sorry you had a bad experience with our dealership. We are always working to do things better.

Nov 17, 2022 -

Chris.nobleone responded

You need to change your website to clearly state next to the price that these are not the true selling price, they are only good if you finance the vehicle with your approved finance sources. You will need to be transparent with your on-line customers or out of town people who are trying to get information before coming to your showroom and having a bait and switch run-around that your whole sales team is involved in promoting that includes “non-negotiable” fees of interior and exterior protection of $4,500, nitrogen in tires of $349, dealer prep and delivery of used vehicles of over $1,500 and that doesn’t include the finance charges and profit to the truck. Stop compromising the ethics and values of your own employees by making them submit to such a deceptive sales process. You gaslighted us as if we were at fault for not asking if the internet price was an actual selling price or if it was only for people who financed with you. You took advantage of every opportunity to exploit us for driving 6 hours to purchase a vehicle thinking we wouldn’t pass on the deal when we discovered it would be $20,000 over the actual internet price. Only upon leaving did you decide to negotiate but by that time we knew we couldn’t do business with such an organization that was this deceptive and untrustworthy. You were not credible, reliable or safe to do business with and I was sad to see so many employees being subjected to such an entrenched process of deceptive selling. Please change for the sake of those who work for you so they don’t learn such intolerable behavior that is unacceptable in most business practices.

November 11, 2022

Worst dealership I have ever dealt with in my entire life. They promised they’re going to call you back and they never do. I waited over a week. I made several calls back and again they don’t have anybo More

by Ford2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Gunter
Nov 11, 2022 -

Huntley Ford responded

I'm sorry you didn't have a favorable experience with Huntley Ford. We are VERY short staffed, not able to hire sales people and typically we need to service the customers at the dealership. We are hoping to hire more staff to help the situation and are working on our processes. We appreciate your patience.

Nov 11, 2022 -

Ford2005 responded

That is not an excuse though why your salesman acted the way that he did to me on the phone. I am still waiting for a returned phone call from your used car sales manager and still nothing at all. It’s been so many weeks now.

November 01, 2022

AWFUL, AWFUL, AWFUL! !!!!! NEVER COME HERE! We were sold a 2018 Infiniti with less than 70,000 miles that the manufacturer would no longer cover under warranty! Why you More

by Pookie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abe Kittaneh
Nov 11, 2022 -

Huntley Ford responded

Unfortunately after the car is purchased there are fee and registration is completed. We inspect the cars but have no control over how the previous owner maintained the car. We encourage you to do your homework when it comes to used cars.

October 31, 2022

Well handshake deals and talks are out the window with these guys. The sales and I came to a price on a new vehicle, they knew up front I had my own financing but was letting them try to beat my own and More

by Chad F
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tommy
October 21, 2022

Stay away. Does no honor prices they provide and when called out they are rude and hang up. More

by Nhud2000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay
October 17, 2022

do NOT go to the dealership, it's a TRAP ! ! they advertise prices very lower, once you get there, it magically goes up 10k !!! how can they still be in business ? i reported them to BBB and wi More

by Samuel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Becky Barruss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abe
October 02, 2022

Luke Milisauskas is the worst salesman I've spoken to. I called from out of town inquiring about a truck they have with poor quality picture. I let him know I cannot come to the dealership as I am out of More

by Islandboyalto
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke Milisauskas
September 30, 2022

666***** DONT BUY OR SERVICE HERE*****666. This is a terrible dealership with a terrible staff of liars. This truly is the worst dealership I have ever attempted to work with. I offered their More

by GoFurself
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach and Abe the tiny
September 19, 2022

Very disappointing to deal with. I am shopping online for trucks. I'm a serious buyer who's willing and able to close a deal today. I found one I like at Huntley Ford so I called to More

by petersonbj7
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Julie
September 18, 2022

I would go to another dealer fast, lies and deception are their strong points. Told they had a car there on the lot and drove 40 min to go see it. When I got there said it was out on a loaner, pure BS. Its a More

by Alan
Friendliness
Recommend Dealer
Yes
Employees Worked With
Becky Barruss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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