Huntington Volvo

Bought a used car from them it was broke, they don't know what is wrong withj it they have had the car for 5 days and still not fixed they make you feel insignificant unless you buy a $50,000 car from t know what is wrong withj it they have had the car for 5 days and still not fixed they make you feel insignificant unless you buy a $50,000 car from them and the service manager mike is a rude man More

We couldn't have been more pleased with the friendly and professional service provided by our sales person, Bernie Shereck at Volvoville in Huntington. He helped us navigate through our initial search and u professional service provided by our sales person, Bernie Shereck at Volvoville in Huntington. He helped us navigate through our initial search and ultimate purchase of a certified preowned Volvo C70. It was only on a whim that my husband and I decided to stop in as we had at first planned to check out a vehicle at another dealership. By the time we left our search was complete and we had made our decision. I certainly would not hesitate to recommend Bernie and the rest of the professional staff we met at Volvoville to anyone who is looking for a positive car buying experience. More

First off I would like to let you know that I normally do not take the time to call or write emails in regards to complaints but this issue has really pressed a button with me that normally doesn't get press not take the time to call or write emails in regards to complaints but this issue has really pressed a button with me that normally doesn't get pressed. I recently brought in my fiancés C70 for service and had John as my service advisor. We had over $1200.00 in service performed on the car which included the schedule service & new front and rear brakes. There was also a squeaking sound coming from the convertible top when it was put down while the car was being in motion that simply drove us crazy every time we hit a bump. I was given a service loaner with no problem at all. I provided my driver's license and proof that I had insurance on my vehicle. The car was in the shop for a few days as expected but we were not concerned as we had transportation with the service loaner. John had contacted me to let me know that the car was ready to be picked up and that they couldn't find the squeaking sound that I wanted fixed. I told him that I would like to take the service tech on a test drive so he can hear what I had heard. During the drive the tech had heard what I was addressing and told me that I would have to leave the car with them longer. Again not an issue as I had the service loaner. Upon arrival the car which I was supposed to be taking with me was not washed. I overheard one customer get a coupon for a free car wash because they did not do it for her and the other customer next to me be advised they washed and vacuumed his car. I asked John if this is something that they always do and his response was " the car wasn't washed?" I shouldn't have had to ask this to be done it should have been done to begin with. My first issue that I would like to address was that the previous person that had driven the car prior to us must have had a dog in the back of the SUV. My daughter who is highly allergic to animals was having a major attack and we couldn't understand why until I looked in the back of the car and realized that it was covered in dog hair. Again not really me to complain I did bring it up to John and he apologized. My second issue came a few days after we picked the car up for service. The squeaking was back and even louder than before. I called back the service department and spoke to Danielle and she told me that it was not an issue that we can bring it back in and it would be corrected. I told her that I am unable to wait while the service is performed and she said it's no problem at all that they will simply give me another loaner for the day. At this point I wasn't thrilled that I had to drive back to the dealer for a third time but we wanted the problem fixed and resolved as it should have been the first time and wasn't. Upon arrival of the service department I was greeted by the service manager Mike Valenze I had explained to him the issue with the car and told him that I had forgotten my insurance card and I wasn't sure if they kept these things on file. He then explained to me that he was not going to give me a service loaner car because I was not the owner of the car being brought in for service and that I had to be on the insurance for the C70. I explained to him that it is my fiancés car and that she is unable to bring it in for service because of her busy work schedule and I handle anything that has to do with the our cars. I also let him know that I had taken a service loaner before without any issues. He said it was against company policy and it wasn't going to happen in a loud passive aggressive tone. I told him that we had spent over $1200.00 in service and that I wouldn't be standing in front of him if the issue was fixed correctly the first time by his service team. I asked him to simply make an exception this time and allow me to take the loaner as I had an important meeting in the city I needed to get to. Mike then went into detail about Lowes Home Improvement Stores and how he was not listed on his insurance card so his wife had to rent the truck because he was not on the insurance card. I said again that I didn't care about Lowe's and that this is Volvo that I need a loaner car and I need to be on my way. He again in his passive aggressive tone advised me again and I quote " I AM NOT GIVING YOU A LOANER CAR!" and threw his pen across the service department desk. Yet again explained that I needed to get to the city for a meeting and couldn't leave the car with him and I asked how he expect me to get to the city without transportation. He rudely stated I will have someone drop you off at the train station and you can take the train. I asked him if he was going to pay for my train ticket, his response was "Well you have to pay for gas in the loaner car do you expect me to pay for that?" Again highly disrespectful to a customer, and mind you the service department was full with other customers as well. At this point I was very frustrated and couldn't believe that I was being treated so poorly. After a few minutes of arguing I told him I wanted a refund onto my credit card which was the original form of payment for the repairs that were not fixed correctly. He told me again in his passive aggressive tone he wasn't giving me the credit back on my card as he didn't know if that was my original method of payment and that I wasn't the person listed as the customer, my fiancé was. I told him whatever he wants to do just give me the refund. He stated in a loud tone of voice said he would issue a check to my fiancé and mail it to her address. I said whatever makes you happy as long as I get my refund for the service. I again was still trying to wrap my head around the entire issue and couldn't get past the way I was being treated. Even his service team including John had a face of disbelief. I had left multiple messages with your receptionist in regards to a phone call back from you and haven't hear back in regards to this matter which I feel is highly inappropriate and shows the lack of customer service team and yourself has. I have since made an appointment with Glen Cove Volvo, explained to them the issues I had at your service department and they said that its no issue at all that they have many of your customer coming to them for service. If your service manager continues to operate and treat customers the way I was treated you are going to continue to see your business sales decline at a rapid rate. In addition to this we were considering purchasing the new C70 and coming in to look at the 2012 models for the year end clearance but the actions and lack of response from you and your team we have decided to look at the Glen Cove dealership. I will also be forwarding the email directly to Volvo since we have not received a survey in regards to our repairs. More

This is our 2nd purchase from Volvoville Huntington (Long Island). We live 2 hours away in NJ. Our first from Volvoville was in 2007 & we were very pleased w/our experience & our Volvo XC90. Last week, we m Island). We live 2 hours away in NJ. Our first from Volvoville was in 2007 & we were very pleased w/our experience & our Volvo XC90. Last week, we made the trip back to Volvoville Huntington. This time Anthony Mastroianni was our sales representative. Anthony is great, not only super friendly & knowledgeable & eager to assist with a very helpful kind, non aggressive or pushy demeanor. We found him to be super efficient & respectful of our time constraints as well. All qualities making our purchase a pleasure (really). Test drive to papers signed took very little time. MUCH THANKS to ANTHONY & the entire staff at Volvoville Huntington! Patrick & Darlene Cornell, NJ More

Upon entering the dealership, the receptionist was very helpful and friendly. we did not have to wait to have the best service . Anthony was very kind, considerate and most of all very patient . This sales helpful and friendly. we did not have to wait to have the best service . Anthony was very kind, considerate and most of all very patient . This salesman really knows his stuff and knows how to respect and keep a valued customer happy. I am very, very pleased with the way he treated us. This whole dealership should be commended in the way they handle prospective buyers. i would recommend this dealership to my friends and family . More

Bernie is a very understanding and compassionate person. He quite readily understood our needs and pointed us in the direction of a great car. Although we had previously had some financial difficulties, Ber He quite readily understood our needs and pointed us in the direction of a great car. Although we had previously had some financial difficulties, Bernie got us through the process of financing. He did a good deal of difficult work getting us through. He also was successful in getting a great price for us as well. As far as I'm concerned, Bernie scored the Hat Trick for us. He understood our need. He got us a great price. He got us affordable financing. He definitely pulled off the Hat Trick. All of the other associates treated us very pleasantly and made my wife and I feel very welcome at this dealership. More

I had a GREAT experience at Volvoville Huntington. I visited the showroom to test drive the S60 sedan. I tested both the T5 & T6 and fell in love with the T6. It is comparable to but even better than m visited the showroom to test drive the S60 sedan. I tested both the T5 & T6 and fell in love with the T6. It is comparable to but even better than my BMW 325xi sedan. The car moves! I did not expect to buy a car that day but I did! It was the nicest surprise! Everything moved along very smoothly from the test drive to driving my new car out of the showroom two days later. Each and every staff member was warm and welcoming. I think I met just about everyone who works there. My sales consultants were Anthony Mastroianni and David Cohen. Anthony is a nice guy- very warm, friendly, hard-working and helpful. David is also very nice and knowledgeable. In a short time they have become my new family. You won't go wrong at Volvoville. It is definitely worth your time to stop in, meet them and check out their Volvos. I love my car. It has every option I want and then some. On a score of one to ten, I rate Volvoville a twenty! Volvoville, Anthony and David go far beyond any other car dealership on Long Island and in the tri-state area. I whole-heartedly recommend Volvoville Huntington! BUY YOUR NEXT CAR FROM VOLVOVILLE HUNTINGTON! You will be extremely happy that you did! More

i had a wonderful experience with them they did everything snd more when i bought this car i would get another car from them again! everything snd more when i bought this car i would get another car from them again! More

I approached buying a new car with trepidation-I had to give up my sporty BMW . After careful study I realized that Volvos are loaded with safety features and was the way to go. Doing a 180 I was now cons give up my sporty BMW . After careful study I realized that Volvos are loaded with safety features and was the way to go. Doing a 180 I was now considering a SUV. The specter of car salesmen and their questionable deals only heightened my concerns. And I was pleasantly surprised when I went to the Huntington Volvoville dealership and met car salesman Danny Almonaitis. He showed me the cars that met my needs and did not push anything. When I needed more financial Incentives the manager Ron Herring bent over backwards to provide a good price with all of the current deals that could be applied to allow me to afford the car including a low interest rate loan. Jeff the finance person was very helpful working the numbers. I was impressed at the way they worked together as a team to helpme and their interactions changed the way that I now view car salesmen. They were professional and I felt that I got a great deal. I highly recommend this dealership. Barbara Pisick More

David Cohen provided exceptional service. His low key, non pressure manner made me feel at ease right from the introduction. He provided valuable information, gave me the opportunity to road test the car non pressure manner made me feel at ease right from the introduction. He provided valuable information, gave me the opportunity to road test the car, and answered every question. He further went out of his way to assure us the best price and terms on delivery of my new car. All I can say is "OUTSTANDING"! More